Navigating the Impossible: When Tough Projects and Tougher People Collide

Life has a funny way of testing us, often throwing us into situations that feel almost impossible to handle. One of the recurring themes in my professional life has been being handed projects that are labeled as “critical” but are, in reality, near-impossible to deliver within the given timeframes or constraints. Compounding the challenge is dealing with people I would never voluntarily choose to engage with—people whose values, work ethics, or personalities directly clash with mine. And yet, money has a magnetic pull that forces us to show up, regardless of how uncomfortable or strained these situations may become.

This post is a reflection on such situations and the coping mechanisms that help me manage both the workload and the interpersonal stress, as well as the hard decisions that sometimes need to be made.

The Reality of Impossible Projects

It usually starts innocuously – a new project, an exciting idea, or an urgent need. Before you know it, you’re neck-deep in chaos: undefined requirements, unrealistic deadlines, unprepared teams, and an avalanche of expectations. These are the types of projects that make you question your abilities, your resilience, and sometimes even your life choices.

You scramble to put out fires, trying to manage both the technical complexities and the constant barrage of “urgent” updates demanded by people who don’t fully understand the scope of the work. Every hour feels like a balancing act on a fraying tightrope, where the stakes are your reputation, your sanity, and your paycheck.

The Challenge of Dealing with Difficult People

To make matters worse, these high-stress projects often come with a bonus gift: difficult people. These could be clients with shifting priorities, team members who don’t pull their weight, or stakeholders who thrive on micromanagement and conflict.

  • The Egoists: These individuals insist they know better, even when they clearly don’t. Their inability to listen can derail entire workflows.
  • The Complainers: No matter how much progress is made, these folks focus on what’s wrong. Their negativity can be contagious.
  • The Incompetents: People who overpromise but underdeliver, leaving you to clean up their mess.
  • The Disrespectful: Those who disregard your time, expertise, or boundaries, adding unnecessary stress to an already tense situation.

Dealing with these personalities can drain your energy and test your patience, making the project feel even more insurmountable.

Coping Mechanisms to Stay Afloat

While it’s easy to feel overwhelmed, I’ve found a few strategies that help me navigate these turbulent waters.

  1. Set Clear Boundaries
    Even when a project feels all-consuming, it’s essential to carve out personal time. Whether it’s an hour at the gym, a quiet walk, or just shutting off work notifications after a set hour, boundaries can save your mental health.
  2. Prioritize Ruthlessly
    Not every task is equally important, even in high-stakes projects. Focus on what truly matters and learn to say no (or not now) to tasks that don’t move the needle.
  3. Find Your Allies
    In every tough project, there are usually a few people who share your frustrations or are equally committed to success. Lean on them for support, collaboration, and perspective.
  4. Detach Emotionally
    This is easier said than done, but I’ve learned not to tie my self-worth to the success or failure of a project. Do your best, but don’t let the outcome define you.
  5. Celebrate Small Wins
    In the chaos, it’s easy to overlook progress. Acknowledge and celebrate even the smallest victories—they’re what keep you going.

The Hard Decisions

Sometimes, despite your best efforts, the stress and toxicity become too much. In such cases, tough decisions are unavoidable.

  1. Walk Away When Necessary
    No amount of money is worth sacrificing your health or happiness. If a project or client becomes too toxic, walking away might be the best choice for your long-term well-being.
  2. Reassess Your Network
    If you’re consistently dealing with difficult people, it might be time to reevaluate your professional circle. Seek out clients, colleagues, or industries that align better with your values.
  3. Consider Career Shifts
    If impossible projects and difficult people have become the norm, it might be worth considering a career change or pivot. Sometimes, the environment you’re in simply isn’t the right fit.

Final Thoughts

Navigating impossible projects and difficult people is never easy, but it’s a reality many of us face. While money is important, so too is our mental and emotional health. The key is finding a balance – learning when to push through, when to set boundaries, and when to step away.

If you’re currently facing a situation like this, know that you’re not alone. Take it one day at a time, focus on what you can control, and don’t be afraid to make the hard decisions when the cost to your well-being becomes too high. Life may keep throwing you into the fire, but each experience strengthens your ability to withstand the heat.

What to Do in Software Development Projects When Words Lose Their Value

Software development projects thrive on clear communication, mutual respect, and collaboration. However, there are times when words lose their weight—whether they fall on deaf ears or are met with indifference, hostility, or disrespect. This can derail a project, leading to misunderstandings, missed deadlines, and a toxic work environment. Here’s how to navigate these challenging situations effectively.

Recognizing the Problem

The first step is recognizing that communication has broken down. Common signs include:

  • Ignored Feedback: Suggestions or concerns go unacknowledged or dismissed without discussion.
  • Hostile Responses: Ideas are met with sarcasm, hostility, or outright disrespect.
  • Lack of Accountability: Team members fail to act on decisions or commitments, making it seem like your words are meaningless.
  • Repeated Miscommunication: Conversations repeatedly lead to misunderstandings, signaling that mutual understanding is lacking.

These situations not only hurt morale but also compromise the quality and timeline of the project.

Practical Steps to Regain Respectful Communication

  1. Pause and Reflect Before reacting, take a step back. Ask yourself:
    • Is the issue with how I’m communicating (tone, clarity, timing)?
    • Are there external factors affecting team dynamics (stress, deadlines, personal issues)? Understanding the root cause can inform your next steps.
  2. Set Clear Expectations Reiterate the importance of mutual respect and shared goals. In team meetings, emphasize that every team member’s input is valuable and that constructive communication is a cornerstone of success.
  3. Document Everything If words lose value, actions must take precedence. Document:
    • Meeting minutes, including who said what and agreed on which actions.
    • Decisions made and deadlines set.
    • Instances of unprofessional behavior, if necessary. Documentation creates accountability and ensures everyone is on the same page.
  4. Use Alternative Communication Channels Sometimes, the issue lies with the medium. If verbal discussions are ineffective:
    • Transition to written communication, like email or project management tools.
    • Use visual aids, such as diagrams or prototypes, to reinforce points.
    • Employ asynchronous tools to give team members time to process and respond thoughtfully.
  5. Involve a Mediator When conflicts escalate or respect erodes, involve a neutral third party. A mediator, such as a project manager, HR representative, or senior leader, can facilitate discussions and ensure everyone feels heard.

Addressing Disrespect Directly

When disrespect becomes a pattern, it’s critical to confront it:

  • Private Discussions: Speak privately with the individuals involved. Use “I” statements to express how their behavior affects you and the project.
    • Example: “I feel that my contributions are dismissed in meetings, and it’s affecting my ability to collaborate effectively.”
  • Escalate When Necessary: If private conversations fail, escalate the issue to management or HR. Provide documented examples of the behavior and its impact on the project.

Strengthening Team Culture

Prevention is better than cure. Build a culture where words are valued by:

  • Promoting Psychological Safety: Encourage team members to voice opinions without fear of judgment.
  • Celebrating Contributions: Acknowledge efforts and achievements regularly.
  • Training in Communication Skills: Provide workshops on active listening, constructive feedback, and conflict resolution.
  • Aligning on Shared Goals: Regularly revisit the project’s objectives and remind the team of their collective mission.

When All Else Fails

In rare cases, persistent issues may stem from toxic individuals or systemic problems in the organization. If all attempts to resolve the situation fail, consider:

  • Reassigning Roles: Shifting team members to roles better suited to their strengths.
  • Exiting the Project: If the environment remains untenable, it may be time to leave the project or organization for the sake of your mental health and professional growth.

Conclusion

In software development, words are the glue that holds projects together. When they lose their value, it’s a sign that the team dynamic needs attention. By addressing the issue head-on with empathy, structure, and persistence, you can restore respect, rebuild communication, and steer the project back on track. Remember, a successful project isn’t just about delivering code—it’s about fostering a team that collaborates effectively to create something greater than the sum of its parts.

What to Do in Software Development Projects When Words Lose Their Value

Software development projects are built on trust, collaboration, and clear communication. But what happens when words lose their impact—whether they’re met with betrayal, disrespect, or team members under relentless pressure? These situations can create an environment where even the most well-intentioned discussions fail to produce results, ultimately jeopardizing the project’s success. Here’s how to handle such challenges effectively.


Recognizing the Problem

Words tend to lose their value in three primary scenarios:

  1. Betrayal of Trust: When promises are broken, confidentiality is breached, or decisions are reversed without consultation, it undermines the credibility of communication. Team members may begin to question the sincerity or reliability of what is being said.
  2. Disrespectful Responses: Ideas or concerns met with sarcasm, dismissiveness, or hostility erode respect. When individuals feel undervalued or unheard, their willingness to engage diminishes, and collaboration suffers.
  3. Relentless Pressure: In high-stress environments with tight deadlines and overwork, communication often becomes curt, reactive, or defensive. Fatigue can cloud judgment, and team members may tune out conversations that seem unproductive or emotionally draining.

Understanding these dynamics is crucial to addressing the root causes and restoring the value of communication.


Practical Steps to Restore Effective Communication

1. Acknowledge and Address the Pressure

When relentless pressure weighs on the team, it’s vital to pause and acknowledge the stress. Ignoring it only exacerbates the problem. Consider:

  • Realigning Priorities: Reassess deadlines, features, or deliverables to ensure they’re realistic.
  • Encouraging Breaks: Promote work-life balance and encourage team members to recharge.
  • Creating Safe Spaces: Allow team members to express their frustrations in a constructive setting, such as retrospectives or one-on-one meetings.

When pressure is acknowledged and addressed, team members are more likely to re-engage in meaningful conversations.

2. Rebuild Trust

If trust has been breached, rebuilding it requires time and consistency. Steps to consider:

  • Own Mistakes: Acknowledge any lapses in trust openly and take responsibility for rectifying them.
  • Follow Through: Ensure commitments are met without fail. Even small promises kept consistently can restore confidence.
  • Encourage Transparency: Foster a culture where decisions, changes, and challenges are communicated clearly to avoid surprises.

Rebuilding trust creates a foundation where words regain their credibility.

3. Foster a Culture of Respect

Disrespect can erode communication faster than any other factor. Address it head-on by:

  • Setting Clear Expectations: Reinforce the importance of respectful dialogue in team meetings and written communications.
  • Calling Out Disrespect: Address unprofessional behavior immediately and privately. Use examples to explain why the behavior was harmful.
  • Celebrating Contributions: Recognize and appreciate team members’ efforts and ideas, reinforcing that every voice matters.

Respect transforms conversations into collaborative opportunities rather than contentious exchanges.

4. Leverage Actions Over Words

When words lose their weight, actions can often speak louder. Consider:

  • Documenting Agreements: Record decisions, timelines, and responsibilities in shared tools to avoid ambiguity.
  • Demonstrating Initiative: Instead of repeating concerns, show progress through prototypes, data, or examples that emphasize the value of your perspective.
  • Leading by Example: Model the behavior and communication style you want to see in the team.

Actions not only demonstrate commitment but also inspire others to do the same.


Preventing Communication Breakdown

To minimize the risk of words losing their value, build a strong foundation for effective communication from the outset:

  • Promote Psychological Safety: Create an environment where team members feel comfortable voicing their opinions without fear of judgment.
  • Balance Workloads: Regularly monitor team members’ workloads to ensure they’re manageable and sustainable.
  • Align on Shared Goals: Regularly revisit the project’s mission and objectives to keep everyone focused on a common purpose.
  • Invest in Conflict Resolution Skills: Provide training or resources to help team members resolve disagreements constructively.

When All Else Fails

If words consistently fail to drive action or inspire collaboration despite your efforts:

  • Escalate Constructively: Bring the issue to a project manager, HR, or senior leadership, focusing on how the communication breakdown is affecting the project.
  • Reassess Your Role: If the environment remains toxic or unresponsive to change, it may be time to consider other opportunities where your contributions will be valued.

Conclusion

Words lose their value in software development projects when they’re met with betrayal, disrespect, or relentless pressure, but these challenges are not insurmountable. By addressing the root causes, fostering respect, and demonstrating commitment through action, you can rebuild trust, restore meaningful communication, and help guide the project to success. In the end, actions and attitudes are just as important as the words themselves in creating a team that listens, respects, and collaborates effectively.

The Epiphany Moment of Euphoria in a Data Estate Development Project

In our technology-driven world, engineers pave the path forward, and there are moments of clarity and triumph that stand comparable to humanity’s greatest achievements. Learning at a young age from these achievements shape our way of thinking and can be a source of inspiration that enhances the way we solve problems in our daily lives. For me, one of these profound inspirations stems from an engineering marvel: the Paul Sauer Bridge over the Storms River in Tsitsikamma, South Africa – which I first visited in 1981. This arch bridge, completed in 1956, represents more than just a physical structure. It embodies a visionary approach to problem-solving, where ingenuity, precision, and execution converge seamlessly.

The Paul Sauer Bridge across the Storms River Gorge in South Africa.

The bridge’s construction involved a bold method: engineers built two halves of the arch on opposite sides of the gorge. Each section was erected vertically and then carefully pivoted downward to meet perfectly in the middle, completing the 100m span, 120m above the river. This remarkable feat of engineering required foresight, meticulous planning, and flawless execution – a true epiphany moment of euphoria when the pieces fit perfectly.

Now, imagine applying this same philosophy to building data estate solutions. Like the bridge, these solutions must connect disparate sources, align complex processes, and culminate in a seamless result where data meets business insights.

This blog explores how to achieve this epiphany moment in data projects by drawing inspiration from this engineering triumph.

The Parallel Approach: Top-Down and Bottom-Up

Building a successful data estate solution, I believe requires a dual approach, much like the simultaneous construction of both sides of the Storms River Bridge:

  1. Top-Down Approach:
    • Start by understanding the end goal: the reports, dashboards, and insights that your organization needs.
    • Focus on business requirements such as wireframe designs, data visualization strategies, and the decisions these insights will drive.
    • Use these goals to inform the types of data needed and the transformations required to derive meaningful insights.
  2. Bottom-Up Approach:
    • Begin at the source: identifying and ingesting the right raw data from various systems.
    • Ensure data quality through cleaning, validation, and enrichment.
    • Transform raw data into structured and aggregated datasets that are ready to be consumed by reports and dashboards.

These two streams work in parallel. The Top-Down approach ensures clarity of purpose, while the Bottom-Up approach ensures robust engineering. The magic happens when these two streams meet in the middle – where the transformed data aligns perfectly with reporting requirements, delivering actionable insights. This convergence is the epiphany moment of euphoria for every data team, validating the effort invested in discovery, planning, and execution.

When the Epiphany Moment Isn’t Euphoric

While the convergence of Top-Down and Bottom-Up approaches can lead to an epiphany moment of euphoria, there are times when this anticipated triumph falls flat. One of the most common reasons is discovering that the business requirements cannot be met as the source data is insufficient, incomplete, or altogether unavailable to meet the reporting requirements. These moments can feel like a jarring reality check, but they also offer valuable lessons for navigating data challenges.

Why This Happens

  1. Incomplete Understanding of Data Requirements:
    • The Top-Down approach may not have fully accounted for the granular details of the data needed to fulfill reporting needs.
    • Assumptions about the availability or structure of the data might not align with reality.
  2. Data Silos and Accessibility Issues:
    • Critical data might reside in silos across different systems, inaccessible due to technical or organizational barriers.
    • Ownership disputes or lack of governance policies can delay access.
  3. Poor Data Quality:
    • Data from source systems may be incomplete, outdated, or inconsistent, requiring significant remediation before use.
    • Legacy systems might not produce data in a usable format.
  4. Shifting Requirements:
    • Business users may change their reporting needs mid-project, rendering the original data pipeline insufficient.

The Emotional and Practical Fallout

Discovering such issues mid-development can be disheartening:

  • Teams may feel a sense of frustration, as their hard work in data ingestion, transformation, and modeling seems wasted.
  • Deadlines may slip, and stakeholders may grow impatient, putting additional pressure on the team.
  • The alignment between business and technical teams might fracture as miscommunications come to light.

Turning Challenges into Opportunities

These moments, though disappointing, are an opportunity to re-evaluate and recalibrate your approach. Here are some strategies to address this scenario:

1. Acknowledge the Problem Early

  • Accept that this is part of the iterative process of data projects.
  • Communicate transparently with stakeholders, explaining the issue and proposing solutions.

2. Conduct a Gap Analysis

  • Assess the specific gaps between reporting requirements and available data.
  • Determine whether the gaps can be addressed through technical means (e.g., additional ETL work) or require changes to reporting expectations.

3. Explore Alternative Data Sources

  • Investigate whether other systems or third-party data sources can supplement the missing data.
  • Consider enriching the dataset with external or public data.

4. Refine the Requirements

  • Work with stakeholders to revisit the original reporting requirements.
  • Adjust expectations to align with available data while still delivering value.

5. Enhance Data Governance

  • Develop clear ownership, governance, and documentation practices for source data.
  • Regularly audit data quality and accessibility to prevent future bottlenecks.

6. Build for Scalability

  • Future-proof your data estate by designing modular pipelines that can easily integrate new sources.
  • Implement dynamic models that can adapt to changing business needs.

7. Learn and Document the Experience

  • Treat this as a learning opportunity. Document what went wrong and how it was resolved.
  • Use these insights to improve future project planning and execution.

The New Epiphany: A Pivot to Success

While these moments may not bring the euphoria of perfect alignment, they represent an alternative kind of epiphany: the realisation that challenges are a natural part of innovation. Overcoming these obstacles often leads to a more robust and adaptable solution, and the lessons learned can significantly enhance your team’s capabilities.

