Renier’s Programme Manager CV

Renier Botha

Mobile: 07546 113 717

renier@renierbotha.com       http://uk.linkedin.com/in/renierbotha/    

Location: Hampshire

PROFILE

A motivated, confident and results-driven Programme Manager proven to deliver predictable, high-quality results.

  • 20+ years of demonstrable hands-on experience in leading, planning and delivering complex portfolios of transformation programmes and projects, including strategic and continuous change.
  • Supported organisations from FTSE 250 to Start-ups, in multiple regulated and non-regulated industries and international markets.
  • Governed the planning, development, deployment, operational readiness and service support for enterprise product platforms within banking, healthcare, marketing loyalty, technology and telecommunication.
  • Commercially astute with a laser focus on financial governance managing budgets in excess of £40m.
  • A collaborative transformational leader who managed cross-functional, diverse, multi-national onshore and offshore teams of up to 190 individuals in complex settings.
  • Customer centric and confident with client, stakeholder and vendor management at all business levels.
  • An accomplished, innovative and critical thinking strategist able to translate business and IT requirements into tangible, realistic roadmaps, programme deliverables and outcomes.
  • Laser focussed on success metrics, continuously measured and clearly communicated to stakeholders and team members in governance meetings (steering and working groups, stand-ups, huddles) on dashboards and in RAG reports, to ensure expectations are aligned with deliverables.
  • Well versed in multiple project management, technology service delivery and software development methodologies.
KEY ACHIEVEMENTS
  • Delivering the Shawbrook Bank 2020 Central Functions portfolio forecasting a 10.1% budget saving.
  • Managed the £900k Customer Due Diligence (CDD) automation project in Shawbrook, implementing SaaS solutions automating financial crime and customer due-diligence, enabling c67% time efficiency improvements.
  • Programme-managed the challenging £1.3m Ambit Enterprise upgrade (asset management system) across 14 business units, each with multiple product offerings, on time and under budget. The programme received board accolades as the best managed delivery in Shawbrook.
  • Managed the Shawbrook “Tech-Hub Maturity Transformation” programme to establish the Infotech-Hub in Glasgow. As part of the programme, designed and implemented a new Target Operating Model that introduced innovative ways of working that achieved c9% operational efficiency savings per annum.Support issue resolution reduced from 30+ days to less than 2 days within the first 3 months of implementation.
  • Designed and Programme-managed the business transformation plan for Systems Powering Healthcare Ltd (SPHERE) that grew the business from Start-Up to established Medium Sized Enterprise in two years (2016-17) with revenue growth of 42% and an overall 700% increase in assets.
  • As Programme Manager in Regus (2015), identified technology driven innovation and business transformation initiatives and developed an IT transformation plan delivering an annual saving of £3.6m.
  • Programme-managed the technology product development to deliver a functional first version customer loyalty system for Allegiant Airlines within 10 development weeks.
  • Designed and implemented a transformation strategy, focused on Service Oriented Architecture (SOA) as the foundation of an IT centralisation initiative in Collinson Group, exceeded (2012/13) £15m budget targets by 5%.
  • Introduced Software as a Service (SaaS) and Private Cloud technologies to Collinson Group. From 2008-12, project-managed the product transition of TLS (The Loyalty Solution) into a SaaS solution and led six successful TLS deployment projects for new Group client accounts.
  • Programme-managed the internal distributor setup projects that successfully established technical production and IT operations for CFS-International in eleven countries between 2001 and 2008.
  • Managed the product development of the CFS “Tracka” product that won the 2004 Industrial Innovation Award of the Department of Trade and Industry in South Africa.
  • Managed the development and international deployment of the CFS reporting platform that got acknowledged as Reporting Services pioneer for being the first in South Africa that commercially implemented the Microsoft SQL Reporting Services platform internationally. Microsoft used the project as a case study on road shows and published it in the 10.2004 Microsoft TechNet magazine.
EXPERIENCE / CAREER HISTORY

Aug 2018 – Present:  Programme Manager, Shawbrook Bank

Shawbrook is a specialist savings and lending bank serving the needs of SMEs and individuals in the UK.

