MIoD MBCS CITP FCMI
EXECUTIVE SUMMARY / PROFILE
A successful, energetic and results-driven Business & Technology Consultant bringing enthusiasm and vision to his clients delivering demonstrable performance, quality and business growth. Experienced in advising senior executives delivering on business & technology strategies, digital transformation, business plans, roadmaps and budgets – integrating technology innovation into the business’ value chain that promote growth outcomes.
- Trusted Advisor & Consultant – Advising CxOs, Boards and Entrepreneurs in integrating technology innovation into their mainstream revenue channels, promoting continuous business improvement and business growth.
- Business Leader – Motivated, results-driven and commercially astute business and technology leader with experience in roles as Chief Executive Officer (CEO), Chief Information Officer (CIO), Managing Director (MD), IT Director, Programme Director and Non-Executive Director (NED).
- Leader of People – Proven leadership skills in directing, developing, motivating, coaching and empowering people and teams of up to 190 individuals in achieving their objectives and business goals.
- Chartered IT Professional – Bringing 20+ years’ experience in the Information Services (IS) industry, in multiple international market sectors, directing technology companies and teams delivering product development (software & hardware), programme and project management, and IT service operations of the highest quality.
- Change Professional – Able to lead the design and execution of organisational change & business transformation programmes, developing and executing strategies to improve business value chain operations aligned with customer needs.
- Delivery & Quality Focused – A proven track record in quality target delivery involving through proven methodologies like PRINCE2, PMI, Agile LEAN & SCRUM, ITIL, ITSM, BPM, ISO20000, ISO9001 and ISO27001. Through continuous stakeholder engagement, the alignment of deliverables to expectation is ensured resulting in customer satisfaction and retention.
- Board Director – Experienced in small and medium enterprise (SME) companies, adding value in formulating and prioritising visionary business & technology strategies including: mergers & acquisition, major capital projects, profit enhancement, governance, compliance, risk management, business & organisation development and business re-engineering with an in-depth understanding of Information Technology and Digital Transformation.
RECENT ACHIEVEMENT HIGHLIGHTS
- Established the Rainbird AI platform implementation processes and an Agile delivery approach using JIRA as the project governance toolset with custom workflows and issue types configured to accommodate the niche aspects of the AI platform. Delivered of a POC implementation project for PWC, spearheading an international rollout in 157 countries.
- Systems Powering Healthcare Ltd (SPHERE) from a Start-Up (2015) to an established Medium Sized Enterprise (2017). Developed a six year strategic business plan and executed the first two years to achieve a shareholder ROI of 280% (82% IRR, £3.1M NPV) in 2017 which secures the path for a six year return of 1149% (£12.6M NPV). Achieved revenue growth of 42% and an overall 700% increase in assets.
- As trusted advisor to the CIO and COO of Regus, who were under pressure to reduce cost, identified technology driven innovation and business transformation initiatives used to develop an IT transformation plan, which through efficient modelling of the requirements into a service business model, accomplished an annual operational saving of £3.6M.
- Directed the technology product development team to develop a functional first version customer loyalty system for Allegiant Airlines within 10 development weeks to secure critical stock exchange & shareholder support in 2013.
- Designed and implemented a transformation strategy focused on Service Oriented Architecture (SOA) as the foundation of an IT centralization initiative in Collinson Group, establishing Collinson Technology Services (CTS). With full P&L accountability, exceeded budget targets by 5% – £15M budget.
EXPERIENCE / CAREER HISTORY
Aug 2018 – Present: Programme Director, Shawbrook Bank
Shawbrook is a growing UK specialist bank. Proudly different – what sets us apart is the deep relationships we develop with our customers and business partners. We take the time to get to know them.
Objective: Engaged within the Innovation & Delivery division transforming the Asset Finance, Working Capital, Structured Finance and Development Finance technologies and IT operations. Responsible to govern and deliver a portfolio of transformation and change programmes and projects.