In the end, the goal isn’t perfection – it’s progress. By navigating the difficulties of misalignment, incomplete or unavailable data with resilience and creativity, you’ll lay the groundwork for future successes and, ultimately, more euphoric epiphanies to come.

Steps to Ensure Success in Data Projects

To reach this transformative moment, teams must adopt structured practices and adhere to principles that drive success. Here are the key steps:

1. Define Clear Objectives

  • Identify the core business problems you aim to solve with your data estate.
  • Engage stakeholders to define reporting and dashboard requirements.
  • Develop a roadmap that aligns with organisational goals.

2. Build a Strong Foundation

  • Invest in the right infrastructure for data ingestion, storage, and processing (e.g., cloud platforms, data lakes, or warehouses).
  • Ensure scalability and flexibility to accommodate future data needs.

3. Prioritize Data Governance

  • Implement data policies to maintain security, quality, and compliance.
  • Define roles and responsibilities for data stewardship.
  • Create a single source of truth to avoid duplication and errors.

4. Embrace Parallel Development

  • Top-Down: Start designing wireframes for reports and dashboards while defining the key metrics and KPIs.
  • Bottom-Up: Simultaneously ingest and clean data, applying transformations to prepare it for analysis.
  • Use agile methodologies to iterate and refine both streams in sync.

5. Leverage Automation

  • Automate data pipelines for faster and error-free ingestion and transformation.
  • Use tools like ETL frameworks, metadata management platforms, and workflow orchestrators.

6. Foster Collaboration

  • Establish a culture of collaboration between business users, analysts, and engineers.
  • Encourage open communication to resolve misalignments early in the development cycle.

7. Test Early and Often

  • Validate data accuracy, completeness, and consistency before consumption.
  • Conduct user acceptance testing (UAT) to ensure the final reports meet business expectations.

8. Monitor and Optimize

  • After deployment, monitor the performance of your data estate.
  • Optimize processes for faster querying, better visualization, and improved user experience.

Most Importantly – do not forget that the true driving force behind technological progress lies not just in innovation but in the people who bring it to life. Investing in the right individuals and cultivating a strong, capable team is paramount. A team of skilled, passionate, and collaborative professionals forms the backbone of any successful venture, ensuring that ideas are transformed into impactful solutions. By fostering an environment where talent can thrive – through mentorship, continuous learning, and shared vision – organisations empower their teams to tackle complex challenges with confidence and creativity. After all, even the most groundbreaking technologies are only as powerful as the minds and hands that create and refine them.

Conclusion: Turning Vision into Reality

The Storms River Bridge stands as a symbol of human achievement, blending design foresight with engineering excellence. It teaches us that innovation requires foresight, collaboration, and meticulous execution. Similarly, building a successful data estate solution is not just about connecting systems or transforming data – it’s about creating a seamless convergence where insights meet business needs. By adopting a Top-Down and Bottom-Up approach, teams can navigate the complexities of data projects, aligning technical execution with business needs.

When the two streams meet – when your transformed data delivers perfectly to your reporting requirements – you’ll experience your own epiphany moment of euphoria. It’s a testament to the power of collaboration, innovation, and relentless dedication to excellence.

In both engineering and technology, the most inspiring achievements stem from the ability to transform vision into reality. The story of the Paul Sauer Bridge teaches us that innovation requires foresight, collaboration, and meticulous execution. Similarly, building a successful data estate solution is not just about connecting systems or transforming data, it’s about creating a seamless convergence where insights meet business needs.

The journey isn’t always smooth. Challenges like incomplete data, shifting requirements, or unforeseen obstacles can test our resilience. However, these moments are an opportunity to grow, recalibrate, and innovate further. By adopting structured practices, fostering collaboration, and investing in the right people, organizations can navigate these challenges effectively.

Ultimately, the epiphany moment in data estate development is not just about achieving alignment, it’s about the collective people effort, learning, and perseverance that make it possible. With a clear vision, a strong foundation, and a committed team, you can create solutions that drive success and innovation, ensuring that every challenge becomes a stepping stone toward greater triumphs.

The Value of Time: A Precious, Irreplaceable Asset

In our fast-paced world, the concept of time often feels like a paradox. We yearn for more of it, yet let it slip through our fingers without much thought. Unlike money, possessions, or other tangible assets, time is finite, irreplaceable, and impartial. No amount of wealth can buy back a second, and no power can grant you more than 24 hours in a day. Understanding the value of time is essential for leading a fulfilling, purposeful life.

Time: The Universal Equalizer

Time doesn’t discriminate. Whether you are a billionaire or a student just starting out, you are gifted the same 86,400 seconds every day. What differentiates individuals isn’t the amount of time they have but how they choose to spend it. The decisions we make about how to invest our time define our successes, our relationships, and ultimately, the legacy we leave behind.

Why Time Is More Valuable Than Money

Time and money often feel interchangeable, but they aren’t. You can always earn more money, but you can never create more time. When we spend time, we are making a trade-off that cannot be undone. That’s why wasting time is often more costly than wasting money.

Investing time wisely doesn’t just apply to work or productivity—it extends to nurturing relationships, personal growth, and self-care. The way you allocate your time reflects your priorities and values.

Time Management: A Skill, Not an Accident

Many people feel overwhelmed by the demands on their time, but mastering time management can change everything. Here are some strategies to get the most out of your days:

  1. Set Clear Priorities: Not all tasks are created equal. Use tools like the Eisenhower Matrix or Pareto Principle (80/20 rule) to focus on what truly matters.
  2. Learn to Say No: Time is precious, and overcommitting is a common trap. Politely declining tasks or engagements that don’t align with your goals can free up hours.
  3. Minimize Distractions: Modern technology, while convenient, is a double-edged sword. Be mindful of how much time you spend on social media, emails, or other non-essential activities.
  4. Schedule Downtime: Rest is as crucial as work. Scheduling time for relaxation and hobbies can improve focus and reduce burnout.
  5. Reflect and Adapt: Regularly review how you’ve spent your time and make adjustments. Reflection helps you identify patterns and areas for improvement.

The Hidden Costs of Wasted Time

Every moment spent procrastinating or engaging in unproductive activities carries an opportunity cost. Consider this: an hour spent mindlessly scrolling on your phone could have been used to learn a new skill, bond with a loved one, or work on a passion project. While it’s important to allow for relaxation, being intentional about leisure time is key.

Moreover, the cumulative effect of wasted time can lead to regret. People nearing the end of their lives often reflect not on the money they made but on the time they failed to spend on meaningful pursuits.

Time as a Measure of Life’s Richness

Ultimately, the value of time is intertwined with the quality of life. The happiest people often aren’t the ones with the most money or possessions—they are the ones who feel they’ve spent their time wisely. They’ve invested in relationships, pursued passions, and savored moments of joy and gratitude.

Final Thoughts: Make Every Second Count

Life’s brevity is its beauty. When you recognize the value of time, you start to make decisions with greater care and intention. You understand that every second, minute, and hour is an opportunity to grow, connect, and contribute.

So, ask yourself: How are you spending your most valuable resource? Whether it’s dedicating time to loved ones, pursuing your dreams, or simply being present in the moment, every choice you make shapes your life.

Time is a gift – treat it as such!

When Longevity Becomes a Liability: The Innovation Challenge of Long-Tenured Staff

Why Long-Tenure Staff May Hinder Innovation in Business

in the digital era, businesses are under constant pressure to innovate, adapt, and stay ahead of the competition. Technology is no longer just a supporting function; it is the backbone of modern business operations. Consequently, the IT department plays a pivotal role in driving innovation. However, many organisations are beginning to realise that long-tenure IT staff—while valuable in many ways—can sometimes act as a barrier to the innovation required for growth and success.

Here, we’ll explore why this phenomenon occurs and how businesses can balance institutional knowledge with fresh perspectives to foster innovation.

The Benefits of Long-Tenure IT Staff

Before diving into the challenges, it’s important to recognise the advantages long-tenured IT staff bring:

  1. Deep Institutional Knowledge: Long-tenured employees are often well-versed in a company’s systems, processes, and history. They understand the intricacies of legacy systems, organisational workflows, and the cultural nuances that drive decision-making.
  2. Reliability and Stability: Experienced IT staff often become the go-to experts for troubleshooting and maintaining the systems that keep businesses running smoothly.
  3. Strong Relationships: Over time, long-term employees build trust and rapport with other departments, vendors, and stakeholders.

While these qualities are beneficial for operational continuity, they can inadvertently create barriers to innovation.

The Innovation Problem with Long-Tenured IT Staff

  1. Comfort with the Status Quo Long-tenured IT professionals often grow comfortable with existing systems and processes. This familiarity can breed complacency or resistance to change. Phrases like “We’ve always done it this way” become a common refrain, stifling creative problem-solving and the adoption of cutting-edge solutions.
  2. Over-Reliance on Legacy Systems IT staff who have been with an organisation for a long time may have invested significant effort in developing or maintaining legacy systems. They may resist initiatives that threaten to replace or overhaul these systems, even when such changes are critical for innovation. This attachment can lead to technical debt and inhibit digital transformation.
  3. Skill Stagnation Technology evolves rapidly, and IT professionals must continually learn and adapt. However, long-tenured staff may prioritise maintaining existing systems over acquiring new skills, leaving the organisation at a disadvantage when adopting emerging technologies such as artificial intelligence, blockchain, or advanced data analytics.
  4. Criticism of Change to Protect Knowledge Long-tenured staff often perceive change as a threat to their hold on knowledge and influence within the organisation. New systems, tools, or processes might reduce the reliance on their expertise, potentially diminishing their perceived value. As a result, they may criticise or sabotage new initiatives to maintain their authority, hindering the adoption of innovations that could benefit the business.
  5. Conflicts with Other Staff and Held Grudges Over time, long-tenured employees may develop personal or professional conflicts with colleagues. These grudges can create tension and impede collaboration. For instance, they might resist new ideas proposed by newer staff, not because the ideas lack merit, but due to unresolved interpersonal issues. Such behaviour fosters a toxic environment that stifles innovation and discourages cross-functional teamwork.
  6. Groupthink and Insular Thinking Long-term employees often form tight-knit teams that share similar perspectives. While this cohesion can be beneficial, it can also lead to groupthink, where alternative ideas and outside-the-box thinking are dismissed. This insularity can prevent the organisation from exploring innovative approaches.
  7. Lack of Fresh Perspectives Innovation often comes from diverse perspectives and new ways of thinking. Long-tenured IT staff, steeped in a company’s established practices, may lack the external viewpoints needed to challenge norms and drive disruptive innovation.

Balancing Institutional Knowledge with Innovation

To foster a culture of innovation without losing the value of long-tenured staff, organisations should adopt a balanced approach:

  1. Encourage Lifelong Learning Provide long-tenured staff with access to training, certifications, and opportunities to learn emerging technologies. Encouraging continuous education can help them stay relevant and open to change.
  2. Infuse New Talent Actively recruit IT professionals with diverse experiences and fresh perspectives. These new hires can bring innovative ideas and challenge entrenched ways of thinking.
  3. Promote Cross-Functional Collaboration Innovation often arises from collaboration across departments. Encourage IT teams to work closely with other areas of the business, such as marketing, product development, and customer experience, to identify and implement creative solutions.
  4. Reward Risk-Taking and Experimentation Create a culture that rewards experimentation and tolerates failure. This will motivate both new and long-tenured employees to propose bold ideas and explore innovative technologies.
  5. Address Interpersonal Conflicts Organisations should prioritise conflict resolution strategies to address grudges or interpersonal issues. This could involve mediation, open discussions, or team-building exercises to rebuild trust and foster collaboration.
  6. Implement Reverse Mentorship Programmes Pair long-tenured staff with newer employees or younger professionals who can share fresh perspectives, tech trends, and innovative approaches. This two-way exchange benefits both parties and enhances the organisation’s overall agility.
  7. Embrace Agile Practices Adopting agile methodologies can help break down silos and encourage iterative innovation. This can be especially helpful in pushing long-tenured staff to embrace change and adapt to dynamic business needs.

Conclusion

While long-tenured IT staff are valuable for their institutional knowledge and operational stability, their comfort with the status quo, resistance to change, and interpersonal conflicts can inadvertently stifle innovation. Businesses must recognise these challenges and proactively address them by fostering a culture that balances experience with fresh perspectives. Encouraging lifelong learning, resolving conflicts, and embracing diverse viewpoints are essential steps to maintaining a forward-thinking IT team.

Ultimately, innovation isn’t just about technology—it’s about mindset. By addressing these barriers, organisations can empower their IT departments to become true catalysts for transformation, driving growth and competitiveness in today’s rapidly evolving landscape.

Handling Underqualified or Inexperienced Team Members in Leadership Positions

One of the most challenging dynamics in a software development project is when underqualified, underskilled, or inexperienced individuals are placed in positions of leadership. This can result in poor decision-making, lack of direction, and demotivated team members. It’s crucial to address this issue tactfully to protect the project’s success and maintain a collaborative environment.

The Challenges of Inexperienced Leadership

When unqualified leaders are part of the equation, several challenges may arise:

  • Poor Decision-Making: Inadequate technical or managerial knowledge can lead to unrealistic timelines, poor resource allocation, or misguided priorities.
  • Micromanagement or Overreach: Lacking confidence in their own skills, inexperienced leaders may micromanage, creating friction within the team.
  • Failure to Empower the Team: Leadership requires enabling others to excel, but an inexperienced leader may stifle creativity and productivity.
  • Erosion of Trust: If the team perceives the leader as incapable, respect and trust diminish, further undermining the leader’s authority.

Strategies for Navigating This Dynamic

  1. Focus on Collaboration, Not Authority Approach the situation with empathy and focus on collaboration rather than challenging their authority directly. Demonstrate your willingness to work together for the project’s benefit, which can alleviate tension and create a sense of partnership.
    • Example: If they make a questionable decision, frame your input as a suggestion: “I see where you’re coming from, but have you considered [alternative]?”
  2. Provide Constructive Feedback If the leader’s decisions or actions are harming the project, it’s essential to provide feedback. Focus on behaviors and outcomes rather than personal traits. Use examples to illustrate your points.
    • Example: “In our last sprint, we underestimated the time required for testing. I think we could avoid this next time by involving the QA team earlier in planning.”
  3. Support Their Growth Inexperienced leaders often struggle because they lack the necessary tools or mentorship. Offer your support:
    • Share relevant resources, like documentation or articles.
    • Suggest training or professional development opportunities.
    • Offer to mentor them in specific areas where you have expertise.
    By positioning yourself as a partner rather than a critic, you foster goodwill and mutual respect.
  4. Leverage Collective Expertise Encourage a team-driven approach to decision-making. This reduces the pressure on the leader and ensures better outcomes for the project.
    • Example: Use retrospectives, brainstorming sessions, or collaborative planning tools to democratize the decision-making process.
  5. Escalate Through the Proper Channels If the leader’s inexperience is causing significant harm to the project, escalate the issue to the appropriate stakeholders:
    • Present documented examples of the impact (missed deadlines, low morale, etc.).
    • Focus on solutions rather than blaming the individual.
    • Suggest implementing a mentoring system, co-leadership, or involving senior team members in decision-making.

Strengthening Leadership in the Organization

To prevent unqualified leaders from being placed in critical roles, organizations should:

  • Vet Leadership Roles Thoroughly: Implement more rigorous evaluation processes for leadership appointments, focusing on both technical and soft skills.
  • Foster a Mentorship Culture: Pair new leaders with experienced mentors to guide them through their responsibilities.
  • Invest in Leadership Training: Provide resources, courses, and workshops to help team members develop the skills necessary for leadership.
  • Encourage Honest Feedback: Create an environment where team members can provide feedback about leadership without fear of repercussions.

When the System Fails

If all efforts to address the issue fail and the unqualified leader remains in their role, you may need to:

  • Adapt Your Role: Focus on how you can contribute effectively despite the challenges.
  • Protect Team Morale: Foster camaraderie and collaboration within the team to minimize the impact of weak leadership.
  • Evaluate Long-Term Options: If poor leadership is a systemic issue within the organization, consider whether the environment aligns with your professional goals.

Conclusion

An inexperienced leader doesn’t have to doom a project. By taking proactive steps to support their growth, providing constructive feedback, and fostering team collaboration, you can mitigate the challenges posed by underqualified leadership. While addressing this issue requires tact and patience, it’s an opportunity to model the kind of leadership that inspires respect, drives success, and builds stronger teams for the future.

Attracting and Retaining Top Tech Talent

Day 10 of Renier Botha’s 10-Day Blog Series on Navigating the Future: The Evolving Role of the CTO

Attracting and retaining top tech talent is crucial for any organization’s success and in a rapid evolveing technology landscape, this continuous to be a ongoing concern. The competition for skilled professionals is fierce, and companies must implement strategic measures to build and maintain a strong, innovative team. This blog post provides advice and actionable insights for Chief Technology Officers (CTOs) on talent acquisition, development, and retention, featuring quotes from industry leaders and real-world examples.

The Importance of Attracting and Retaining Tech Talent

Top tech talent drives innovation, enhances productivity, and helps organizations stay competitive. However, the demand for skilled professionals often outstrips supply, making it challenging to attract and retain the best candidates.

Quote: “Attracting and retaining top talent is one of the most important tasks for any leader. The team you build is the company you build.” – Marc Benioff, CEO of Salesforce

Strategies for Attracting Top Tech Talent

1. Build a Strong Employer Brand

A strong employer brand attracts top talent by showcasing the company’s values, culture, and opportunities for growth. Highlight what makes your organization unique and why it is an excellent place for tech professionals to work.

Example: Google is renowned for its strong employer brand. The company’s innovative culture, commitment to employee well-being, and opportunities for career development make it a top choice for tech talent.

