Data is the currency of technology

Many people don’t realize that data acts as a sort of digital currency. They tend to imagine paper dollars or online monetary transfers when they think of currency. Data fits the bill—no pun intended—because you can use it to exchange economic value.

In today’s world, data is the most valuable asset that a company can possess. It is the fuel that powers the digital economy and drives innovation. The amount of data generated every day is staggering, and it is growing at an exponential rate. According to a report by IBM, 90% of the data in the world today has been created in the last two years. This explosion of data has led to a new era where data is considered as valuable as gold or oil. There is an escalating awareness of the value within data, and more specifically the practical knowledge and insights that result from transformative data engineering, analytics and data science.

In the field of business, data-driven insights have assumed a pivotal role in informing and directing decision-making processes – the data-driven organisation. Data is the lifeblood of technology companies. It is what enables them to create new products and services, optimise their operations, and make better decisions. Companies irrespective of size, that adopt the discipline of data science, undertake a transformative process enabling them to capitalise on data value to enhance operational efficiencies, understand customer behaviour, identify new market opportunities to gain an competitive advantage.

  1. Innovation: One of the most significant benefits of data is its ability to drive innovation. Companies that have access to large amounts of data can use it to develop new products and services that meet the needs of their customers. For example, Netflix uses data to personalise its recommendations for each user based on their viewing history. This has helped Netflix become one of the most successful streaming services in the world.
  2. Science and Education: In the domain of scientific enquiry and education, data science is the principal catalyst for the revelation of profound universal truths and knowledge.
  3. Operational optimisation & Efficiency: Data can also be used to optimise operations and improve efficiency. For example, companies can use data to identify inefficiencies in their supply chain and make improvements that reduce costs and increase productivity. Walmart uses data to optimise its supply chain by tracking inventory levels in real-time. This has helped Walmart reduce costs and improve its bottom line.
  4. Data-driven decisions: Another benefit of data is its ability to improve decision-making. Companies that have access to large amounts of data can use it to make better decisions based on facts rather than intuition. For example, Google uses data to make decisions about which features to add or remove from its products. This has helped Google create products that are more user-friendly and meet the needs of its customers.
  5. Artificial Intelligence: Data is the fuel that powers AI. According to Forbes, AI systems can access and analyse large datasets so, if businesses are to take advantage of the explosion of data as the fuel powering digital transformation, they’re going to need to artificial intelligence and machine learning to help transform data effectively, so they can deliver experiences people have never seen before or imagined. Data is a crucial component of AI and organizations should focus on building a strong foundation for their data in order to extract maximum value from AI. Generative AI is a type of artificial intelligence that can learn from existing artifacts to generate new, realistic artifacts that reflect the characteristics of the training data but don’t repeat it. It can produce a variety of novel content, such as images, video, music, speech, text, software code and product designs. According to McKinsey, the value of generative data lies within your data – properly prepared, it is the most important thing your organisation brings to AI and where your organisation should spend the most time to extract the most value.
  6. Commercial success: The language of business is money and business success is measured in the commercial achievement on the organisation. Data is an essential component in measuring business success. Business success metrics are quantifiable measurements that business leaders track to see if their strategies are working effectively. Success metrics are also known as key performance indicators (KPIs). There is no one-size-fits-all success metric, most teams use several different metrics to determine success. Establishing and measuring success metrics is an important skill for business leaders to develop so that they can monitor and evaluate their team’s performance. Data can be used to create a business score card, an informed report that allows businesses to analyse and compare information that they can use to measure their success. An effective data strategy allows businesses to focus on specific data points, which represent processes that impact the company’s success (critical success criteria). The three main financial statements that businesses can use to measure their success are the income statement, balance sheet, and cash flow statement. The income statement measures the profitability of a business during a certain time period by showing its profits and losses. Operational data combined/aligned with the content of the financial statements enable business to measure, in monetary terms, the key success indicators to drive business success.
  7. Strategic efficacy: Data can also be used to assess strategy efficacy. If a business is implementing a new strategy or tactic, it can use data to gauge whether or not it’s working. If the business measured its metrics before implementing a new strategy, it can use those metrics as a benchmark. As it implements the new strategy, it can compare those new metrics to its benchmark and see how they stack up.