- Define and deliver the “Tech-Hub Maturity Transformation” Programme
• Definition of the “As Is” state through technology due-diligence of the PMO, Change Delivery, Solution Architecture, Business Analysis, Application Support, Software Development and Testing functions
• Defined and Implemented a Target Operating Model (TOM) with recommendations and justification for transformation to a fit for purpose “To Be” maturity level
• Developed the portfolio governance and associates metrics, KPIs, tooling and management information (MI) to manage delivery with measurable improvements covering change initiatives, business application support and business as usual
- Established the Business Finance PMO (Portfolio Management Office)
- Define, build and establish a “Testing Capability” for the bank, including the risk mitigating test strategy, automation framework, and associated Azure cloud development and test environments.
- Consulting, Coaching and Mentoring
May 2018 – Aug 2018: Project Manager & Technology Management Consultant, Heron.AI & Rainbird.AI
Heron AI, delivering technology-agnostic consultancy and solutions using Applied Artificial Intelligence. Rainbird is an AI-powered automated decision-making platform that allows businesses to replicate and scale their best workers.
Objective: Define and deliver projects for Heron.ai – implementing and integrating the Rainbird.ai AI-powered decision-making platform.
- Delivery of a POC implementation for PWC, spearheading an international rollout in 157 countries.
- Implemented Rainbird AI for the Grant Thornton, Tax and Advisory Services provider.
- Established the Rainbird AI platform implementation processes.
- Established an Agile delivery approach using JIRA as the project governance toolset with custom workflows and issue types configured to accommodate the niche aspects of the AI platform.
2014 – Present: CxO Consultant (ad-hoc/part time), Intuitus
Intuitus is widely acknowledged as the leading provider of independent, expert technology and IT advice to the European private equity sector.
- Directed the full IT Due-Diligence assignment to provide visibility to an IT Service Provider of the current status of the IT estate and services of a prospect client. The findings were used to compile a remediation programme and to define future IT infrastructure and service provision worth £730K in annual revenue.
2013 – Present: Principle Consultant & Director, renierbotha Ltd (Owner)
renierbotha Ltd delivers consultancy excellence in providing Leadership and Direction, Innovation and Integration or Products and Services through industry proven delivery methodologies and governance, to improve customer retention and increase business revenue – a winning business proposition.
Assignments & Clients include:
- Shawbrook Bank – Programme Director (Aug 2018 – Present)
- Kamoha Tech Ltd – Non Executive Director (Feb 2018 – Jan 2019)
- Chartered Management Institute (CMI) – Mentor (Dec 2015 – Present)
- Intuitus – CxO Consultant (Aug 2014 – Present)
- Amberlight – Board Advisor & CxO Consultant (Feb 2015 – Nov 2015)
- The Regus Group – Global Head of Systems and Professional Services (Jan 2015 – Apr 2015)
- The Regus Group – Global Head of Systems & Software Development Direction (Nov 2014 – Jan 2015)
- Regus – Enterprise Platform Programme & Change Management (Aug 2014 – Nov 2014)
- Freshbyte Incorporated – Board Advisor (Jul 2013 – 2015)
- Allegiant Air – Interim Head of Loyalty Programmes (Oct 2013 – May 2014)
- Lola Enterprises & Cloud Troopers – Interim Head of Programmes (Oct 2013 – May 2014)
Dec 2015 – Nov 2017: Managing Director & Head of Service, Systems Powering Healthcare
Systems Powering Healthcare (SPHERE) is a £10M turnover, IT specialist organisation, employing 75 staff delivering core IT infrastructure and shared services to more than 10,000 healthcare workers in the NHS.
Objective: Stabilize the newly founded business with specific focus to move away from a cost plus model to a commercial service catalogue model. Prepare and grow the business through onboarding of other NHS trusts and healthcare clients.
- Compiled a six-year strategic business plan and budget for SPHERE, with clear annual investment and service delivery milestones. Executed the plan and grew the business from a start-up to an established medium sized enterprise, achieving the third year’s targets at the end of the second financial year, increasing assets with 700%.
- Through M&A, business transformation and key service improvement initiatives (as per strategy) grew SPHERE’s Revenue by 42%. This growth delivered a shareholder investment ROI of 280% (82% IRR, £3.1M NPV) in 2017, which secures 1149% ROI (£12.6M NPV) over the six-year strategic plan. The new shared service solution saved the NHS £3M per annum.