Actionable Advice for CTOs:

  • Promote Company Culture: Use social media, blogs, and employee testimonials to showcase your company’s culture and values.
  • Highlight Career Development: Emphasize opportunities for career growth, professional development, and continuous learning.
  • Engage with the Tech Community: Participate in industry events, hackathons, and conferences to build your brand and connect with potential candidates.

2. Offer Competitive Compensation and Benefits

Competitive compensation and benefits packages are essential for attracting top talent. In addition to salary, consider offering bonuses, stock options, flexible work arrangements, and comprehensive benefits.

Example: Netflix offers competitive salaries, unlimited vacation days, and flexible work hours. These benefits make the company an attractive employer for tech professionals.

Actionable Advice for CTOs:

  • Conduct Market Research: Regularly benchmark your compensation and benefits packages against industry standards.
  • Offer Flexibility: Provide options for remote work, flexible hours, and work-life balance initiatives.
  • Tailor Benefits: Customize benefits packages to meet the needs and preferences of your tech employees.

3. Foster an Inclusive and Diverse Workplace

Diversity and inclusion are critical for fostering innovation and attracting a broader pool of talent. Create a workplace environment where all employees feel valued, respected, and supported.

Example: Microsoft has made significant strides in promoting diversity and inclusion. The company’s initiatives include diversity hiring programs, employee resource groups, and unconscious bias training.

Actionable Advice for CTOs:

  • Implement Inclusive Hiring Practices: Use diverse hiring panels, blind resume reviews, and inclusive job descriptions to attract diverse candidates.
  • Support Employee Resource Groups: Encourage the formation of employee resource groups to support underrepresented communities.
  • Provide Training: Offer training on diversity, equity, and inclusion to all employees and leaders.

4. Leverage Technology in Recruitment

Utilize technology to streamline recruitment processes and reach a wider audience. Applicant tracking systems (ATS), AI-powered recruiting tools, and social media platforms can help identify and engage with top talent.

Example: LinkedIn uses AI and data analytics to match candidates with job opportunities, helping companies find the best talent efficiently.

Actionable Advice for CTOs:

  • Invest in Recruitment Technology: Implement ATS and AI-powered tools to automate and enhance recruitment processes.
  • Optimize Social Media: Use platforms like LinkedIn, GitHub, and Stack Overflow to connect with potential candidates.
  • Analyze Recruitment Data: Use data analytics to track recruitment metrics and identify areas for improvement.

Strategies for Developing and Retaining Top Tech Talent

1. Provide Continuous Learning and Development

Investing in continuous learning and development keeps employees engaged and up-to-date with the latest technologies and industry trends. Offer training programs, workshops, and opportunities for professional growth.

Example: IBM’s “Think Academy” provides employees with access to a wide range of online courses, certifications, and learning resources, ensuring they stay current with industry advancements.

Actionable Advice for CTOs:

  • Create Learning Paths: Develop personalized learning paths for employees based on their roles and career goals.
  • Offer Diverse Training Options: Provide access to online courses, certifications, conferences, and in-house training programs.
  • Encourage Knowledge Sharing: Foster a culture of knowledge sharing through mentorship programs, lunch-and-learn sessions, and internal tech talks.

2. Foster a Collaborative and Innovative Culture

Create an environment that encourages collaboration, creativity, and innovation. Empower employees to experiment, take risks, and contribute to meaningful projects.

Example: Atlassian promotes a culture of innovation through its “ShipIt Days,” where employees have 24 hours to work on any project they choose. This initiative fosters creativity and drives new ideas.

Actionable Advice for CTOs:

  • Encourage Cross-Functional Teams: Form cross-functional teams to work on projects, promoting diverse perspectives and collaboration.
  • Support Innovation: Allocate time and resources for employees to work on innovative projects and ideas.
  • Recognize Contributions: Acknowledge and reward employees’ contributions to innovation and collaboration.

3. Implement Career Development Programs

Provide clear career development pathways and opportunities for advancement. Regularly discuss career goals with employees and help them achieve their aspirations within the organization.

Example: Salesforce offers a robust career development program, including leadership training, mentorship opportunities, and personalized career planning.

Actionable Advice for CTOs:

  • Conduct Regular Career Discussions: Schedule regular one-on-one meetings to discuss employees’ career goals and development plans.
  • Offer Mentorship Programs: Pair employees with mentors to guide their career growth and provide valuable insights.
  • Promote Internal Mobility: Encourage employees to explore different roles and departments within the organization.

4. Prioritize Employee Well-being

Support employee well-being by offering programs and resources that address physical, mental, and emotional health. A healthy and happy workforce is more productive and engaged.

Example: Adobe prioritizes employee well-being through its “Life@Adobe” program, which includes wellness initiatives, mental health resources, and flexible work options.

Actionable Advice for CTOs:

  • Offer Wellness Programs: Provide access to wellness programs, fitness classes, and mental health resources.
  • Encourage Work-Life Balance: Promote work-life balance through flexible work arrangements and time-off policies.
  • Create a Supportive Environment: Foster a supportive work environment where employees feel comfortable discussing their well-being needs.

Real-World Examples of Successful Talent Strategies

Example 1: Google

Google’s commitment to creating a positive work environment has made it a magnet for top tech talent. The company’s innovative culture, competitive compensation, and focus on employee well-being have resulted in high employee satisfaction and retention rates.

Example 2: Amazon

Amazon invests heavily in employee development through its “Career Choice” program, which pre-pays 95% of tuition for courses in in-demand fields. This investment in continuous learning helps retain top talent and ensures employees’ skills stay relevant.

Example 3: LinkedIn

LinkedIn promotes a collaborative and inclusive culture through its “InDay” program, where employees can work on projects outside their regular responsibilities. This initiative fosters creativity and allows employees to pursue their passions, contributing to high engagement and retention.

Conclusion

Attracting and retaining top tech talent is critical for driving innovation and maintaining a competitive edge. By building a strong employer brand, offering competitive compensation and benefits, fostering an inclusive and collaborative culture, leveraging technology in recruitment, and prioritizing employee development and well-being, organizations can build a strong, innovative team.

For CTOs, the journey to attracting and retaining top tech talent involves strategic planning, continuous investment in people, and a commitment to creating a supportive and dynamic work environment. Real-world examples from leading companies like Google, Amazon, and LinkedIn demonstrate the effectiveness of these strategies.

Read more blog post on People here : https://renierbotha.com/tag/people/

Stay tuned as we continue to explore critical topics in our 10-day blog series, “Navigating the Future: A 10-Day Blog Series on the Evolving Role of the CTO” by Renier Botha. Visit www.renierbotha.com for more insights and expert advice.

Essential AI Skills for Professionals in Every Sector

The demand for AI skills is no longer confined to the tech industry. From finance to healthcare, retail to manufacturing, artificial intelligence is reshaping how businesses operate and compete. As AI becomes increasingly integrated into various aspects of business processes, having AI skills is becoming a core requirement for professionals across all sectors.

Why AI Skills Are Essential

  • Automation and Efficiency: AI technologies are driving automation in routine and complex tasks, improving efficiency and accuracy. Employees who understand how to leverage AI tools can significantly enhance productivity, streamline operations, and reduce errors.
  • Data-Driven Decision Making: Businesses today collect massive amounts of data. AI helps in analysing this data to derive actionable insights. Professionals equipped with AI skills can interpret these insights to make informed decisions that drive business growth and innovation.
  • Competitive Edge: Incorporating AI into business strategies provides a competitive advantage. Companies that can develop and implement AI solutions can differentiate themselves in the market. Employees with AI expertise are therefore crucial for maintaining and advancing this edge.

Key Technical AI Skills in Demand

  1. Machine Learning (ML): Understanding machine learning algorithms and their applications is vital. Professionals should be able to develop, train, and deploy ML models to solve business problems.
  2. Data Science: Skills in data collection, cleaning, and analysis are fundamental. Knowledge of programming languages like Python and R, along with experience in data visualization tools, is highly sought after.
  3. Natural Language Processing (NLP): NLP skills are essential for working with text data and developing applications like chatbots, sentiment analysis, and language translation.
  4. AI Ethics and Governance: As AI usage grows, so does the importance of ethical considerations. Professionals need to be aware of the ethical implications of AI, including issues of bias, transparency, and accountability.
  5. AI Integration: Understanding how to integrate AI solutions into existing systems and workflows is crucial. This includes skills in APIs, cloud computing, and software development.

How to Acquire AI Skills

  • Online Courses and Certifications: There are numerous online platforms offering courses in AI and ML, such as Coursera, edX, Udemy and Udacity. Earning certifications from these platforms can bolster your resume and provide foundational knowledge.
  • Hands-On Projects: Practical experience is invaluable. Working on real-world projects, participating in hackathons, or contributing to open-source AI projects can provide practical insights and experience.
  • Advanced Degrees: Pursuing a degree in data science, computer science, or related fields can provide a deeper understanding of AI technologies and methodologies.
  • Company Training Programs: Many organisations offer in-house training programs to upskill their employees in AI. Taking advantage of these opportunities can help you stay current with industry trends and technologies.

AI Skills for Business Employees: Enhancing Efficiency and Boosting Productivity

As AI permeates every aspect of business operations, employees who are not directly involved in technical roles also need to acquire certain AI skills. These skills empower them to utilise AI tools effectively in their daily tasks, thereby enhancing efficiency and boosting productivity. Here are some key AI skills that are particularly beneficial for business employees:

Essential AI Skills for Business Employees

  1. Understanding AI Tools and Platforms: Business employees should become familiar with various AI tools and platforms that can automate routine tasks, such as customer relationship management (CRM) systems with AI capabilities, project management tools, and virtual assistants. Knowledge of how to use these tools effectively can streamline workflows and reduce the time spent on repetitive tasks.
  2. Data Literacy: Data literacy involves understanding how to interpret and use data effectively. Employees should be able to work with data, understand its sources, assess its quality, and derive insights using AI-powered analytics tools. This skill is crucial for making data-driven decisions and identifying trends and patterns that can inform business strategies.
  3. Basic Programming Knowledge: While not every business employee needs to be a coding expert, having a basic understanding of programming languages like Python or R can be beneficial. This knowledge enables employees to perform simple data manipulations, automate tasks, and customize AI tools to better fit their specific needs.
  4. Data Visualization: Being able to visualize data effectively helps in presenting complex information in an easily understandable format. Familiarity with AI-powered data visualization tools, such as Tableau or Power BI, can help employees create impactful reports and presentations that drive better decision-making.
  5. Process Automation: Robotic Process Automation (RPA) tools allow employees to automate repetitive and mundane tasks, freeing up time for more strategic activities. Understanding how to implement and manage RPA solutions can lead to significant productivity gains.
  6. Natural Language Processing (NLP) for Communication: NLP tools can enhance communication and customer service through applications like chatbots and automated response systems. Employees should understand how to use these tools to improve customer interactions and support services efficiently.
  7. AI-Enhanced Marketing Tools: In marketing, AI tools can optimize campaigns, analyze consumer behavior, and personalize customer experiences. Employees in marketing roles should be adept at using these tools to increase the effectiveness of their campaigns and achieve better ROI.
  8. Ethical AI Usage: Understanding the ethical implications of AI is important for ensuring that AI applications are used responsibly. Business employees should be aware of issues like data privacy, algorithmic bias, and transparency to ensure their use of AI aligns with ethical standards and regulations.

Practical Applications in Daily Work

  • Customer Service: AI chatbots and virtual assistants can handle routine customer inquiries, providing quick and efficient service while freeing up human agents to tackle more complex issues.
  • Sales Forecasting: AI-powered analytics tools can predict sales trends and customer behaviors, helping sales teams to make more accurate forecasts and better allocate resources.
  • Marketing Automation: AI can automate email campaigns, social media posts, and content recommendations, ensuring timely and personalized communication with customers.
  • Financial Analysis: AI tools can analyze financial data to detect anomalies, forecast trends, and assist in budgeting and financial planning, enabling more informed financial decisions.
  • Human Resources: AI can streamline recruitment processes by screening resumes, scheduling interviews, and even conducting preliminary interviews through AI-powered chatbots.
  • Supply Chain Management: AI can optimize supply chain operations by predicting demand, managing inventory, and identifying potential disruptions before they impact the business.

Conclusion

As AI continues to transform industries, having AI skills is becoming essential for professionals across all sectors. The ability to understand, develop, and implement AI solutions is no longer a niche skill set but a core requirement. Investing in AI education and gaining hands-on experience will not only enhance your career prospects but also contribute to the growth and innovation of your organization. In a world where AI is increasingly prevalent, those who embrace and master these skills will lead the charge in the future of work.

Incorporating AI skills into the daily work of business employees not only enhances efficiency but also boosts overall productivity. By understanding and leveraging AI tools and platforms, business employees can automate mundane tasks, make data-driven decisions, and contribute more strategically to their organizations. As AI continues to evolve, staying abreast of these skills will be crucial for maintaining competitiveness and driving business success.

The Transformative Impact of AI in the Workplace

In just a few short years, the landscape of work as we know it has undergone a dramatic transformation, driven largely by the rapid evolution of artificial intelligence (AI). What once seemed like futuristic technology is now an integral part of our daily professional lives, reshaping industries, workflows, and job markets at an unprecedented pace. From enhancing productivity and creativity to redefining job roles and career paths, AI’s influence is profound and far-reaching. This post delves into the findings of the 2024 Work Trend Index, offering a comprehensive look at how AI is revolutionising the workplace and setting the stage for future innovations.

The 2024 Work Trend Index, released jointly by Microsoft and LinkedIn, provides an in-depth look at how AI is reshaping the workplace and the broader labor market. This comprehensive report, based on data from 31,000 individuals across 31 countries, offers valuable insights into the current state and future trajectory of AI in professional settings.

The Proliferation of AI in the Workplace

In the past year, generative AI has emerged as a transformative force, fundamentally changing how employees interact with technology. The relentless pace of work, accelerated by the pandemic, has driven employees to adopt AI tools on a significant scale. However, while leaders acknowledge AI’s critical role in maintaining competitiveness, many are still grappling with how to implement and measure its impact effectively.

Key Findings from the Work Trend Index

  1. Employee-Driven AI Adoption:
    • Widespread AI Usage: A significant 75% of knowledge workers are now integrating AI into their daily tasks.
    • Productivity Boosts: AI is helping employees save time, enhance creativity, and focus on essential work.
    • Leadership Challenges: Despite the widespread use of AI, many leaders find it difficult to quantify its productivity gains and feel unprepared to create a comprehensive AI strategy.
  2. AI’s Influence on the Job Market:
    • Talent Shortages: More than half of business leaders (55%) express concerns about filling open positions, especially in fields like cybersecurity, engineering, and creative design.
    • Career Shifts: With a high number of professionals considering career changes, AI skills are becoming increasingly crucial. LinkedIn data reveals a significant rise in professionals adding AI competencies to their profiles.
    • Training Disparities: While leaders prefer hiring candidates with AI expertise, only 39% of employees have received formal AI training from their employers, prompting many to upskill independently.
  3. Emergence of AI Power Users:
    • Workflow Optimisation: Power users of AI have restructured their workdays, saving significant time and improving job satisfaction.
    • Supportive Work Environments: These users often work in companies where leadership actively promotes AI usage and provides tailored training.

Enhancing AI Utilisation with Copilot for Microsoft 365

To address the challenges of effectively utilising AI, Microsoft has introduced a suite of new features in Copilot for Microsoft 365. These innovations are meticulously designed to simplify AI interactions, making them more intuitive and significantly enhancing overall productivity. Here’s a closer look at the key features:

  • Prompt Auto-Completion: One of the standout features of Copilot for Microsoft 365 is the Prompt Auto-Completion tool. This functionality aims to streamline the process of interacting with AI by offering intelligent suggestions to complete user prompts. Here’s how it works:
    • Contextual Suggestions: When users begin typing a prompt, Copilot leverages contextual understanding to offer relevant completions. This helps in formulating more precise queries or commands, saving users time and effort.
    • Enhanced Creativity: By providing detailed and nuanced suggestions, Prompt Auto-Completion helps users explore new ways to leverage AI, sparking creativity and innovation in task execution.
    • Efficiency Boost: This feature reduces the cognitive load on users, allowing them to focus on critical aspects of their work while Copilot handles the intricacies of prompt formulation.
  • Rewrite Feature: The Rewrite Feature is another powerful tool within Copilot for Microsoft 365, designed to elevate the quality of AI interactions:
    • Transformation of Basic Prompts: Users can input basic, rudimentary prompts, and the Rewrite Feature will enhance them into rich, detailed commands. This ensures that users can maximize the capabilities of AI without needing to craft complex prompts themselves.
    • User Empowerment: This feature empowers all users, regardless of their technical proficiency, to harness the full potential of AI. It acts as a bridge, turning simple ideas into fully realised AI-driven solutions.
    • Consistency and Accuracy: By refining prompts, the Rewrite Feature helps in achieving more accurate and consistent results from AI, leading to better decision-making and outcomes.
  • Catch Up Interface: The Catch Up Interface is an innovative chat-based feature designed to keep users informed and prepared, enhancing their ability to manage tasks effectively:
    • Personalised Insights: This interface provides personalized insights based on the user’s recent activities and interactions. It surfaces relevant information, such as project updates, deadlines, and upcoming meetings, tailored to the individual’s workflow.
    • Responsive Recommendations: Catch Up Interface offers proactive recommendations, like preparing for meetings by providing detailed notes or suggesting resources. These recommendations are dynamically generated, helping users stay ahead of their schedule.
  • Streamlined Communication: By consolidating essential information into an easy-to-navigate chat format, this feature ensures that users have quick access to what they need, reducing the time spent searching for information and improving overall efficiency.
  • Seamless Integration and User Experience: These features within Copilot for Microsoft 365 are designed to work seamlessly together, providing a cohesive and intuitive user experience. The integration of these tools into daily workflows means that users can interact with AI in a more natural and productive manner. The aim is to not only simplify AI utilisation but also to enhance the overall quality of work by leveraging AI’s full potential.

