Managing Outsourced Relationships – an in-source approach

IT outsourcing is big business and a provide real business value, financial savings and resource flexibility.

But is cheaper really better?

Dilbert Outsourcing

You cannot outsource a mess! Get your own house in order first before engage in a outsourcing partnership and managing IT vendors.

You should not outsource your core business proposition! Determine what your business is about and excel in the delivery of that – everything that is not core can be candidates for outsourcing.

Renier Botha spoke at the CIO Dialogue in Brighton about the value and risk associated with IT outsourcing. He introduced an insource Service Orientated (SOA) approach to outsourcing to mitigate the risks and ensure the appropriate governance delivering the right quality and customer service are achieved.

Slide Presentation pdf: Managing Outsourced Relationships

Slide Share via LinkedIn: Managing Outsourced Relationships

Renier’s Biog for the Conference:

CIO-Dialogue8 Biog

 

GHA Discovery – Loyalty Programme

GHA ICLP GMS Case Study

“GHA Discovery is an innovative program created to recognise and reward guests who embrace our dynamic collection of hotel brands across the globe. We require communications that reflect our unique position, cater to member preferences, and deliver an engaging experience. ICLP has been a great support in launching and running a communication platform across both email and print mediums, proving to be a dedicated partner to our company. ”, KRISTI GOLE, LOYALTY MARKETING MANAGER, GLOBAL HOTEL ALLIANCE

iRedeem Product Development

iRedeem Product Overview

iRedeem is an online redemption programme enabling members of a loyalty or membership programme to spend their loyalty currency on a range of exciting travel, lifestyle and leisure rewards.

Built on leading e-commerce technology and with a network of global partners iRedeem currently serves blue chip companies across the globe, offering them a personalised customer experience. You can incorporate your own inventory to provide greater redemption choice and reduce distressed inventory.

Also read the case study… iRedeem – A Global Airline Case Study

Loyalty in Technology

Global Technology Provider – Case Study

As a world-leading silicon component manufacturer, our client is entirely dependent on 3rd  party multi-national Original Equipment Manufacturers (OEMs), systems integrators and channel resellers to manufacture, market and sell finished products to end customers. Their Channel Partner Programme creates a relationship between the Company and its independent global channel partner community…

Harrods Rewards

“Launching Harrods Rewards is an integral part of our CRM strategy. It gives us the opportunity to understand our customers and their spending behaviour. We are pleased with our performance and the ongoing support from the ICLP team has been outstanding. It is a hugely exciting time for us.”; JOSE MAJLUF, CRM CONTROLLER, HARRODS

Read the full case study here… Harrods ICLP GMS Case Study