- Directed the development and execution of a five year IT strategy and associated transformation programme totaling £42M (£14.4M Capex and ongoing Opex of £5.56M pa), to future proof the IT infrastructure of three NHS trusts.
- Developed a service orientated Target Operating Model (TOM) for SPHERE and introduced and implemented “Service-Now” as the supporting Enterprise Resource Planning (ERP) and operations toolset servicing more than 10,000 end-users. This digital transformation further increased SPHERE’s IT Service Management maturity while delivering the associated five-year £2.4M NPV saving in operational cost, ROI of 493% (288% IRR).
- Defined “Cost per IT User” as a Key Performance Indicator (KPI), demonstrating the value proposition of SPHERE’s IT services to its shareholders and clients. Executed the strategic business plan delivering an 11% reduction in the Cost per IT User in 2016 and a further 13% reduction in 2017, exceeding the set business success target KPI by 12%.
- Developed the commercial Service Catalogue that was successfully used to win a tender bid to become an IT Service Provider to Northumbria Healthcare NHS Foundation Trust, worth up to £10M.
- Through promoting a commercially aware, customer centric and people focused business culture, built a high performing, involved and empowered team – resulting in staff retention increasing from 82% at the beginning of 2016 to 98% at the end of 2017.
Clients include: 3 Prominent London NHS Trusts, Community Services, Institute of Cancer Research (ICR), RM Partners.
May – Nov 2015: Chief Executive Officer (Consultant), Amberlight
Amberlight is an user experience (UX) research, design and engineering consultancy turning £1.5M with 25 employees.
Objective: Work closely with the business owner to realise his vision. Develop a business transformation plan; pivoting the business model and repositioning the core business focus enable new revenue opportunities.
- Compiled and executed the business plan transforming the business model, which repositioned Amberlight’s core business focus (pivoting the business), and reduced the company liabilities by 12.5%.
Clients include: Disney, BBC, EE, MARS, Microsoft, Sky, Vodafone, Hotels.com, and others.
Aug 2014 – Apr 2015: Global Head of Systems and Professional Services (Consultant), Regus
Regus is the world’s largest (FTSE 250, £2.3B turnover) provider of flexible workspaces: offices, virtual offices, business lounges and more. Employs a technology team of 105 resources. 25 employees.
Objective: Direct the Regus IT Systems and Professional Services teams to deliver a portfolio of IT programmes and projects while ensuring high availability of operational IT systems through multi-disciplined IT service delivery and support.
- Developed an IT Department transformation plan, which through efficient modelling of the technology requirements into a service delivery model accomplished an annual operational saving of £3.6M.
- Programme managed the £7M Oracle Sales Cloud programme, deploying and integrating the Enterprise Resource Planning & Client Relations Management (ERP & CRM) solutions, replacing legacy systems. The programme consisted of 32 projects and work-streams, integrating the “Oracle Sales Cloud” into the Regus global-systems estate.
Oct 2013 – Jul 2014: Programme & Product Director (Consultant), Lola Tech & Cloud Troopers
Lola is a company on a mission: to bring awesome software to the global travel industry through unconventional brilliance, excelling in building and improving travel systems to increase uptime and conversion.
Objective: Develop a commercially points driven loyalty engine that integrates with the Allegiant Airline booking system to drive continuous customer engagements, increasing the effectiveness of existing and newly introduced revenue streams.
- Directed the technology development team that successfully delivered the customer loyalty system for Allegiant Airlines – $2.4M budget. A functional first version was delivered within 10 development weeks to secure critical stock exchange & shareholder support.
Client: Allegiant Airlines
Jul 2008 – Oct 2013: Group Technology Director (CIO), Collinson Group
Collinson Group is a global organisation that uses data, customer insight and marketing expertise for the benefit of its companies, clients and their customers. With four core divisions: International Membership & Travel Clubs, Loyalty Marketing Services, Insurance and Group R&D and Proprietary Products, Collinson Group turns £350M and operates in 24 global locations.
Objective: Direct the technology development and service delivery in Collinson Group to deliver products and services that increase customer acquisition, optimization and retention.