The introduction of these advanced features in Copilot for Microsoft 365 marks a significant step forward in AI utilisation within the workplace. By simplifying interactions, enhancing prompt formulation, and providing personalised insights, Microsoft is making it easier for employees to integrate AI into their daily tasks. These innovations are set to transform the way we work, driving productivity and fostering a more creative and efficient work environment. As AI continues to evolve, tools like Copilot for Microsoft 365 will be crucial in helping businesses and employees stay competitive and ahead of the curve.

The Introduction of AI-Enabled PCs

Building on the momentum of AI integration, Microsoft has launched the CoPilot+ PC, marking a significant advancement in personal computing. This AI-enabled PC, powered by state-of-the-art processor technology, is designed to maximise AI capabilities, offering several key benefits:

  • Enhanced Performance: The new processors significantly boost computing power, enabling faster data processing and more efficient multitasking. This ensures that AI applications run smoothly, enhancing overall user experience.
  • Seamless AI Integration: CoPilot+ PCs are optimised to work seamlessly with AI tools like Microsoft 365’s Copilot, providing users with intuitive and responsive AI interactions that streamline workflows and boost productivity.
  • Improved Multitasking: With advanced hardware designed to handle multiple AI-driven tasks simultaneously, users can manage their workload more effectively, reducing downtime and increasing efficiency.
  • User-Friendly Experience: These PCs are designed to be user-friendly, making it easier for individuals to harness AI technology without needing extensive technical knowledge.

The launch of the CoPilot+ PC represents a significant leap forward in how hardware and AI can combine to enhance productivity and efficiency in the workplace. This innovation underscores the critical role that advanced technology will continue to play in driving the future of work.

Conclusion

The 2024 Work Trend Index underscores the transformative potential of AI in the workplace. As AI continues to evolve, both employees and leaders must adapt, upskill, and embrace new technologies to stay ahead. The introduction of AI-enabled PCs like the CoPilot+ marks an exciting development in this journey, promising to further revolutionize how we work. For a deeper exploration of these insights, the full Work Trend Index report is available on WorkLab, alongside extensive resources on AI and the labor market provided by LinkedIn.

The Dynamics of Managing IT Staff: Non-Technical Business Leaders vs. Business-Savvy Technical Leaders

Introduction

In today’s technology driven business environment, the interplay between technical and non-technical roles is crucial for the success of many companies, particularly in industries heavily reliant on IT. As companies increasingly depend on technology, the question arises: Should IT staff be managed by non-technical people, or is it more effective to have IT professionals who possess strong business acumen?

The question of whether non-technical people should manage IT staff is a significant one, as the answer can impact the efficiency and harmony of operations within an organisation. This blog post delves into the perspectives of both IT staff and business staff to explore the feasibility and implications of such managerial structures.

Understanding the Roles

IT Staff: Typically includes roles such as software developers, data and analytics professionals, system administrators, network engineers, and technical support specialists. These individuals are experts in their fields, possessing deep technical knowledge and skills.

Business Staff (Non-Technical Managers): Includes roles like cleint account managers, project managers, team leaders, sales, marketing and human resources and other managerial positions that may not require detailed technical expertise but focus on project delivery, client interaction, and meeting business objectives.

Undeniably, the relationship between technical and non-technical roles is pivotal but there are different perspectives on who is best suited to manage technical staff which introduces specific challenges but also benefits and advantages to the business as a whole.

Perspectives on Non-Technical Management of IT Staff

IT Staff’s Point of View

Challenges:

  • Miscommunication: Technical concepts and projects often involve a language of their own. Non-technical managers may lack the vocabulary and understanding needed to effectively communicate requirements or constraints to their IT teams.
  • Mismatched Expectations: Without a strong grasp of technical challenges and what is realistically achievable, non-technical managers might set unrealistic deadlines or fail to allocate sufficient resources, leading to stress and burnout among IT staff.
  • Inadequate Advocacy: IT staff might feel that non-technical managers are less capable of advocating for the team’s needs, such as the importance of technical debt reduction, to higher management or stakeholders.

Benefits:

  • Broader Perspective: Non-technical managers might bring a fresh perspective that focuses more on the business or customer impact rather than just the technical side.
  • Enhanced Focus on Professional Development: Managers with a non-technical background might prioritize soft skills and professional growth, helping IT staff develop in areas like communication and leadership.

Business Staff’s Point of View

Advantages:

  • Focus on Business Objectives: Non-technical managers are often more attuned to the company’s business strategies and can steer IT projects to align more closely with business goals.
  • Improved Interdepartmental Communication: Managers without deep technical expertise might be better at translating technical jargon into business language, which can help bridge gaps between different departments.

Challenges:

  • Dependency on Technical Leads: Non-technical managers often have to rely heavily on technical leads or senior IT staff to make key decisions, which can create bottlenecks or delay decision-making.
  • Potential Underestimation of Technical Challenges: There’s a risk of underestimating the complexity or time requirement for IT projects, which can lead to unrealistic expectations from stakeholders.

Best Practices for Non-Technical Management of IT Teams

  • Education and Learning: Non-technical managers should commit to learning basic IT concepts and the specific technologies their team works with to improve communication and understanding.
  • Hiring and Leveraging Technical Leads: Including skilled technical leads who can act as a bridge between the IT team and the non-technical manager can mitigate many challenges.
  • Regular Feedback and Communication: Establishing strong lines of communication through regular one-on-ones and team meetings can help address issues before they escalate.
  • Respecting Expertise: Non-technical managers should respect and trust the technical assessments provided by their team, especially on the feasibility and time frames of projects.

The Role of IT Professionals with Strong Business Acumen and Commercial Awareness

The evolving landscape of IT in business settings, has begun to emphasise the importance of IT professionals who not only possess technical expertise but also a strong understanding of business processes and commercial principles – technology professionals with financial intelligence and a strong commercial awareness. Such dual-capacity professionals can bridge the gap between technical solutions and business outcomes, effectively enhancing the strategic integration of IT into broader business goals.

Advantages of IT Staff with Business Skills

  • Enhanced Strategic Alignment: IT professionals with a business acumen can better understand and anticipate the needs of the business, leading to more aligned and proactive IT strategies. They are able to design and implement technology solutions that directly support business objectives, rather than just fulfilling technical requirements.
  • Improved Project Management: When IT staff grasp the broader business impact of their projects, they can manage priorities, resources, and timelines more effectively. This capability makes them excellent project managers who can oversee complex projects that require a balance of technical and business considerations.
  • Effective Communication with Stakeholders: Communication barriers often exist between technical teams and non-technical stakeholders. IT staff who are versed in business concepts can translate complex technical information into terms that are meaningful and impactful for business decision-makers, improving decision-making processes and project outcomes.
  • Better Risk Management: Understanding the business implications of technical decisions allows IT professionals to better assess and manage risks related to cybersecurity, data integrity, and system reliability in the context of business impact. This proactive risk management is crucial in protecting the company’s assets and reputation.
  • Leadership and Influence: IT professionals with strong business insights are often seen as leaders who can guide the direction of technology within the company. Their ability to align technology with business goals gives them a powerful voice in strategic decision-making processes.

Cultivating Business Acumen within IT Teams

Organizations can support IT staff in developing business acumen through cross-training, involvement in business operations, mentorship programs, and aligning performance metrics with business outcomes.

  • Training and Development: Encouraging IT staff to participate in cross-training programs or to pursue business-related education, such as MBA courses or workshops in business strategy and finance, can enhance their understanding of business dynamics.
  • Involvement in Business Operations: Involving IT staff in business meetings, strategy sessions, and decision-making processes (appart form being essential to be succesful in technology delivery alignment) can provide them with a deeper insight into the business, enhancing their ability to contribute effectively.
  • Mentorship Programs: Pairing IT professionals with business leaders within the organization as mentors can facilitate the transfer of business knowledge and strategic thinking skills.
  • Performance Metrics: Aligning performance metrics for IT staff with business outcomes, rather than just technical outputs, encourages them to focus on how their roles and projects impact the broader business objectives.

The Dynamics of Managing IT Staff: Non-Technical Managers vs. Tech-Savvy Business Leaders

In the intricate web of modern business operations, the relationship between technical and non-technical roles is crucial. This article explores both scenarios, highlighting the perspectives of IT and business staff, along with the advantages of having tech-savvy business leaders within IT.

Conclusion

Whether non-technical managers or IT staff with strong business acumen should lead IT teams depends largely on their ability to understand and integrate technical and business perspectives. Effective management in IT requires a balance of technical knowledge and business insight, and the right approach can differ based on the specific context of the organisation. By fostering understanding and communication between technical and non-technical realms, companies can harness the full potential of their IT capabilities to support business objectives.

IT professionals who develop business acumen and commercial awareness can significantly enhance the value they bring to their organisations. By understanding both the technical and business sides of the equation, they are uniquely positioned to drive innovations that are both technologically sound and commercially viable. This synergy not only improves the effectiveness of IT enablement but also elevates the strategic role of IT within the organisation.

A good book on the topic: What the numbers mean” by Renier Botha

As more and more companies become increasingly digitally driven, the trend is that smart companies are investing more in their digital strategies and the conversion of technology innovation into revenue earning products and services.

Leading businesses in this technology age, will be the technologist, the IT leaders of today is becoming the business leaders of the future.

This book provides a concise overview of the most important financial functions, statements, terms, practical application guidelines and performance measures.

You’ll learn the value that commercial awareness and financial intelligence bring to setting strategy, increasing productivity and efficiency and how it can support you in making more effective decisions.

The Conundrum of Speaking Up: When to Voice Concerns at Work

In any professional setting, the dilemma of when to speak up and when to remain silent is a common yet challenging predicament. This issue becomes even more complex when witnessing unethical behaviour or wrongdoing, especially if it involves executives or senior management. Navigating this conundrum requires a careful balance of ethics, professional risk, and personal integrity.

Understanding the Stakes

Speaking up at work can be fraught with risks. There are potential repercussions, including retaliation, ostracism, or even job loss. Conversely, remaining silent can lead to moral distress, perpetuation of harmful practices, and missed opportunities for positive change. This ethical quandary is vividly encapsulated in the famous quote attributed to Edmund Burke: “The only thing necessary for the triumph of evil is for good men to do nothing.”

When to Speak Up

  • Clear Violations of Law or Policy: If you witness actions that are illegal or in clear violation of company policies, speaking up is crucial. Such situations not only harm the organisation but also potentially expose you and others to legal risks.
  • Direct Harm to Others: When behaviours or decisions directly endanger the well-being of employees, customers, or stakeholders, it’s imperative to raise your concerns. This includes discrimination, harassment, or safety violations.
  • Compromising Integrity: If an action compromises your personal or professional integrity, it’s often a signal that you need to voice your concerns. Your reputation and ethical standards should not be compromised for the sake of silence.
  • Cultural or Systemic Issues: If you observe patterns of behaviour or systemic issues that perpetuate a toxic culture or unethical practices, addressing these can lead to meaningful, long-term improvements.

How to Speak Up Effectively

  • Document the Issue: Before raising a concern, gather evidence and document the behaviour or incident meticulously. This provides a factual basis for your claims and protects you against potential backlash.
  • Choose the Right Channel: Identify the appropriate channel to voice your concerns. This could be a direct manager, HR department, or an anonymous whistleblowing hotline. Ensure that the chosen channel is known for addressing issues effectively and confidentially.
  • Be Constructive: Frame your concerns in a constructive manner. Focus on the impact of the behaviour on the team or organisation rather than personal criticisms. Suggest possible solutions or ways to address the issue.
  • Seek Allies: If possible, find colleagues who share your concerns. A collective voice can be more powerful and less risky than speaking up alone.

When to Remain Silent

  • Minor Issues or Personal Grievances: Not all workplace issues warrant escalation. Minor grievances or personal dislikes should be handled discreetly and professionally.
  • Unverified Information: Avoid acting on rumours or unverified information. Ensure that your concerns are based on solid evidence rather than hearsay.
  • Timing and Context: Sometimes, it’s prudent to wait for the right moment to speak up. If an immediate intervention isn’t critical, consider waiting for a more strategic time to address the issue.

Dealing with Executive Misconduct

When it comes to executive wrongdoing, the stakes are higher, but so is the potential impact of speaking up. Here are specific considerations:

  • Evaluate the Impact: Assess the potential impact of the executive’s behaviour on the organisation and stakeholders. Is it causing significant harm or ethical breaches?
  • Use Formal Channels: For executive misconduct, use formal channels such as the board of directors, external auditors, or regulatory bodies. These entities are better equipped to handle high-stakes concerns impartially.
  • Protect Yourself: Ensure that you protect your identity and position. Anonymity might be crucial when reporting high-level misconduct to prevent retaliation.

Conclusion

The decision to speak up or remain silent in the face of wrongdoing at work is never easy. It requires a careful assessment of the situation, potential risks, and the overall impact on the organisation and your professional integrity. By approaching this conundrum thoughtfully and strategically, you can make informed decisions that align with your ethical values and professional responsibilities. Remember, sometimes the silence of good individuals is the greatest enabler of harm, and finding the courage to speak up can be a powerful catalyst for positive change.

Also Read: The Importance of Adhering to Personal Norms and Values – in a Natural & Artificial world

Optimising Team Dynamics: The Dreamer, Doer, and Incrementalist Framework

With over 30 years of experience in managing diverse teams, I’ve learnt that one of the key components of successful leadership is a deep understanding of your workforce’s character. Recognising the unique strengths and preferences of each individual not only enhances job satisfaction and personal development but also significantly boosts the overall productivity and harmony within the team. The Dream, Doer, and Incrementalist framework provides an invaluable tool in this regard, offering insights into effectively harnessing diverse talents and fostering an environment where innovative ideas, efficient execution, and continuous improvement thrive together.

The Dream, Doer, and Incrementalist framework offers a perspective on team dynamics and personal strengths within a professional environment. By analysing the characteristics, strengths, challenges, and synergistic potential of each type, organisations can optimise collaboration and enhance outcomes. This article delves into each of these aspects, providing a comprehensive understanding of how these personality types interact and contribute to success.

The Dreamer

Characteristics: Dreamers are visionary thinkers. They excel at big-picture thinking and are often the source of innovative ideas and ambitious goals. They thrive on possibilities and what could be, often pushing boundaries and challenging the status quo.

Strengths: The primary strength of Dreamers lies in their ability to envision and articulate a compelling future. They are great at motivating others and are often seen as charismatic leaders. Their creativity is a catalyst for innovation and inspiration within teams.

Challenges: Dreamers can sometimes struggle with the practical aspects of project execution. Their focus on visions can lead to difficulties in managing details or maintaining interest in the mundane aspects of implementation. They may also face challenges in setting realistic goals or timelines.

Examples: Visionary leaders like Steve Jobs or Elon Musk embody the Dreamer archetype, driving their companies towards groundbreaking innovations.

The Doer

Characteristics: Doers are action-oriented and pragmatic. They excel in environments where clear objectives and efficiency are prioritised. Doers are the workforce engines, turning ideas into reality through hard work and dedication.

Strengths: The primary strength of Doers lies in their ability to execute. They are dependable, often excel at managing resources, and can navigate the logistics of how to accomplish tasks effectively and efficiently.

Challenges: Doers may struggle with ambiguity and are less comfortable in situations where the goals are not clear or the pathway to them is not well defined. They may also be resistant to change and less receptive to abstract ideas that cannot be immediately acted upon.

Examples: Operations managers or project leads often fit the Doer profile, expertly translating strategic objectives into actionable plans and ensuring that goals are met on time.

The Incrementalist

Characteristics: Incrementalists are systematic thinkers who focus on gradual improvement. They excel at optimising processes and are adept at identifying and implementing small changes that cumulatively lead to significant improvements.

Strengths: Incrementalists bring a level of stability and continuous improvement to teams. They are great at problem-solving within existing frameworks and excel in environments where they can make iterative adjustments to enhance performance.

Challenges: Incrementalists may be perceived as overly cautious or resistant to radical change. Their preference for small, safe steps can sometimes hinder innovation or rapid adaptation in fast-paced environments.

Examples: Quality assurance managers or continuous improvement specialists who focus on refining processes and systems gradually are typical Incrementalists.

Collaboration and Team Dynamics

Dream and Doer: When Dreamers and Doers collaborate, they balance each other’s strengths. Dreamers provide the vision and motivation, while Doers handle the logistics and execution. This partnership can lead to high productivity and effective realisation of innovative ideas.

Dream and Incrementalist: This pairing can stabilise the radical ideas of the Dreamer with the practical, step-wise approach of the Incrementalist. It ensures that innovation is grounded in reality and is implemented progressively.

Doer and Incrementalist: Together, Doers and Incrementalists form an efficient and reliable team. They excel in environments that require high operational efficiency and risk management. However, this pairing might lack the creative spark provided by Dreamers.

All Three Together: When Dreamers, Doers, and Incrementalists work together, they form a powerful trio that can dream, plan, and refine continuously. This combination ensures that visionary ideas are not only executed efficiently but are also continuously improved upon.

Key Insights

Understanding the characteristics of Dreams, Doers, and Incrementalists allows organisations to form teams that can leverage diverse strengths. Effective management of these personalities requires recognising their unique contributions and challenges, and strategically pairing them to balance creativity, execution, and improvement. When these types are aligned with roles that suit their strengths, and when they are paired thoughtfully, they can significantly enhance team dynamics and drive successful outcomes.