Objective: Lead the change portfolio delivery and associated support services for the bank to remain compliant and to achieve annual growth and service delivery targets.

Assignments & Achievements:

Portfolio managed the £5.5m Central Functions strategic & continuous change portfolio covering Risk & Regulatory, Compliance, Finance, Human Resources, Procurement and IT.

  • Delivering the 2020 Change Portfolio covering 16 programmes, projects & continuous change workstreams, forecasting a 10.1% saving against budget.
  • Project-managed the £900k Financial Crime Management Automation project introducing process automation for the know your customer (KYC) due diligence checks, enabling c67% time efficiency improvements.

Engaged within Business Finance division transforming the Asset Finance, Working Capital, Structured Finance and Development Finance technologies and IT operations through various change programmes.

  • Programme-managed the delivery of the “Tech-Hub Maturity Transformation” programme to establish the Infotech-Hub in Glasgow utilising a new Target Operating Model that introduced innovative ways of working that achieved delivery targets c9% more efficiently. Support issue resolution reduced from 30+ days to less than 2 days.
  • Programme-managed the challenging £1.3m Ambit Enterprise upgrade (asset management system) across 14 business units, each with multiple product offerings, on time and under budget. The programme received board accolades as the best managed delivery in Shawbrook.
  • Managed the planning and delivery of an innovative programme to define a Testing Capability for the bank, including the risk mitigating test strategy, automation framework, associated Azure cloud development and test environments.Delivered the test-automation toolset proof of concept (POC) enabling continuous delivery reducing regression testing efforts by 95%.
  • Developed portfolio governance processes, templates and associated metrics, KPIs, tooling and real time management information (MI) to manage delivery with measurable improvements, setting new standards of data driven, commercially focussed delivery now widely adopted across the rest of the bank. Established these best practises into the Project Management Office (PMO).

May 2018 – Aug 2018:  Project Manager (Contractor), Rainbird Technologies

Rainbird is an AI-powered automated decision-making platform.

Objective: Project manage the delivery of two proof of concept implementation projects.

Assignments & Achievements: 

  • Project-managed a POC implementation for PWC.
  • Implemented the Rainbird AI platform for the Grant Thornton.
  • Introduced implementation processes and an Agile approach using JIRA as the project governance toolset.

Dec 2015 – Nov 2017:  Programme Manager (nominal MD), Systems Powering Healthcare

Systems Powering Healthcare (SPHERE) is a £10M turnover, IT specialist organisation delivering core IT infrastructure and shared services to more than 10,000 healthcare workers in the NHS.

Objective: Over two years, plan and execute a transformation programme to establish the startup business as a technology service provider within the NHS.

Achievements:

  • Within the first 3 months, compiled a six-year strategic business plan with associated budget for SPHERE, with clear annual investment and service delivery milestones. Executed the plan and grew the business from a start-up to an established medium sized enterprise, achieving the third year’s targets at the end of the second financial year, increasing assets with 700%.
    • Directed a team of 75 multi-disciplined resources in the planning and execution of a five-year IT strategy and associated transformation programme totaling £42M.
    • Developed a service orientated Target Operating Model (TOM) with Service-Now as the supporting Enterprise Resource Planning (ERP) toolset. This digital transformation further increased business maturity while delivering a five-year £2.4m NPV saving.
    • This strategic business plan delivered an 11% reduction in the Cost per IT User in 2016 and a further 13% reduction in 2017, exceeding the target KPI by 12%.
  • Programme-managed the business integration of a 3rd NHS trust that, in conjunction to the business plan execution, grew SPHERE’s Revenue by 42%. This growth delivered a ROI of 280% in 2017 and saved the NHS c£3m per annum.
  • Managed the development of a commercial Service Catalogue and lead the tender bid where this was successfully used to win the bid to become an IT Service Provider to another NHS Foundation Trust, worth up to £10m in revenue over 3 years.
  • Delivered the c£7m per annum operational continuous change portfolio of 30+ Programmes and Projects.

May – Nov 2015:  Programme Manager (nominal CEO) (Contractor), Amberlight

Amberlight is an user experience (UX) research, design and engineering consultancy.

Objective: Plan the business transformation to pivot the business and reposition the core business focus.