- To minimize effort duplication and reduce IT costs, designed and implemented a transformation strategy focused on Service Oriented Architecture (SOA) as the foundation of IT centralization in the Collinson Group establishing Collinson Technology Services (CTS). With full P&L accountability achieved a £0.75M saving in IT cost, in the 2012-13 FY, exceeding budgeted targets by 5% – £15M budget.
- By focusing on engaging and empowering people, achieved the highest staff retention rate of all companies within Collinson for three consecutive years.
- Introduced Agile software development methodologies to the non-technology businesses within Collinson Group (ICLP, Vivid Lime & Cogent Analytics) increasing business stakeholder involvement which improved technology/business integration resulting in better technology products and customer satisfaction.
- Negotiated contracts and introduced offshore & outsourced software development partners to Collinson Group improving resource flexibility and reducing the software development and support costs by approximately 25% per annum.
- Introduced hardware virtualization into Collinson Group IT estate and directed the migration of the datacenter infrastructure from Colt to Telstra, reducing the total cost of ownership (TCO) by 45% (£450,000) per annum.
- Introduced Software as a Service (SaaS) and Private Cloud technologies to Collinson Group. Evolved the TLS (The Loyalty Solution) product to be delivered as a SaaS solution, resulting in the onboarding of six new client accounts – successfully converting business development opportunities securing recurring revenue across Collinson Group companies.
- Directed the product development, deployment and business integration, system enhancements and change request and support services of enterprise level IT programmes for a portfolio of 14 global client accounts.
- Developed and executed a transformation strategy for Global Marketing Software (GMS), aligning IT operations and programme management with financial goals – establishing commercial awareness in the IT teams. The strategy covered Business Process Re-engineering (BPM) aligning the business services including marketing, sales, product development, solution deployment and support services using best practices of ITIL, PMI and ISO9001. This resulted in a first year revenue improvement of £1.5M in 2009 and an average 30% profit improvement, for three consecutive financial years from 2010.
Clients include: Columbus Insurance, Travel Pass, Intel, IHG, Avis, L’Oreal, Cathay Pacific, Flying Blue, Harrods and others.
Dec 2001 – Jun 2008: General Manager & Technical Director, Customer Feedback Systems (CFS)
Jul 2000 – Oct 2001: Group IT Manager, VWV Group
Feb 1999 – Jun 2000: Head IT Product Development and Engineering, MessageLink (Autopage & Radiospoor)
Nov 1997 – Jan 1999: Computer Support Engineer & Systems Administrator, Technicare
Feb 1997 – Nov 2006: Entrepreneur, Principal & Lecturer, RYB, Mega Stores, CDC, Greenpoint
Jan 1988 – Feb 1997: Commanding Officer – Biomedical & Planning Office, South African Military
QUALIFICATIONS & TRAINING
- Company Direction – Institute of Directors (IoD) (2015-2017)
- Chartered Information Technology Professional (CITP) – British Computer Society (2007)
- Project Management – George Washington University – School of Business and Public Management (2000)
- National Diploma in Electronic Engineering (with distinction) – Pretoria College of Engineering (1994-1996)
- Electronic and Computer Engineering (3yr) – University of Pretoria (1989-1993)
- British Citizen
- Mentor at Chartered Management Institute (CMI): mentoring aspiring technologist to be more commercially aware.
- Case studies and other career supporting documents can be viewed at https://renierbotha.com/tag/cv/
- Activities: Cross Country Motorcycle and 4×4 Safaris, Big Game Photography, Archery, Golf
Business Leadership, Technology Leadership, Operations, Innovation, Integration, Digital Transformation, Change, Product Development, Software, Hardware, Infrastructure, Service Development, Service Delivery, ITSM, ITIL, ISO9000, Quality Assurance, Business Analysis, Stakeholder Client Customer Relations, Vision, Strategy, Business Plan, Target Operating Model, TOM, Budgets,
P&L, Portfolio Manager, Programme Manager, Project Manager, Value Proposition, Delivery Focus, Commercial, Mentoring, Coaching, Empowering, Thought Leader, Business Development, Process Engineering, Analytics Problem Solver, CIO, CEO, MD, COO, GM, IT, Advisor, Consultant, Contractor, Interim, Mentor, Coach, Prince2, PMP, MBA, Cloud