Putting Out All Buckets When It Rains: Preparing for Future Droughts

In life, opportunities and challenges come in waves. Sometimes, we find ourselves amidst a downpour of chances, each one brimming with potential. Other times, we face droughts – periods where opportunities seem scarce and progress is hard to come by. I have always lived by the metaphor of “putting out all buckets when it rains – you never know when the next drought arrives” which perfectly encapsulates the need to seize opportunities and prepare for future uncertainties. This concept is crucial not only for personal growth but also for professional success and financial stability.

The Rain: Recognising Opportunities

Rain symbolises abundance and opportunities. It’s that promotion at work, the new client for your business, or the chance to learn a new skill. Recognising these moments is the first step. Often, we become complacent or assume that such opportunities will always be there. But like rain, they can be unpredictable and sporadic.

Key Actions:

  • Stay Alert: Always be on the lookout for opportunities, even if they seem small or insignificant.
  • Be Prepared: Equip yourself with the necessary skills and knowledge to take advantage of these opportunities when they arise.
  • Act Swiftly: Don’t procrastinate. When an opportunity presents itself, act quickly and decisively.

The Buckets: Maximising Potential

Putting out all buckets means making the most of every opportunity. Each bucket represents a different aspect of your life or work—financial savings, career advancement, personal development, or relationships. The more buckets you put out, the more rain you can collect.

Key Actions:

  • Diversify: Just as you wouldn’t rely on one bucket, don’t rely on a single source of opportunity. Diversify your efforts across various areas.
  • Invest Wisely: Put your time, energy, and resources into actions that yield the highest returns.
  • Build Resilience: Ensure that your buckets are sturdy. This means building strong foundations in your skills, relationships, and financial health.

The Drought: Preparing for Scarcity

Droughts are inevitable. These are the tough times when opportunities are few and far between. However, the rain you collected earlier can sustain you through these dry spells. Preparing for droughts means being proactive and planning for the future, even when everything seems to be going well.

Key Actions:

  • Save for a Rainy Day: Financially, this means building an emergency fund. Professionally, it could mean keeping your skills sharp and your network active.
  • Stay Adaptable: Be ready to pivot and adapt to new circumstances. Flexibility can be a crucial asset during tough times.
  • Reflect and Learn: Use the downtime to reflect on past actions and learn from them. This can help you make better decisions when opportunities arise again.

Balancing Rain and Drought: A Holistic Approach

Balancing the metaphorical rain and drought requires a holistic approach. It’s about understanding that life is cyclical and being prepared for both the highs and lows. Here’s how to maintain this balance:

Key Actions:

  • Mindset: Cultivate a mindset of abundance and preparedness. Understand that both rain and drought are temporary and cyclical.
  • Continuous Improvement: Never stop improving yourself. Whether it’s learning new skills, improving your health, or building better relationships, continuous improvement ensures that you’re always ready to seize opportunities.
  • Community: Surround yourself with a supportive community. Whether it’s friends, family, or professional networks, having a support system can help you weather any storm.

Business Context: Leveraging Opportunities and Mitigating Risks

In the business world, the metaphor of “putting out all buckets when it rains as you never know when the next drought arrives” is particularly relevant. Companies often experience cycles of growth and stagnation, influenced by market trends, economic conditions, and industry disruptions. Understanding how to maximise opportunities during prosperous times and preparing for inevitable challenges can mean the difference between long-term success and failure.

Recognising Business Opportunities

In a business context, rain symbolises favourable market conditions, emerging trends, and new opportunities for growth. Whether it’s a surge in demand for your products, a successful marketing campaign, or a favourable economic environment, recognising these moments and capitalising on them is crucial.

Key Actions:

  • Market Analysis: Regularly analyse market trends and consumer behaviour to identify new opportunities early.
  • Innovation: Invest in research and development to stay ahead of the competition and meet emerging market needs.
  • Agility: Foster an agile business model that can quickly adapt to new opportunities and changing market conditions.

Maximising Business Potential

Putting out all buckets in a business context means deploying resources strategically to maximise returns. This involves diversifying revenue streams, optimising operations, and investing in growth areas.

Key Actions:

  • Diversify Revenue Streams: Don’t rely on a single product or service. Explore new markets and expand your product line to mitigate risk.
  • Optimise Operations: Streamline processes to improve efficiency and reduce costs. This can free up resources to invest in new opportunities.
  • Build Strong Partnerships: Form strategic alliances and partnerships that can open new avenues for growth and innovation.

Preparing for Business Droughts

Economic downturns, market disruptions, and other challenges are inevitable in business. Preparing for these droughts ensures your company can survive and even thrive during tough times.

Key Actions:

  • Financial Reserves: Maintain a healthy cash reserve to navigate through economic downturns without compromising your operations.
  • Risk Management: Implement comprehensive risk management strategies to identify, assess, and mitigate potential risks.
  • Continuous Improvement: Invest in employee training and development to keep your workforce adaptable and resilient.

Balancing Growth and Stability

Balancing periods of growth and stability requires a strategic approach. It involves taking calculated risks while safeguarding the business against potential downturns.

Key Actions:

  • Strategic Planning: Develop long-term strategic plans that account for both growth and potential risks.
  • Scenario Planning: Use scenario planning to prepare for various market conditions and ensure the business can adapt to different situations.
  • Sustainable Practices: Incorporate sustainability into your business model to ensure long-term viability and resilience against market fluctuations.

Case Study: Successful Implementation

Consider a tech company that recognised the rising trend of remote work early on. During the “rain,” they invested heavily in developing robust telecommuting software, diversified their product offerings, and formed strategic partnerships with major corporations. They also maintained substantial financial reserves and implemented strong risk management practices. When the COVID-19 pandemic hit, and remote work became the norm, they were well-prepared. Their prior investments paid off, and they not only weathered the storm but also emerged as a market leader.

Conclusion

In business, as in life, opportunities and challenges are cyclical. By recognising opportunities, maximising potential, and preparing for downturns, companies can navigate both the prosperous and challenging times effectively. The metaphor of “putting out all buckets when it rains” underscores the importance of being proactive, strategic, and resilient. By doing so, businesses can ensure sustained growth and long-term success, regardless of market conditions.

The Eternal Dilemma: Expert or Eternal Student in a Rapidly Evolving Tech Landscape

The lines between being an expert and remaining a perpetual student are increasingly blurred within the ever-accelerating world of technology evolution. As we navigate through continuous waves of innovation, the role of a technology professional is perpetually redefined. This leads to a fundamental question: in a field that evolves daily, can one ever truly be an expert, or is tech destined to make eternal students of us all?

The Pace of Technological Change

The first point of consideration is the unprecedented rate of technological change. Innovations such as artificial intelligence, blockchain, and quantum computing are not just new tools in the toolbox – they are reshaping the toolbox itself. Every breakthrough brings layers of complexity and new knowledge that must be mastered, which can be a daunting task for anyone striving to be an expert.

Defining Expertise in Technology

Traditionally, an expert is someone who possesses comprehensive and authoritative knowledge in a particular area. However, in technology, such expertise is often transient. What you know today might be obsolete tomorrow, or at least need significant updating. This fluidity prompts a reassessment of what it means to be an expert. Is it about having a deep understanding of current technologies, or is it the ability to learn and adapt swiftly to new developments?

The Specialist vs. Generalist Conundrum

In tech, specialists dive deep into specific areas like cybersecurity or cloud computing. They possess a depth of knowledge that can be critical for addressing intricate challenges in those fields. On the other hand, generalists have a broader understanding of multiple technologies. They can integrate diverse systems and solutions, which is increasingly valuable in a world where technologies often converge.

The dilemma arises in maintaining a balance. Specialists risk their expertise becoming less relevant as new technologies emerge, while generalists may lack the deep knowledge required to solve specialised problems.

Technology Leadership: Steering Through Constant Change

Technology leadership itself is a form of expertise. To lead in the tech world means more than managing people and projects; it involves steering the ship through the turbulent waters of technological innovation. Tech leaders must not only anticipate and adapt to technological change but also inspire their teams to embrace these changes enthusiastically.

A technology leader needs a robust set of skills:

  • Visionary Thinking: The ability to foresee future tech trends and how they can be harnessed for the organisation’s benefit.
  • Agility: Being able to pivot strategies quickly in response to new information or technologies.
  • Technical Proficiency: While not needing to be the deepest expert in every new tech, a leader should have a solid understanding of the technologies that are driving their business and industry.
  • Empathy and Communication: Leading through change requires convincing entire teams to come on board with new ways of thinking, which can only be done effectively with strong interpersonal skills and clear communication.
  • Resilience: Tech landscapes can change with daunting speed, and leaders need the resilience to endure setbacks and keep their teams motivated.

Perception of Expertise

Expertise in technology is also a matter of perception. Among peers, being seen as an expert often requires not just knowledge, but the ability to foresee industry trends, adapt quickly, and innovate. From an organisational perspective, an expert is often someone who can solve problems effectively, regardless of whether their solutions are grounded in deep speciality knowledge or a broader understanding of technology.

The Role of Lifelong Learning

The most consistent answer to navigating the expert-generalist spectrum is lifelong learning. In technology, learning is not a finite journey but a continuous process. The most successful professionals embrace the mindset of being both an expert and a student. They accumulate specialised knowledge and experience while staying open to new ideas and approaches.

Conclusion: Embracing a Dual Identity

Being a technology expert today means embracing the dual identity of expert and eternal student. It involves both deep specialisation and a readiness to broaden one’s horizons. In this ever-evolving landscape, perhaps the true experts are those who can adeptly learn, unlearn, and relearn. Whether one is perceived as an expert might depend on their ability to adapt and continue learning, more than the static knowledge they currently hold.

As we continue to witness rapid technological advancements, the value lies not just in expertise or general knowledge, but in the agility to navigate between them, ensuring relevance and leadership in the tech world.

In the worlds of Satya Nadella, CEO of Microsoft: “Don’t be a know-it-all, be a learn-it-all.”

Leveraging Generative AI to Boost Office Productivity

Generative AI tools like ChatGPT and CoPilot are revolutionising the way we approach office productivity. These tools are not only automating routine tasks but are also enhancing complex processes, boosting both efficiency and creativity in the workplace. In the modern fast-paced business environment, maximising productivity is crucial for success. Generative AI tools are at the forefront of this transformation, offering innovative ways to enhance efficiency across various office tasks. Here, we explore how these tools can revolutionise workplace productivity, focusing on email management, consultancy response documentation, data engineering, analytics coding, quality assurance in software development, and other areas.

Here’s how ChatGPT can be utilised in various aspects of office work:

  • Streamlining Email Communication – Email remains a fundamental communication tool in offices, but managing it can be time-consuming. ChatGPT can help streamline this process by generating draft responses, summarising long email threads, and even prioritising emails based on urgency and relevance. By automating routine correspondence, employees can focus more on critical tasks, enhancing overall productivity.
  • Writing Assistance – Whether drafting emails, creating content, or polishing documents, writing can be a significant drain on time. ChatGPT can act as a writing assistant, offering suggestions, correcting mistakes, and improving the overall quality of written communications. This support ensures that communications are not only efficient but also professionally presented.
  • Translating Texts – In a globalised work environment, the ability to communicate across languages is essential. ChatGPT can assist with translating documents and communications, ensuring clear and effective interaction with diverse teams and clients.
  • Enhancing Consultancy Response Documentation – For consultants, timely and accurate documentation is key. Generative AI can assist in drafting documents, proposals, and reports. By inputting the project’s parameters and objectives, tools like ChatGPT can produce comprehensive drafts that consultants can refine and finalise, significantly reducing the time spent on document creation.
  • Enhancing Research – Research can be made more efficient with ChatGPT’s ability to quickly find relevant information, summarise key articles, and provide deep insights. Whether for market research, academic purposes, or competitive analysis, ChatGPT can streamline the information gathering and analysis process.
  • Coding Assistance in Data Engineering and Analytics – For developers, coding can be enhanced with the help of AI tools. By describing a coding problem or requesting specific snippets, ChatGPT can provide relevant and accurate code suggestions. This assistance is invaluable for speeding up development cycles and reducing bugs in the code. CoPilot, powered by AI, transforms how data professionals write code. It suggests code snippets and entire functions based on the comments or the partial code already written. This is especially useful in data engineering and analytics, where writing efficient, error-free code can be complex and time-consuming. CoPilot helps in scripting data pipelines and performing data analysis, thereby reducing errors and improving the speed of development. More on this covered within the Microsoft Fabric and CoPilot section below.
  • Quality Assurance and Test-Driven Development (TDD) – In software development, ensuring quality and adhering to the principles of TDD can be enhanced using generative AI tools. These tools can suggest test cases, help write test scripts, and even provide feedback on the coverage of the tests written. By integrating AI into the development process, developers can ensure that their code not only functions correctly but also meets the required standards before deployment.
  • Automating Routine Office Tasks – Beyond specialised tasks, generative AI can automate various routine activities in the office. From generating financial reports to creating presentations and managing schedules, AI tools can take over repetitive tasks, freeing up employees to focus on more strategic activities. Repetitive tasks like scheduling, data entry, and routine inquiries can be automated with ChatGPT. This delegation of mundane tasks frees up valuable time for employees to engage in more significant, high-value work.
  • Planning Your Day – Effective time management is key to productivity. ChatGPT can help organise your day by taking into account your tasks, deadlines, and priorities, enabling a more structured and productive routine.
  • Summarising Reports and Meeting Notes – One of the most time-consuming tasks in any business setting is going through lengthy documents and meeting notes. ChatGPT can simplify this by quickly analysing large texts and extracting essential information. This capability allows employees to focus on decision-making and strategy rather than getting bogged down by details.
  • Training and Onboarding – Training new employees is another area where generative AI can play a pivotal role. AI-driven programs can provide personalised learning experiences, simulate different scenarios, and give feedback in real-time, making the onboarding process more efficient and effective.
  • Enhancing Creative Processes – Generative AI is not limited to routine or technical tasks. It can also contribute creatively, helping design marketing materials, write creative content, and even generate ideas for innovation within the company.
  • Brainstorming and Inspiration – Creativity is a crucial component of problem-solving and innovation. When you hit a creative block or need a fresh perspective, ChatGPT can serve as a brainstorming partner. By inputting a prompt related to your topic, ChatGPT can generate a range of creative suggestions and insights, sparking new ideas and solutions.
  • Participating in Team Discussions – In collaborative settings like Microsoft Teams, ChatGPT and CoPilot can contribute by providing relevant information during discussions. This capability improves communication and aids in more informed decision-making, making team collaborations more effective.
  • Entertainment – Finally, the workplace isn’t just about productivity, it’s also about culture and morale. ChatGPT can inject light-hearted fun into the day with jokes or fun facts, enhancing the work environment and strengthening team bonds.

Enhancing Productivity with CoPilot in Microsoft’s Fabric Data Platform

The Microsoft’s Fabric Data Platform, a comprehensive ecosystem for managing and analysing data, represents an advanced approach to enterprise data solutions. Integrating AI-driven tools like GitHub’s CoPilot into this environment, significantly enhance the efficiency and effectiveness of data operations. Here’s how CoPilot can be specifically utilised within Microsoft’s Fabric Data Platform to drive innovation and productivity.

  • Streamlined Code Development for Data Solutions – CoPilot, as an AI pair programmer, offers real-time code suggestions and snippets based on the context of the work being done. In the environment of Microsoft’s Fabric Data Platform, which handles large volumes of data and complex data models, CoPilot can assist data engineers and scientists by suggesting optimised data queries, schema designs, and data processing workflows. This reduces the cognitive load on developers and accelerates the development cycle, allowing more time for strategic tasks.
  • Enhanced Error Handling and Debugging – Error handling is critical in data platforms where the integrity of data is paramount. CoPilot can predict common errors in code based on its learning from a vast corpus of codebases and offer preemptive solutions. This capability not only speeds up the debugging process but also helps maintain the robustness of the data platform by reducing downtime and data processing errors.
  • Automated Documentation – Documentation is often a neglected aspect of data platform management due to the ongoing demand for delivering functional code. CoPilot can generate code comments and documentation as the developer writes code. This integration ensures that the Microsoft Fabric Data Platform is well-documented, facilitating easier maintenance and compliance with internal and external audit requirements.
  • Personalised Learning and Development – CoPilot can serve as an educational tool within Microsoft’s Fabric Data Platform by helping new developers understand the intricacies of the platform’s API and existing codebase. By suggesting code examples and guiding through best practices, CoPilot helps in upskilling team members, leading to a more competent and versatile workforce.
  • Proactive Optimisation Suggestions – In data platforms, optimisation is key to handling large datasets efficiently. CoPilot can analyse the patterns in data access and processing within the Fabric Data Platform and suggest optimisations in real-time. These suggestions might include better indexing strategies, more efficient data storage formats, or improved data retrieval methods, which can significantly enhance the performance of the platform.

Conclusion

As we integrate generative AI tools like ChatGPT and CoPilot into our daily workflows, their potential to transform office productivity is immense. By automating mundane tasks, assisting in complex processes, and enhancing creative outputs, these tools not only save time but also improve the quality of work, potentially leading to significant gains in efficiency and innovation. The integration of generative AI tools into office workflows not only automates and speeds up processes but also brings a new level of sophistication to how tasks are approached and executed. From enhancing creative processes to improving how teams function, the role of AI in the office is undeniably transformative, paving the way for a smarter, more efficient workplace.