Achievements: Worked closely with the owner, compiled a business plan for transforming the business model, to enable the realisation of his vision. This repositioned Amberlight’s core business focus and reduced liabilities by 12.5%.

Aug 2014 – Apr 2015:  Programme Manager (Contractor), Regus 

Regus is the world’s largest (FTSE 250) provider of flexible workspaces.

Objective: Reporting into the CIO – Programme Manage the business transition to Oracle Sales Cloud.

Achievements:

  • Programme managed the Oracle Sales Cloud deployment (£7m) integrating Enterprise Resource Planning (ERP) & Customer Relations Management (CRM) solutions, replacing legacy systems. Managed 32 Projects & workstreams, 105 multi-disciplined resources in 25 countries.
  • Developed an IT transformation plan, which through efficient modelling of the technology requirements into a service delivery model accomplished an annual operational saving of £3.6m.

Oct 2013 – Jul 2014: Programme Manager (Contractor), Lola Tech

Lola brings software to the global travel industry.

Objective: Manage the develop and implementation programme of a commercially points driven loyalty engine integrated with the Allegiant Airline’s booking system, to drive continuous customer engagements and increase the effectiveness of existing and newly introduced revenue streams.

Achievements: Directed the technology product management and software development teams for the 8-month programme of work that successfully delivered the integrated customer loyalty system for Allegiant Airlines – $2.4m budget. A functional first version was delivered within 10 development weeks (5 sprints).

Jul 2008 – Oct 2013 : Group Technology Director (CIO), Collinson Group

Collinson Group is a global organisation that uses data, customer insight and marketing expertise for the benefit of its companies, clients and their customers. With four core divisions: International Membership & Travel Clubs, Loyalty Marketing Services, Insurance and Group R&D and Proprietary Products operating in 24 global locations.

Objective: Portfolio direction of development and deployment projects and the associated IT service delivery, to deliver products and services that increase customer acquisition, optimisation and retention.

Achievements:

  • Planned and executed a transformation strategy focused on imbedding commercial awareness in the IT teams. This resulted in a first-year (2009) revenue improvement of £1.5m and an average 30% profit improvement, for three consecutive financial years.
  • Programme-managed the IT decentralization, focused on Service Oriented Architecture (SOA) as the foundation establishing Collinson Technology Services (CTS). With full P&L accountability achieved a £0.75m saving (2012-13 FY), exceeding the £15m budget by 5%.
  • Introduced Agile methodologies to the non-technology businesses improving stakeholder involvement, technology/business integration resulting in better customer satisfaction.
  • Negotiated contracts and introduced offshore & outsourced software development partners and vendors, improving resource flexibility and reducing costs by approximately 25% per annum.
  • Introduced hardware virtualisation and project-managed the datacenter migration project, reducing the total cost of ownership (TCO) by 45%.
  • Introduced Software as a Service (SaaS) and Private Cloud technologies – Programme-managed the product development of the TLS (The Loyalty Solution) product to be delivered as a SaaS solution.
  • Project managed the deployment of TLS SaaS product for six new client accounts.
  • Managed the loyalty product management and development programme – deployment, integration, system changes and support services across 14 global client accounts.

Dec 2001 – Jun 2008 : General Manager & Technical Director, Customer Feedback Systems

Jul 2000 – Oct 2001  : Group IT Manager, VWV Group

Feb 1999 – Jun 2000 : Head of IT Product Engineering, MessageLink (Autopage & Radiospoor)

Nov 1997 – Jan 1999 : Computer Support Engineer & Systems Administrator, Technicare

Jan 1988 – Feb 1997 : Commanding Officer – Planning Office, South African Military

QUALIFICATIONS
  • National Diploma in Electronic Engineering (with distinction)
  • Eng (Electronic & Computer Engineering – 3rd Yr)
  • Project Management – George Washington University School of Business
  • Chartered Information Technology Professional (CITP)
ADDITIONAL INFORMATION
  • British and South-African Citizenship
  • Married
  • Activities: Archery, Golf, Cross Country Motorcycling, Outdoor Cooking
  • Full clean UK driver’s license

…also read

The Portfolio Summary of Assignments, Programmes & Project Achievement.

The Technology Experience Summary