The Collinson Group – renierbotha ltd

Managing Outsourced Relationships – an in-source approach

November 19, 2013March 12, 2018Leave a comment

IT outsourcing is big business and a provide real business value, financial savings and resource flexibility.

But is cheaper really better?

You cannot outsource a mess! Get your own house in order first before engage in a outsourcing partnership and managing IT vendors.

You should not outsource your core business proposition! Determine what your business is about and excel in the delivery of that – everything that is not core can be candidates for outsourcing.

Renier Botha spoke at the CIO Dialogue in Brighton about the value and risk associated with IT outsourcing. He introduced an insource Service Orientated (SOA) approach to outsourcing to mitigate the risks and ensure the appropriate governance delivering the right quality and customer service are achieved.

Slide Presentation pdf: Managing Outsourced Relationships

Slide Share via LinkedIn: Managing Outsourced Relationships

Renier’s Biog for the Conference:

Benefits Plus – Product Development

August 20, 2013January 19, 2018Leave a comment

Read the BenefitsPlus™ Product Overview and some of the Benefits eBrochure outlining benefits from The Collinson Group.

Travel Concierge – Product Development

August 15, 2013January 19, 2018Leave a comment

Travel Concierge Product Overview

GHA Discovery – Loyalty Programme

August 14, 2013May 1, 2018Leave a comment

GHA ICLP GMS Case Study

“GHA Discovery is an innovative program created to recognise and reward guests who embrace our dynamic collection of hotel brands across the globe. We require communications that reflect our unique position, cater to member preferences, and deliver an engaging experience. ICLP has been a great support in launching and running a communication platform across both email and print mediums, proving to be a dedicated partner to our company. ”, KRISTI GOLE, LOYALTY MARKETING MANAGER, GLOBAL HOTEL ALLIANCE

IHG Business Club – Loyalty

August 12, 2013May 1, 2018Leave a comment

IHG ICLP GMS Case Study

“BusinessClub has provided us with a valuable programme with usable member data capture, allowing greater customer insight and behavioural analysis. ICLP’s support from the design and planning of the programme through to the ongoing day-to-day management has proven to be invaluable.”, KAREN FORREST, BUSINESS MARKETING MANAGER EUROPE

iRedeem Product Development

August 7, 2013January 19, 2018Leave a comment

iRedeem Product Overview

iRedeem is an online redemption programme enabling members of a loyalty or membership programme to spend their loyalty currency on a range of exciting travel, lifestyle and leisure rewards.

Built on leading e-commerce technology and with a network of global partners iRedeem currently serves blue chip companies across the globe, offering them a personalised customer experience. You can incorporate your own inventory to provide greater redemption choice and reduce distressed inventory.

Also read the case study… iRedeem – A Global Airline Case Study

Loyalty in Technology

August 15, 2012January 19, 2018

Global Technology Provider – Case Study

As a world-leading silicon component manufacturer, our client is entirely dependent on 3rd party multi-national Original Equipment Manufacturers (OEMs), systems integrators and channel resellers to manufacture, market and sell finished products to end customers. Their Channel Partner Programme creates a relationship between the Company and its independent global channel partner community…

Flying Blue – Loyalty

June 11, 2012January 19, 2018Leave a comment

ICLP Newsroom – Flying Blue

11 June 2012: Air France and KLM are enhancing their frequent flyer programme, Flying Blue, with the help of leaders in loyalty, ICLP. The enhancements include the launch of the Flying Blue Store which will allow members to redeem their Award Miles online for the first time, with a wide range of strategic partners.

TAP Portugal – Airline Loyalty

August 13, 2009May 1, 2018Leave a comment

TAP – Case Study

TAP and ICLP have enjoyed more than 10 years of success and development together. The years have been extremely ambitious in the space of airline loyalty and both companies are committed to continuing the innovation and acheivements of the TAP Victoria programme extending to TAP Portugal as a whole.

Harrods Rewards

August 29, 2008May 1, 2018Leave a comment

“Launching Harrods Rewards is an integral part of our CRM strategy. It gives us the opportunity to understand our customers and their spending behaviour. We are pleased with our performance and the ongoing support from the ICLP team has been outstanding. It is a hugely exciting time for us.”; JOSE MAJLUF, CRM CONTROLLER, HARRODS

Read the full case study here… Harrods ICLP GMS Case Study