The integration of GitHub’s CoPilot into Microsoft’s Fabric Data Platform offers a promising enhancement to the productivity and capabilities of data teams. By automating routine coding tasks, aiding in debugging and optimisation, and providing valuable educational support, CoPilot helps build a more efficient, robust, and scalable data management environment. This collaboration not only drives immediate operational efficiencies but also fosters long-term innovation in handling and analysing data at scale.

As businesses continue to adopt these technologies, the future of work looks increasingly promising, driven by intelligent automation and enhanced human-machine collaboration.

Debunking Five Leadership Myths That Hinder Success

Leadership is an evolving skill that demands constant cultivation. While some individuals may naturally step into leadership roles, no one is born fully equipped to be a CEO.

Numerous misconceptions about leadership persist, often clashing with the actual demands and realities that new CEOs encounter upon assuming their positions.

From my professional experience, I’ve encountered several prevalent myths about leadership. With time and experience, I have observed how successful CEOs reshape their thinking and develop unique leadership philosophies, guiding them towards improved leadership.

Myth 1: Leaders Must Be Perfect
A prevalent myth is that leaders must be flawless, possessing an inherent knack for impeccable decision-making. This belief compels leaders to appear unshakeably strong. However, effective leadership involves nuances.

Accomplished leaders embrace vulnerability and understand that decision-making is an ongoing learning process. By fostering an environment where learning from mistakes is encouraged, leaders can genuinely connect with their teams, enhancing trust and openness.

As a new CEO, I initially isolated myself, mistakenly thinking I needed all the answers. I quickly learned that this was not the case.

Eventually, every leader faces decisions that do not pan out as expected. The best leaders are those who remain resilient, adaptable, and receptive to new information, fostering a culture of mutual learning and improvement.

Myth 2: Leadership Equals Commanding
Another myth is that leadership primarily involves issuing commands, supporting a directive or authoritarian approach. True leadership is dynamic, with leaders serving as key decision-makers. However, a directive approach can quash creativity and hinder open communication.

Exceptional leaders create inclusive workplaces where collaboration thrives, ideas are exchanged freely, and team members feel empowered to share their insights, even if it challenges established views.

Leadership is not about merely giving orders; it is about inspiring, guiding, and facilitating team success. Leaders can harness their teams’ diverse skills and perspectives by delegating and letting go of the need for absolute control.

Myth 3: One Correct Way to Lead
It’s a misconception that there is a single “correct” way to lead. Many influential leaders and mentors adopt vastly different leadership styles. While some believe that all successful leaders are extroverts, introverted leaders often excel by capitalising on their strong listening skills for thoughtful decision-making.

Most successful leaders share common traits: emotional intelligence and empathy. They demonstrate genuine care for their team members, fostering trust, enhancing communication, and creating a positive atmosphere.

Myth 4: Leaders Should Only Communicate Positive News
Some leaders believe they should shield their employees from negative news to prevent demoralisation. However, when leaders cease open communication, team members begin to speculate, leading to isolation for the leader.

As noted by Jim Collins, confronting harsh realities is essential. Great leaders engage their team’s trust and cooperation by being transparent, treating them as partners in tackling challenges together, and fostering a sense of shared responsibility.

Myth 5: Leadership is a Lonely Journey
Leadership might appear to be a solitary role, but it is far from being a lone endeavour. Effective leaders deliberately assemble a diverse team and often engage with other CEOs who face similar challenges.

Leaders benefit from diverse perspectives, which help them differentiate between facts and personal biases or assumptions. Engaging with peers allows for constructive feedback and opportunities for adjustment.

Interacting with leaders outside one’s organisation provides space for open discussions about strengths, weaknesses, and challenges, unveiling a critical truth: no leader has all the answers. Acknowledging this reality can enhance leadership abilities and cultivate a supportive network that encourages collective growth.

Overcoming these myths is crucial for personal and organisational advancement. Embracing vulnerability, fostering transparent communication, and promoting collaboration, while moving away from a controlling leadership style, are vital for becoming an effective leader.

Leadership is not a final destination but a unique, dynamic journey that demands lifelong dedication to growth, adaptability, and learning.

Leaders Eat Last: Fostering Trust and Collaboration in the Workplace

Leadership styles can significantly impact the culture, morale, and productivity of an organisation. Among the myriad of leadership philosophies, one concept that stands out for its profound simplicity and transformative power is “Leaders Eat Last.” This principle, popularised by Simon Sinek in his book of the same name, serves as a powerful metaphor for the selfless attitude and actions of true leaders, focusing on creating an environment of trust and safety within organisations.

With the dynamics of the workplace continuously evolving, the principle of “Leaders Eat Last” emerges as a profound illustration of the “People Come First” philosophy in action. This leadership approach, championed by thinkers like Simon Sinek, underscores the importance of prioritising the well-being and development of employees as the cornerstone of effective leadership and organisational success. By placing people at the heart of leadership decisions, organisations can foster a culture of trust, collaboration, and shared success.

The Foundation of “People Come First”

The phrase “People Come First” encapsulates a leadership ethos that values the well-being, growth, and satisfaction of employees above all else. As covered in the blog post “Success?… People come first” (link here) in 2017, it’s a commitment to creating a work environment that respects individuals’ contributions and recognises their intrinsic value to the organisation’s success. In such cultures, leaders are seen not just as figures of authority but as caretakers of their team’s welfare and growth.

The Essence of “Leaders Eat Last

At its core, “Leaders Eat Last” is about prioritising the needs of the team over the individual needs of the leader. It’s a leadership approach that emphasises empathy, support, and the welfare of the team members. This concept is inspired by the military tradition where higher-ranking officers eat after their troops, symbolising their commitment to their team’s well-being above their own.

Leaders Eat Last: A Manifestation of Putting People First

“Leaders Eat Last” is a tangible manifestation of the “People Come First” philosophy. It’s about leaders demonstrating through their actions that they are deeply committed to the welfare of their team members. This approach signals to employees that their leaders are invested in their safety, growth, and well-being, effectively building a foundation of trust. Trust, in turn, fosters an environment where employees feel valued and secure, encouraging them to invest their energy and creativity back into the organisation.

Creating a Circle of Safety

A critical aspect of putting people first is creating what Sinek describes as a “Circle of Safety” — an environment where employees feel protected from internal and external threats. This sense of security enables team members to focus on innovation and collaboration rather than self-preservation. Leaders who prioritise their team’s needs above their own, even in small acts like eating last, reinforce this circle of safety, promoting a culture where people feel they truly come first.

Trust: The Linchpin of Organisational Success

The relationship between trust and organisational success cannot be overstated. When leaders put people first, they lay the groundwork for a culture of trust. This culture not only enhances communication and collaboration but also empowers employees to take ownership of their work and the organisation’s goals. The trust that emanates from a people-first approach creates a virtuous cycle of loyalty, innovation, and collective achievement.

Impacting Organisational Culture

Embracing a “People Come First” mentality through actions like “Leaders Eat Last” can profoundly influence an organisation’s culture. It nurtures an environment where employees feel genuinely cared for and respected, making the organisation more attractive to both current and potential talent. Such a culture encourages mentorship, lifelong learning, and a shared commitment to excellence, driving the organisation toward sustained success.

Navigating the Challenges

Implementing a people-first leadership approach requires more than aspirational rhetoric – it demands a sincere and consistent commitment from leaders at all levels. The challenge lies in genuinely embracing and living out the values of empathy, service, and sacrifice. Leaders must be prepared to listen actively, make tough decisions for the greater good, and remain steadfast in their dedication to their teams’ well-being, even when faced with adversity.

Conclusion

“Leaders Eat Last” serves as a powerful embodiment of the “People Come First” philosophy, illustrating how leadership that prioritises the well-being and development of employees can transform an organisation. By fostering a culture of trust, safety, and mutual respect, leaders can unlock the full potential of their teams, driving innovation, performance, and loyalty. As the workplace continues to evolve, the principles of putting people first and leading by example remain timeless guides to creating thriving organisations where people are truly valued and empowered to succeed.

Building Bridges in Tech: The Power of Practice Communities in Data Engineering, Data Science, and BI Analytics

Technology team practice communities, for example those within a Data Specialist organisation focused on Business Intelligence (BI) Analytics & Reporting, Data Engineering and Data Science, play a pivotal role in fostering innovation, collaboration, and operational excellence within organisations. These communities, often comprised of professionals from various departments and teams, unite under the common goal of enhancing the company’s technological capabilities and outputs. Let’s delve into the purpose of these communities and the value they bring to a data specialist services provider.

Community Unity

At the heart of practice communities is the principle of unity. By bringing together professionals from data engineering, data science, and BI Analytics & Reporting, companies can foster a sense of belonging and shared purpose. This unity is crucial for cultivating trust, facilitating open communication and collaboration across different teams, breaking down silos that often hinder progress and innovation. When team members feel connected to a larger community, they are more likely to contribute positively and share knowledge, leading to a more cohesive and productive work environment.

Standardisation

Standardisation is another key benefit of establishing technology team practice communities. With professionals from diverse backgrounds and areas of expertise coming together, companies can develop and implement standardised practices, tools, and methodologies. This standardisation ensures consistency in work processes, data management, and reporting, significantly improving efficiency and reducing errors. By establishing best practices across data engineering, data science, and BI Analytics & Reporting, companies can ensure that their technology initiatives are scalable and sustainable.

Collaboration

Collaboration is at the core of technology team practice communities. These communities provide a safe platform for professionals to share ideas, challenges, and solutions, fostering an environment of continuous learning and improvement. Through regular meetings, workshops, and forums, members can collaborate on projects, explore new technologies, and share insights that can lead to breakthrough innovations. This collaborative culture not only accelerates problem-solving but also promotes a more dynamic and agile approach to technology development.

Mission to Build Centres of Excellence

The ultimate goal of technology team practice communities is to build centres of excellence within the company. These centres serve as hubs of expertise and innovation, driving forward the company’s technology agenda. By concentrating knowledge, skills, and resources, companies can create a competitive edge, staying ahead of technological trends and developments. Centres of excellence also act as incubators for talent development, nurturing the next generation of technology leaders who can drive the company’s success.

Value to the Company

The value of establishing technology team practice communities is multifaceted. Beyond enhancing collaboration and standardisation, these communities contribute to a company’s ability to innovate and adapt to change. They enable faster decision-making, improve the quality of technology outputs, and increase employee engagement and satisfaction. Furthermore, by fostering a culture of excellence and continuous improvement, companies can better meet customer needs and stay competitive in an ever-evolving technological landscape.

In conclusion, technology team practice communities, encompassing data engineering, data science, and BI Analytics & Reporting, are essential for companies looking to harness the full potential of their technology teams. Through community unity, standardisation, collaboration, and a mission to build centres of excellence, companies can achieve operational excellence, drive innovation, and secure a competitive advantage in the marketplace. These communities not only elevate the company’s technological capabilities but also cultivate a culture of learning, growth, and shared success.

Unlocking Developer Potential: Strategies for Building High-Performing Tech Teams

Introduction

Attracting and retaining top developer talent is crucial for technology leaders, especially in a highly competitive landscape. With software innovation driving business growth, organisations with high-performing engineering cultures gain a significant advantage. Fostering this culture goes beyond perks; it requires a thoughtful approach to talent management that prioritises the developer experience.

This blog post explores strategies to enhance talent management and create an environment where developers thrive. By fostering psychological safety, investing in top-tier tools, and offering meaningful growth opportunities, we can boost innovation, productivity, and satisfaction. Let’s dive in and unlock the full potential of our development teams.

1. Understanding the Importance of Developer Experience

Before diving into specific tactics, it’s important to understand why prioritising developer experience matters:

  • Attracting Top Talent: In a competitive job market, developers can choose their employers. Organisations that offer opportunities for experimentation, stay abreast of the latest technologies, and focus on outcomes over outputs have an edge in attracting the best talent.
  • Boosting Productivity and Innovation: Supported, empowered, and engaged developers bring their best to work daily, resulting in higher productivity, faster problem-solving, and innovative solutions.
  • Reducing Turnover: Developers who feel valued and fulfilled are less likely to leave, improving retention rates and reducing the costs associated with constant hiring and training.

2. Fostering Psychological Safety

Psychological safety—the belief that one can speak up, take risks, and make mistakes without fear of punishment—is essential for high-performing teams. Here’s how to cultivate it:

  • Encourage Open Communication: Create an environment where developers feel safe sharing ideas, asking questions, and providing feedback. Use one-on-ones, team meetings, and anonymous surveys to solicit input.
  • Embrace Failure as Learning: Frame mistakes as learning opportunities rather than assigning blame. Encourage developers to share their failures and lessons learned.
  • Model Vulnerability: Leaders set the tone. By admitting mistakes and asking for help, we create space for others to do the same.

3. Investing in World-Class Tools

Providing the best tools boosts productivity, creativity, and job satisfaction. Focus on these areas:

  • Hardware and Software: Equip your team with high-performance computers, multiple monitors, and ergonomic peripherals. Regularly update software licences.
  • Development Environments: Offer cutting-edge IDEs, version control systems, and collaboration tools. Automate tasks like code formatting and testing.
  • Infrastructure: Ensure your development, staging, and production environments are reliable, scalable, and easy to work with. Embrace cloud technologies and infrastructure-as-code for rapid iteration and deployment.

4. Providing Meaningful Growth Opportunities

Developers thrive on challenge and growth. Here’s how to keep them engaged:

  • Tailored Learning Paths: Work with each developer to create a personalised learning plan aligned with their career goals. Provide access to online courses, face-to-face training, conferences, and mentorship.
  • Encourage Side Projects: Give developers time for passion projects to stretch their skills. Host hackathons or innovation days to spark new ideas.
  • Create Leadership Opportunities: Identify high-potential developers and offer chances to lead projects, mentor juniors, or present work to stakeholders.

5. Measuring and Iterating

Measure the impact of talent management efforts and continuously improve:

  • Developer Satisfaction: Survey your team regularly to gauge happiness, engagement, and psychological safety. Look for trends and areas for improvement.
  • Productivity Metrics: Track key performance indicators such as Objectives and Key Results (OKRs), cycle time, defect rates, and feature throughput. Celebrate successes and identify opportunities to streamline processes.
  • Retention Rates: Monitor turnover and conduct exit interviews to understand why developers leave. Use these insights to refine your approach.

6. Partnering with HR

Enhancing developer experience requires collaboration with HR:

  • Collaborate on Hiring: Work with recruiters to create compelling job descriptions and interview processes that highlight your commitment to the developer experience.
  • Align on Performance Management: Ensure that performance reviews, compensation, and promotions align with your talent management philosophy. Advocate for practices that reward innovation and growth.
  • Champion Diversity, Equality, and Inclusion: Partner with HR to create initiatives that foster a diverse and inclusive culture, driving innovation through multiple perspectives.

7. Building a Community of Practice

Build a sense of community among your developers:

  • Host Regular Events: Organise meetups, lunch-and-learns, or hackathons for knowledge sharing and collaboration.
  • Create Communication Channels: Use Slack, Microsoft Teams, or other tools for technical discussions and informal conversations.
  • Celebrate Successes: Regularly recognise and reward developers who exemplify your values or achieve significant milestones.

Conclusion

In conclusion, cultivating a high-performing tech team goes beyond simply hiring skilled developers, it requires a strategic and holistic approach to talent management. By prioritising psychological safety, investing in superior tools, and providing avenues for meaningful growth, organisations can not only attract top talent but also nurture a culture of innovation and satisfaction. Regular assessment of these strategies through feedback, performance metrics, and collaboration with HR can further refine and enhance the developer experience. By committing to these principles, technology leaders can build resilient, innovative teams that are well-equipped to drive business success in an ever-evolving digital landscape. Let’s take these insights forward and transform our development teams into powerful engines of growth and innovation.

Embracing Fractional Technology Leadership Roles: Unlocking Business Potential

In today’s fast-paced and ever-evolving business landscape, companies are increasingly turning to fractional technology leadership roles to drive innovation, streamline operations, and maintain a competitive edge. But what exactly are these roles, and what benefits do they offer to organisations? Let’s explore.

What are Fractional Technology Leadership Roles?

Fractional technology leadership roles involve hiring experienced tech leaders on a part-time or contract basis to fulfil critical leadership functions without the full-time commitment. These roles can include fractional Chief Information Officers (CIOs), Chief Technology Officers (CTOs), and other senior IT positions. Unlike traditional full-time roles, fractional leaders provide their expertise for a fraction of the time and cost, offering flexibility and specialised knowledge tailored to specific business needs.

Benefits of Fractional Technology Leadership

  1. Cost-Effective Expertise
    • Budget-Friendly: Small and medium-sized enterprises (SMEs) often struggle with the high costs associated with full-time C-suite executives. Fractional leaders provide top-tier expertise at a fraction of the cost, making it financially feasible for businesses to access high-level strategic guidance.
    • No Long-Term Commitment: Companies can engage fractional leaders on a project basis or for a specified period, eliminating the financial burden of long-term employment contracts, benefits, and bonuses.
  2. Flexibility and Scalability
    • Adaptable Engagements: Businesses can scale the involvement of fractional leaders up or down based on project demands, budget constraints, and strategic priorities. This flexibility ensures that companies can adapt to changing market conditions without the rigidity of permanent roles.
    • Specialised Skills: Organisations can tap into a diverse pool of talent with specialised skills tailored to their current needs, whether it’s implementing a new technology, managing a digital transformation, or enhancing cybersecurity measures.
  3. Accelerated Innovation and Growth
    • Fresh Perspectives: Fractional leaders bring fresh ideas and perspectives from their diverse experiences across industries. This can foster innovation and help companies identify new opportunities for growth and improvement.
    • Immediate Impact: With their extensive experience, fractional technology leaders can hit the ground running, delivering immediate value and accelerating the pace of technology-driven initiatives.
  4. Reduced Risk
    • Expert Guidance: Navigating the complexities of technology implementation and digital transformation can be daunting. Fractional leaders provide expert guidance, reducing the risk of costly mistakes and ensuring that projects are executed efficiently and effectively.
    • Crisis Management: In times of crisis or technological disruption, fractional leaders can step in to provide stability, strategic direction, and crisis management expertise, helping businesses navigate challenges with confidence.
  5. Focus on Core Business Functions
    • Delegate Complex Tasks: By entrusting technology leadership to fractional experts, business owners and executives can focus on core business functions and strategic goals, knowing that their technology initiatives are in capable hands.
    • Enhanced Productivity: With dedicated fractional leaders managing tech projects, internal teams can operate more efficiently, leading to enhanced productivity and overall business performance.