In conclusion, data is an essential component in business success. Data transformed into meaningful and practical knowledge and insights resulting from transformative data engineering, analytics and data science is a key business enabler. This makes data a currency for the technology driven business. Companies that can harness the power of data are the ones that will succeed in today’s digital economy.

Data insight brings understanding that leads to actions driving continuous improvement, resulting in business success.

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Business Driven IT KPIs

Business Driven IT KPIs

KPIs (Key Performance Indicators) are a critical management tool to measure the success and progress of effort put in towards achieving goals and targets – to continually improve performance.

Every business set their specific KPIs to measure the criteria that drive the business success – these vary from business to business. One thing every modern business has in common though, is IT – the enabler that underpin operational processes and tools used to commerce daily. Setting KPIs that measure the success of IT operations does not just help IT leadership to continuously improve but also proof the value of IT to the business.

Here are ten IT KPIs that matter most to modern business

1. % of IT investment into business initiative (customer-facing services and business units)
How well does the IT strategy, reflected in the projects it is executing, align with the business strategy? This metrics can help to align IT spend with business strategy and potentially eliminate IT projects for IT that does not align directly with business objectives.

2. % Business/Customer facing Services meeting SLAs (Service Level Agreements)
IT is delivering service to customers; these are internal to the business but can also be delivered external to the business’ client/customers directly. Are these services meeting required expectations and quality – in the eye of the customer? What can be done to improve.

3. IT Spend vs Plan/Budget
Budgets are set for a purpose – it is a financial guideline that indicates the route to success. How is IT performing against budget, against plans? Are you over-spending against the set plans? Why? Is it because of a problem in the planning cycle or something else? If you are over-spending/under-spending, in which areas do this occur?

Knowing this metrics give you the insight to take corrective actions and bring IT spend inline with budgets.

4. IT spend by business unit
IT service consumptione is driven by user demand. How is IT costs affected by the user demands by business unit – are business units responsible to cover their IT cost, hence owning up to the overall business efficiency. This metrics put the spotlight on the fact that IT is not free and give business unit manager visibility of their IT consumption and spend.

5. % Split of IT investment to Run, Grow, Transform the business
This is an interesting one for the CIO. Businesses usually expects IT to spend more money in growing the business but reality is that the IT cost of running the business is driven by the demand from IT users with an increased cost implication. Business transformation, now a key topic in every board meeting, needs a dedicated budget to succeed. How do these three investment compare in comparison with business strategic priorities.

6. Application & Service TCO (Total Cost of Ownership)
What is the real cost of delivering IT services and application. Understanding the facts behind what makes up the total cost of IT and which applications/services are the most expensive, can help to identify initiatives to improve.

7. Infrastructure Unit Cost vs Target & Benchmarks
How do you measure the efficiency of your IT infrastructure and how does this compare with the industry benchmark? This is a powerful metrics to justify ROI (Return on Investment), IT’s value proposition, IT strategy and the associated budget.

8. % Projects on Time, Budget & Spec
Is the project portfolio under control? Which projects need remediation to get back on track and what can be learned from projects that do run smoothly?

9. % Project spend on customer-facing initiatives
How much is invested in IT projects in the business for the business (affecting the bottom line) in comparison with customer-centric projects that impacts the business’ top line.

10. Customer satisfaction scores for business/customer facing services

Measure the satisfaction of not just the internal business units that consume IT services but also the business’ customer’s satisfaction with customer-facing IT services. Understand what the customer wants and make the needed changes to IT operations to continuously improve customer satisfaction.

KPI vs Vision

In the famous words of Peter Drucker “What gets measured gets improved”, KPIs give you the insight to understand:

  • your customer
  • your market
  • your financial performance
  • your internal process efficiency
  • your employee performance

Insight brings understanding that leads to actions driving continuously improve.