Unlock Your Business Potential with renierbotha Ltd

Are you ready to drive innovation, streamline operations, and maintain a competitive edge in today’s dynamic business environment? Look no further than renierbotha Ltd for exceptional fractional technology leadership services.

At renierbotha Ltd, we specialise in providing top-tier technology leaders on a part-time or contract basis, delivering the expertise you need without the full-time commitment. Our experienced fractional CIOs, CTOs, and senior IT leaders bring fresh perspectives, specialised skills, and immediate impact to your organisation, ensuring your technology initiatives are executed efficiently and effectively.

Why Choose renierbotha Ltd?

  • Cost-Effective Expertise: Access high-level strategic guidance at a fraction of the cost.
  • Flexibility and Scalability: Adapt our services to your project demands and strategic priorities.
  • Accelerated Innovation: Benefit from fresh ideas and rapid implementation of technology-driven initiatives.
  • Reduced Risk: Navigate the complexities of technology with expert guidance and crisis management.
  • Enhanced Focus: Delegate complex tech tasks to us, allowing you to concentrate on your core business functions.

Take the Next Step

Don’t let the challenges of technology hold your business back. Partner with renierbotha Ltd and unlock the full potential of fractional technology leadership. Contact us today to discuss how our tailored services can help your organisation thrive.

Contact Us Now

Conclusion

Fractional technology leadership roles offer a compelling solution for businesses seeking high-level expertise without the financial and logistical challenges of full-time executive hires. By leveraging the flexibility, specialised skills, and strategic insights of fractional leaders, companies can drive innovation, accelerate growth, and navigate the complexities of today’s technology landscape with confidence.

Embrace the future of technology leadership and unlock your business’s potential with fractional technology roles.

Experience the future of technology leadership with renierbotha Ltd. Let’s drive your business forward together!

12 Useful Psychological Hacks

#1. If you want to know about something from someone , ask them a question and when they are done answering , keep silent and maintain an eye contact. They will tell you some more stuff, almost everything.

#2. When you try to convince someone over something, make sure they are sitting and you are standing. This makes them believe you sooner.

#3. The key to confidence is walking into a room and assume that everyone already likes you.

#4. Refer to people you’ve just met by their name. People love being referred to by their name and it will establish a sense of trust and friendship right away. Example: “Nice to meet you Alex. So, Alex how do you know John?” And continue to repeat name throughout the conversation.

#5. If someone is attracted to you, their eyes start blinking more than usual during a conversation with you.

#6. Spot the difference between a fake smile and a real one. You can find out if someone is smiling for real or faking it by looking at their eyes. Wrinkles form near eye corners when the smile is genuine.

#7. Pay attention to people’s feet. To know if someone is interested in a conversation look at their feet, if they are pointing towards you, they are. If they are pointing sideways or any other direction, they aren’t. Feet don’t lie.

#8. When at a party or a meeting. When at a party or a meeting, crack a joke and observe the people who are laughing around you. People who feel close to each other will be looking at each other. This is useful for discerning out friendships and other relationships.

#9. The life hack to make people do what you want them to do. Offer someone a choice instead of a command. For example, instead of saying drink your milk to a toddler, ask which mug would he/she like to drink milk from. This gives the person a sense of control hence produces a higher chance of a better outcome.

#10 How to win an argument?. If the person arguing loses his temper and starts shouting, natural human tendency is to shout back. DON’T! Stay calm and reply in silence. Try it! It works.

#11. Mirror people’s body language to build up trust. If you subtly mimic the body language of the person you’re talking to, you can effectively build up trust with them. By mirroring the way they speak and how they move they’ll like you more, because, to them, it will seem as if you are pretty good compatible.

#12 Inception To plant a seed of idea in someone’s mind, ask them to not think of a particular thing at all. Let’s say I ask you to NOT think about motorbikes. What are you thinking of?

Project Sponsorship

There are multiple aspects that contribute to a successful project, for example the right people, proper planning, governance, clear roles and responsibilities, but to mention a few. You could argue all equally important but one of the most important aspects that are often overlooked is the position of the Project Sponsor.

In my experience, the Sponsor holds one of the most important roles in terms of project success or failure. An involved sponsor who really is vested in the success of the project, will bring drive and energy to the project at a senior executive level – especially needed when the going gets tough.

The Project Sponsor takes ownership for the project goals, provides overall direction for the project and is the owner of the final product/deliverable.

Project Sponsor – Definition

In PRINCE2 it is not a defined role. PRINCE2 separately defines the “Project Executive” and the “Senior User” – two of the three core elements of the Project Board. For simpler projects these roles may well be combined and this then aligns closely with the general usage of the term Project Sponsor.

The APM Body of Knowledge characterises the Project Sponsor as the individual for whom the project is undertaken and who is the primary risk taker. The Sponsor is a member of the Steering Group which provides strategic direction and will include senior managers and, sometimes, key stakeholders.

The PMI PMBOK Guide talks about project sponsors and project initiators: the project initiator authorises the initiation of a project and the project sponsor provides the financial resources, in cash or in kind for the project. Again, these roles may often be assumed by a single individual.

Who can be a Project Sponsor

It is unusual for Project Sponsors to be full time project professionals. It is more likely that they are drawn from the management team of the business – perhaps as an interested “user”. For major projects it may be the CEO or CIO which assumes the role of Sponsor. It is preferable that the individual brings relevant experience and wields the authority and organisational ability to make things happen.

A sponsor needs to be:

  • a business leader and decision-maker with the credibility to work across corporate and functional boundaries;
  • an enthusiastic advocate of the work and the change it brings about;
  • prepared to commit time and support to the role;
  • sufficiently experienced in P3 to judge if the work is being managed effectively and to challenge P3 managers where appropriate.

Project Sponsor vs Other Project Roles

Project Sponsor vs. Project Owner

The project sponsor is a person.  The project owner is the organization that performs the project and receives its deliverables.  Normally the project sponsor is employed by the project owner organisation.

Project Sponsor vs. Project Manager

The project sponsor is one (and only one) level above the project manager.  While the project manager is responsible for the day to day operations of the project, the project sponsor seeks to promote the project to keep it high on the priority list, ensures the resources are in place to perform the project, and approves changes to the project.

Project Sponsor Project Manager
Day to Day management of project work No Yes
Project Deliverables Accepts Produces
Funding Approves Requests

The two main differences between project sponsorship and project management 

    1. Project sponsorship includes the identification and definition of the project whereas project management is concerned with delivering a project that is already defined, if only quite loosely.
    2. The project sponsor is responsible for the project’s business case and should not hesitate to recommend cancellation of the project if the business case no longer justifies the project.

Quick look at Other Project Roles:

    • Project Manager:  Responsible for the day to day project work, keeping the project on schedule and budget.  They report to the Project Sponsor.
    • Project Team:  The people who perform the technical project work and produce the deliverables.  They report to the project manager.
    • Customers/Users:  The people who use the project deliverables to improve their lives or work.  They are sometimes involved directly within the project in the form of focus groups or test subjects.
    • Vendors:  The people and organizations the project procures to provide products and/or services to fill technical gaps in the project team’s knowledge or ability, or to enhance the quality of the final product.
    • Business Partners:  The people or organizations that the project owner partners with to fulfill a specific role like installation, training or support.
    • Functional Managers:  The managers of technical groups (departments) within the owner organization, who often supply technical expertise to the project.
    • External Stakeholders:  Most project have stakeholders who are affected by the project, like government regulatory agencies, adjacent landowners, and the like.

Sponsor Responsibilities

The role of project sponsor is critical to ensuring the success of projects – therefore, when initiating a new project, you need to define the project sponsor taking into account the importance of project sponsorship. A project sponsor is to be involved from project initiation to project end. They represent the business side of the project.  They were probably involved when the project was being conceived and advocated for its inception before a project manager was assigned.

Further the sponsor is critical to strategic planning, high project sustainability, and successful implementation of project objectives. The role of project sponsor covers the financial and organizational responsibilities and activities that are directed to quick and decisive governance of the project.

The project sponsor is one, and only one, level above the project manager.  They do not manage the day to day operations of the project but they ensure the resources are in place, promote the project, and hold overall responsibility for the project’s success.

A good sponsor performs different functions during the project life cycle, serving as mentor, catalyst, motivator, barrier buster, and boundary manager. Most of the sponsor responsibilities are covered below:

  • The sponsor is the link between the project manager and senior managers, lead negotiations to gain and ensure stakeholder consensus.
  • Champion/Promotion: The project sponsor is the best ‘project seller’ that champions the project thought the business. The sponsor promotes and defends the project in front of all other stakeholders. They are the project champion that attempts to keep the project at the highest priority within the organisation.
  • Informing:  They receive project status updates from the project manager and disseminate the information to the relevant executives.
  • Project Charter:  This document officially creates the project and assigns the project manager.  It falls directly within the project sponsor’s responsibility.
  • Authorisation: They authorise the project and assign the project manager. They approve the project management plan and are kept aware of how the project is managed.
  • Scoping:  They are generally responsible for determining the initial project scope, although the project manager is ultimately responsible for the official project scope within the project management plan.
  • Goals: The Sponsor should ensure that the business need is valid and correctly prioritised within the project.
  • Communication: Clearly communicate on aspects of the project with stakeholder groups and senior management.
  • Keeping to Schedule: The Sponsor is heavily involved in ensuring that the project is kept to the original schedule along with the Project Manager. In order to manage the schedule the Sponsor and Project Manager should meet frequently and review the timeline.
  • Changes: A project can experience changes at any time. The Sponsor needs to ensure that these changes are properly managed to ensure that they don’t have any negative impact on the project.
  • Resolve Risks & Issues: Some issues are out of the reach of the Project Manager such as decisions on changes and conflicting objectives. The Sponsor takes control of these issues and ensures that they are solved efficiently and effectively.
  • Support: The Project Manager needs consistent support during a project. The Sponsor is on hand to provide this support in the form of mentoring, coaching and leadership. The Sponsor also supports the Project Team especially in terms of scope clarification, progress management and guidance.
  • Reporting: Assistance for the PM with appraisal and reporting.
  • Funding: They are responsible for negotiations to ensure funding is in place and approving changes to the project budget.
  • Leadership: Provide direction and guidance for project empowerment, key business strategies and project initiatives.
  • ROI & Benefits: As owner of the business case, the project sponsor is responsible for qualifying and overseeing the delivery of the benefits (the benefits realisation) as well as to identify project critical success factors and approve deliverables.
  • Identify members of Steering Committee and chair these Steerco meetings.
  • Involve stakeholders in the project and maintain their ongoing commitment to the project through using communication strategies and project management planning methods
  • Receiving:  Evaluate the project’s success on completion – The project sponsor receives the project deliverables from the project manager, approves them, and integrates them into the owner organization.

According to the Project Management Institute (PMI), the project sponsor role can be broken into three parts: vision, governance and value or benefits realization. They break those down in the following way:

Vision

    • Makes sure the business case is valid and in step with the business propositio
    • Aligns project with business strategy, goals and objective
    • Stays informed of project events to keep project viable
    • Defines the criteria for project success and how it fits with the overall business

Governance

    • Ensures project is properly launched and initiated
    • Maintains organizational priorities throughout project
    • Offers support for project organization
    • Defines project roles and reporting structure
    • Acts as an escalation point for issues when something is beyond the project manager’s control
    • Gets financial resources
    • Decision-maker for progress and phases of project

Values & Benefits

    • Makes sure that risks and changes are managed
    • Helps to ensure control and review processes
    • Oversees delivery of project value
    • Evaluates status and progress
    • Approves deliverables
    • Helps with decision-making
    • Responsible for project quality throughout project phases

Common reasons why the Sponsor lets down the project:

Many organisations invest heavily in project management training but are blind to the benefits of having project leaders who truly understand how projects differ from other management activities. Business are letting a project down if the sponsor:

    • is reassignment in the organisation, or distraction by other priorities.
    • is micro managing which can disrupt project manager confidence and authority.
    • fails to understand the project process and responsibilities.

The chances are that if an inappropriate project sponsor has been chosen,

    • the effectiveness of the role is reduced,
    • the project is not funded sufficiently,
    • and the overall success of the project is likely to turn into failure.

In fact, any project which is initiated without an appropriate degree of executive sponsorship (executive sponsor) stands an high likelihood of failure.

Sponsorship: project, programme or portfolio

Project

The role of the project sponsor starts before the appointment of the project manager. It continues beyond project closure and the departure of the project manager. So the sponsorship role covers the whole project life cycle.

The project sponsorship role will often be taken by the programme manager where the project is part of a programme.

Programme

The scale of programmes will often require a sponsor to be supported by a group of senior managers who perform some sponsorship duties. However, ultimate accountability will lie with the programme sponsor.

The programme manager should also be a competent project sponsor and will often perform that role for some, or all, of the programme’s component projects.

Portfolio

Sponsorship of a portfolio of projects and programmes will be undertaken by a senior executive with the necessary status, credibility and authority. This may well be a main board member, or even the CEO of the organisation. The scale of a portfolio will require an extensive governance organisation. This may involve, for example, committees with the responsibility for investment decisions or management of change.

What a Project Sponsor Does In Each Phase

While sometimes a project sponsor is clearly engaged from the start and other times they are nowhere to be seen, the best project sponsor is fully engaged with every phase of the project.

Initiation Duties

Project sponsors are instrumental in selecting the project manager during the initiation phase, and then they give that project manager a clear mandate, context for the project and set the level of their authority.

Also, during the project initiation, the project sponsor makes sure the project is appropriate for the organization, offering input on the project charter and participates in the kick-off meeting. The sponsor helps with the decision making during this phase.

Planning Duties

For the planning phase, the project sponsor is checking to make sure the project plan is realistic and feasible. This accounts for time restrictions and whether or not the team is tasked with expectations they cannot meet.

The project sponsor can help resolve issues, too, if they’re beyond the scope of the project manager. If there are other projects in play, the project sponsor is making sure they’re all working together and not against each other.

Implementation Duties

For the implementation and control phases, the project sponsor should work with the project manager, but not overstep boundaries. The project sponsor evaluates the project’s actual progress against what was planned and provides feedback to the project manager as necessary.

Sponsors also help the project manager and team work more autonomously to solve issues as they arise, while making sure that processes are being followed. They identify underlying factors that might cause problems and celebrate completion of milestones.

Closing Duties

During the closing phase, the project sponsor is part of the post-mortem evaluation on performance and other aspects of the project. They make sure that handoffs and signoffs are done properly. Project sponsors help facilitate the discussion that decides whether a project was a success or failure.

Overall, a project sponsor helps to streamline communications. They create trust and collaboration and keep problems from escalating. In terms of issues, they set up the instrument to identify problems with schedule, cost and quality. In that sense, they’re also in charge of making sure risk management is successful. Finally, they also encourage record-keeping for historical data storage.

Top quotes on Change & Trust by Stephen Covey

7Habits-Covey

I’ve first read this book “7 Habits of Highly Effective People” in the 90’s – timeless inspiration!

 

 

 

 

  1. “There are three constants in life – change, choice and principles.”
  2. “Make time for planning; Wars are won in the general’s tent.”
  3. “Be proactive.” 
  4. “Begin with the end in mind.”
  5. “You have to decide what your highest priorities are and have the courage – pleasantly, smiling, nonapoloegetically – to say ‘no’ to other things. And the way to do that is by having a bigger ‘yes’ burning inside.”
  6. “Put first things first.”
  7. “Think win-win.”
  8. “Seek first to understand, and then to be understood.” 
  9. “Most people do not listen with the intent to understand. Most people listen with the intent to reply.”
  10. “If we keep doing what we’re doing, we’re going to keep getting what we’re getting.”
  11. “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” 
  12. “Treat your employees exactly as you want them to treat your best customers.” 
  13. “The key is not to prioritise what’s on your schedule but to schedule your priorities.” Leadership is a choice, not a position.” 
  14. “I am not a product of my circumstances, I am a product of my decisions.” 
  15. “Strength lies in differences not in similarities.” 
  16. “Listen with your eyes for feelings.” 
  17. “The way we see the problem is the problem.” 
  18. “Most of us spend too much time on what is urgent and not enough time on what is important.” 
  19. “Accountability breeds response-ability.” 
  20. “Highly proactive people don’t blame circumstances, conditions or conditioning for their behaviour. Their behaviour of their own conscious choice.” 
  21. “Management is doing things right; leadership is doing the right things.” 
  22. “Be a light not a judge. Be a model not a choice. be part of the solution not part of the problem.” 
  23. “He who has a why can deal with any what or how.” Stephen Covey
  24. “Our ultimate freedom is the right and power anybody or anything outside ourselves will affect us.” 
  25. “The only thing that endures over time is the Law of the Farm. You must prepare the ground, plant the seed, cultivate, and water it if you expect to reap the harvest.”
  26. “A personal mission statement becomes the DNA for every other decision we make.” 
  27. “Courage is not the absence of fear but the awareness that something else is more important.” 
  28. “To achieve goals you’ve never achieved before you need to start doing things you’ve never done before.” 
  29. “Live out of your imagination, not your history.” 
  30. “Sow a thought, reap an action; sow an action, reap a habit; sow a habit, reap a character; sow a character, reap a destiny.” 
  31. “Every human has four endowments – self-awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom. The power to choose, to respond, to change.” 
  32. “I teach people how to treat me by what I will allow.” 
  33. “Motivation is a fire from within. If someone else trie to light that fire under you, chances are it will burn very briefly.” 
  34. “You can change the fruit without changing the root.” 
  35. “Our character is basically a composite of our habits because they are consistent. Often unconscious patterns, they constantly, daily, express our character.” 
  36. “Be patient with yourself. Self-growth is tender; it’s holy ground. There’s no greater investment.” 
  37. “If I really want to improve my situation, I can work on the one thing over which I have control – myself.” 
  38. “Once you have a clear picture of your priorities that is values, goals, and high leverage activities, organise your life around them.”
  39. “What you do has greater impact than what you say.”

 

Also see quotes from Peter Drucker

NED :: Non-Executive Director’s proposition

Are you aware of the substantive and measurable value a Non-Executive Director can bring to you and your business…?

Introduction

The Non-Executive Director, no longer a role that is associated just with large organisations. There is a growing awareness of the NED role and more and more organisations are appointing NEDs of various types, and specific specialities, often within technology and digital transformation, to enhance the effectiveness of their boards as standard practise.

With the pressure on organisations to compete globally, deal with digital transformation and respond to rapidly changing market conditions, new skills are needed at board level. This leads to the role of the NED diversifying and introduces a need to refresh the NEDs as circumstances change, bringing in new specialities, experience and challenge when the organisation needs it.

A good NED can, and should make a substantive and measurable contribution to the effectiveness of the board. Do not see a NED as a consulting advisor – a NED, within the remit of the role of a company director, play a full and active part in the success efforts of an organisation. Irrespective of the skills, experience and network contacts that NEDs will bring, they must above all, provide appropriate independent and constructive challenge to the board.

Both the organisation and the NED must understand the purpose of being a NED, within the specific organisation, for the role to be effective. This includes a clear understanding of what value the NED is expected to bring. A NED’s value goes beyond just the statutory requirements.

On appointment a Non-executive director can:

  • Broaden the horizons and experience of existing executive directors.
  • Facilitate the cross-fertilisation of ideas, particularly in terms of business strategy and planning.
  • Have a vital part to play in appraising and commenting on a company’s investment/expenditure plans.
  • Bring wisdom, perspective, contacts and credibility to your business.
  • Be the lighthouse that helps you find your way and steer clear of near and present dangers.

The role of the NED

All directors, including NEDs, are required to:

  • provide entrepreneurial leadership of the company
  • set the company’s vision, strategy and strategic objectives
  • set the company’s values and standards
  • ensure that its obligations to its shareholders and others are understood and met.

In addition, the role of the NED has the following key elements:

  • Strategy: NEDs should constructively challenge and help develop proposals on strategy.
  • Performance: NEDs should scrutinise the performance of management in meeting agreed goals and objectives and monitor the reporting of performance.
  • Risk: NEDs should satisfy themselves on the integrity of financial information and that financial controls and systems of risk management are robust and defensible.
  • People: NEDs are responsible for determining appropriate levels of remuneration of executive directors and have a prime role in appointing, and where necessary removing, executive directors, and in succession planning.

“In broad terms, the role of the NED, under the leadership of the chairman, is: to ensure that there is an effective executive team in place; to participate actively in the decision–takingprocess of the board; and to exercise appropriate oversight over execution of the agreed strategy by the executive team.”; Walker Report, 2009

 

A non-executive director will bring the follow benefits to your company:

  • strengthen the board and provide an independent viewpoint
  • contribute to the creation of a sound business plan, policy and strategy
  • review plans and budgets that will implement policy and strategy
  • be a confidential and trusted sounding board for the MD/CEO and keep the focus of the MD/CEO
  • have the experience to objectively assess the company’s overall performance
  • have the experience and confidence to stand firm when he or she believes the executive directors are acting in an inappropriate manner
  • ensure good corporate governance
  • provide outside experience of the workings of other companies and industries, and have beneficial sector contacts and experience gained in previous businesses
  • have the ability to clearly communicate with fellow directors
  • have the ability to gain the respect of the other directors
  • possess the tact and skill to work with the executive directors, providing support and encouragement where difficult decisions are being made
  • have contacts with third parties such as financial sources, grant providers and potential clients

Looking for a NED?

Now that you understand what a NED can do – What are you waiting for?

Contact Renier Botha if you are looking for an experienced director with strong technology and digital transformation skills.

Renier has demonstrable success in developing and delivering visionary business & technology strategies. His experience include Mergers & Acquisitions (M&A), major capital projects, growth, governance, compliance, risk management as well as business and organisation development. From startup to FTSE listed enterprise, the value Renier can bring as NED is substantive, driving business growth.

Effective Leadership Communication

We have all heard the saying: “Communication is the key to success!”

Leadership coaches and successful leaders all agree that when it comes to communication – A leader can never communicate enough! The communication gurus say that even when there is nothing to communicate, the leader should communicate that there is nothing to communicate…

I have been asked the questions: “ How do you communicate effectively to ensure that everyone in the team are on the same page?” and “How do you ensure that you address and manage people’s expectations?”

To answer this, I’ll start by over simplifying in saying that communication is simply the exchange of information between a sender and a receiver, through a specific medium. In electronic engineering information is transferred from a transmitter to a receiver as an electric signal in a controlled way, ensuring the receiver receives the same information that left the sender – effective communication. That is no different with humans. As a leader communicating to your team, you are distributing information amongst other humans, amongst people – and herein the challenge. People, unlike electronic senders and receivers (which are manufactured to be identical) are different, not one is alike. Hence will the interpretation of the information exchanged through communication  differ as well. The challenge to effective communication is to align the interpretation of the information into a common understanding between the communicator (speaker/sender) and the audience (listener/receiver).

The ways in which you can ensure that you are addressing and managing people’s expectations better, are in understanding the people better. A better understanding of people, paradoxically comes through effective communication – to ask questions and listen more than actually doing the talking (active listening).

Communication is more than just your words – it is also:

  • how you say it – tone of voice, passion, authenticity
  • why you say it – the message’s intention
  • when you say it – time of day or after a specific milestone or prior an event
  • what you say AND what you don’t to say – sometimes what you don’t say gives a clearer picture of what you want to say…
  • your body language – facial expression, gestures and posture communicate a lot of the unsaid word

Communication Empowers

Consuming information leads to knowledge and knowledge is power. Thus communication leads to empowerment.

The ‘One Minute Manager’ refers to empowerment as: “Empowerment is something someone gives you – leadership is what you do to make it work.”

Communication empowers people with knowledge – to be informed and to feel part of something bigger. How the communication is being delivered (leadership) will determine it’s outcome.

What is LeadershipMy definition: “Leadership is the art of leading a group of people or an organisation to execute a common task by providing a vision that they follow willingly through the inspiration received from the leader’s passion, knowledge, methodologies, approach, and ability to influence the interests of all members and stakeholders.”

How can you accomplish this if you cannot effectively communicate the vision in a way that people feel inspired to willingly take action towards achieving it? Effective communication is key…

You can have the best team mission with SMART objectives but if you cannot communicate it to your team, you will struggle to make progress. How well you can communicate your plan (unambiguously) will determine if your team will really mobilise and unite behind you and go the extra mile to make it happen. The ultimate success measure of effective communication is: “your plan becomes the team’s plan” – everybody on the same page!

People are not mind readers – they need clear instructions and clear information to make decisions and conduct their work, especially if the work is delivered within a team where coherence and a mutual output objective are of the essence. Ultimately, it is in your best interest to accept responsibility for getting what you need to succeed in the workplace. As leaders it is in your best interest and your responsibility to ensure that what’s needed to succeed, is effectively communicated to your work teams.

Consider This

You can improve the effectiveness of your communication through paying attention to the following aspects, each discussed in more detail below:

  • Know & Understand your audience
  • Motivational & Confidence building
  • Have a Plan
  • Make sure the communication subject is clear – stick to it
  • Be Direct
  • Be Authentic
  • Enough detail
  • Bi-directional communication is more impactful
  • Common Cause
  • Think before you speak
  • Emotional Intelligence
  • Get Assurance – get feedback, assure the message sent is the message received
  • Build Trust
  • Situational leadership – choose the communication style to suite the situation

 

Know & Understand the Audience

Being an effective communicator allows you to address the interests and concerns of your target audience whether it being your team, your customer or client, the stakeholders or an audience listening to your presentation. Knowing and understanding your audience help to ensure that your grab their attention when you communicate and that they feel your are addressing the message to them. To understand your audience better and to structure communication appropriately, you can ask questions like:

  • Who is the audience?
  • Why is that the audience? (sometimes this is obvious but by asking this question, really think about who should be getting this message and why? Why not?)
  • What are we trying to achieve?
  • What are your plans?
  • What are the expectations of me as the leader/presenter and of the people the team members/audience?
  • What will be the desired impact of your message? (Also think about the undesired outcomes and how you can proactively prevent that?)
  • What will be the impact of your plans to the business, the team and to the people personally? – Do not leave people with more questions than before.
  • Why can we productively work together? (Understanding this is key to structuring the message to utilise people’s strengths to bring acceptance and empowerment – a sense of belonging.)
  • How will we know we are doing a great job? (How will this be measured within the audience – everyone needs to understand the metrics.)
  • Are you using a language (terminology and jargon) that the audience can relate to? There is a difference in technology speak and business speak. Align the vocabulary to your target audience – i.e. when addressing business leaders do not use too much technical acronyms and terms, rather focus on outcomes and financial numbers.
  • Do you understand the audience’s needs?
  • How can you, as the leader, meet their needs?
  • How frequently do I need to communicate? (Constant)
  • What method, approach and medium (usually a combination of) will deliver the message best? (Face to face, one to one, round table, town hall, informal stand-up, email, presentation (power-point), graphs, bullet points, etc…)
  • To what level of detail do I need to go into, to describe clearly what I mean? (Post communication, everybody must have the same picture in their minds.)

Motivational and Confidence building

Communication should always be motivational and aim to build confidence within the audience – especially when bad news is being delivered. Ensure that you mention the performance of the team, the success resulting from the efforts. The positive future that awaits and the confidence that you have in the teams abilities to realise that future. Keep repremending content to the point and as short as possible and always follow it up with a positive prospect building trust and confidence.

Have a plan

If you are communicating change or progress, you must come prepared with a plan. Have a relevant understanding of the past, the present and the future. The plan is usually “how” the team will progress from where they have been, using what they have today to build the desired future. Progress against a plan must always be measurable to unsure continuous improvement.

Be clear on what is being communicated

Ensure that everyone is clear of the subject being communicated. Focus on the key message of the communication and present it in a direct and authentic way. Stick to the subject. Ensure that the message comes with the right context and content for the receiver to place it in the right perspective.

Be Direct

I believe in a direct approach – say it as it is. Have the guts to say what is needed. Speak about the hard things that no one talks about but everyone wants to hear. Address the elephant in the room, preferably before you are asked about it.

 Be Authentic

My believe is to always be truthful and authentic in delivering your message, be yourself – people see straight through anything else…

Enough detail

Ensure that you communicate just enough detail to ensure everyone has the same picture in his or her minds after you have communicated. Too much detail and people will loose interest. Too little detail and people will makeup their own inconsistent picture. Remember the story of the group of people that were told that there is a cat in the room next door… the storyteller waited for the picture to start forming and then asked each one of the audience to describe it. As you can imagine various different pictures were presented – a black cat, a ginger cat or is it a tiger?

Always be prepared to go into way more detail than what you expect – your ability to use detailed facts to support your message, especially when asked about it, will determine the credibility of your message.

Bi-directional

Successful communication always has to be two-way. You have to be a good listener as well. Be prepared to have collaboratively discussions – listen intently before you respond. Do not formulate your next response in your head instead of listening to what is being said or asked. Your team will have a wealth of knowledge and insight that might help to enhance the right picture. This means being able to have a meaningful discussion with people, understanding, assisting and facilitating the resolution of their problems, ensuring people know what to do and why they are doing it without you having to tell them how to do it. (See Success – people come first).

Effective communication is the continuous search and commitment to seek for a better understanding. Approach conversations from a learning perspective, an opportunity to get to know more rather than a one directional “tell” perspective.

Common Cause

For the message to hit home it must address a common cause – something that address the benefit of the team but also on an individual level. Either create a common cause in your communication or remind people of the common cause – why it is important to be part of something bigger rather than just you as an individual.

 Think before your speak

Stop and think things through before you act in haste, sending out an ill-considered communication. Think what needs to happen, what are the benefits, risks, what are the desired outcome… Then compile a well-considered and effective communication. Remember this – Once the message is out, you can never really take it back.

Emotional Intelligence

In the blog post on Emotional Intelligence, EQ is defined under five interconnected components:

  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills

Use your own EI to assess the situation before your decide on the appropriate way to react and how what needs communicating. In short I say:” Trust your gut feeling.”

Get Assurance

Continuously test the effectiveness of your communication by asking people to relay to you what their interpretation is. Ask this questions at all levels – do not assume that the organisation structure will distribute the intended message to all that needs to hear it – go check for yourself. Get feedback. Get the assurance that people understand what you are communicating and that if people are remembering and acting on what has been communicated. If not – communicate again, again!

Build Trust

You want your communications to be trusted. How do you build trust? By doing what you say you are going to do and build relationships at all levels with integrity and honesty. When you are trusted, your communication is on-boarded more sincerely and you are taken seriously – building rapport.

Situational Communication (and Leadership)

There are many different leadership styles (read more here) as outlined in the list below:

  • Autocratic Leadership
  • Bureaucratic Leadership
  • Charismatic Leadership
  • Democratic/Participative Leadership
  • Laissez-Faire Leadership
  • People-Oriented/Relations-Oriented Leadership
  • Servant Leadership
  • Task-Oriented Leadership
  • Transactional Leadership
  • Transformational Leadership

The “One Minute Manager” summarised leadership into four basic styles:

  • Directing – The leader provides specific instructions and closely supervises the accomplishment. (Communicate mainly by telling people what needs to be done)
  • Coaching – The leader continuous to direct and closely supervise but also explains decisions, solicits suggestions and support progress made. (Communicate a directive or corrective after team collaboration)
  • Supporting – The leader facilitates and supports people’s efforts toward accomplishment and shares responsibility for decision making with them. (Communicate similarly to the Coaching style)
  • Delegating – The leader turns over responsibility for decision making and problem solving to subordinates. (Communicate collaboratively and inclusively)

Usually the leaders default communication style is directly related to the leadership style. An effective leader can adapt his management style and hence his communication style according to the situation, including consideration for the audience and the nature of the message to be communicated.

To Conclude

Remember and think about all the aspects mentioned for consideration, before you communicate. Be flexible and agile in your approach to communication – as a leader you must be able to fluently switch between different leadership and communication styles and mediums to ensure optimum results, in the moment. There is no one glove that fit them all, leadership is not a science – hence the art of leadership. You’ll know when you get it right – do more of those!

Every situation is different and hence can a single communication approach not be seen as superior to the other – there are no equals. I’ll conclude with this saying from the ‘One Minute Manager’: “There is nothing so unequal as the equal treatment of un-equals.”

 

Also Read:

Management Communication Plan

 

Bimodal Organisations

The continuous push towards business improvement combined with the digital revolution, that has changed the way the customer is engaging with business through the use of technology, have introduced the need for an agility in the delivery of IT services. This speed and agility in IT delivery, for the business to keep abreast of a fast evolving and innovative technology landscape and to gain an competitive advantage are not just required in the development and/or introduction of new technology into the business, but in the way “keep the lights on” IT operations are reliably delivered through stable platforms and processes enabling business growth as well.

IT Bimodal

We can agree that once systems and solutions are adopted and integrated into business operations, the business requirement for IT delivery changes with IT stability, reliability, availability and quality as key enablers to business performance optimisation. There are thus two very distinct and equally important ways or modes of delivering IT services that should seamlessly combine into the overall IT Service Operations contributing to business growth.

Gartner minted in 2016 the concept of IT Bimodal – the practise to manage two separate coherent modes of IT delivery.

Mode 1: Focussed on Stability Mode 2: Focussed on Agility
Traditional Exploratory
Sequential Non-linear
Emphasis on: Safety & Accuracy Emphasis on: Agility and Speed

Each of the delivery modes has their own set of benefits and flaws depending on the business context – ultimately the best of both worlds must be adapted as the new way in which technology delivers into business value. Businesses require agility in change without compromising the stability of operations. Change to this new way and associated new Target Operating Model (TOM) is required.

Bimodal Organisation

This transformation is not just applicable to IT but the entire organisation. IT and “the business” are the two parts of the modern digital business. “The Business” needs to adapt and change their work style (operating model) towards digital as well. This transformation by both IT and “the business”, branded by Gartner as Bimodal, is the transformation towards a new business operating model (a new way of working) embracing a common goal of strategic alignment. Full integration of IT and business are the core of a successful digital organisation competing in the digital era.

The introduction of Agile development methodologies and DevOps, led to a transformation in how technology is being delivered into business operations. IT Service Management (ITSM) and the ITIL framework have matured the operational delivery of IT services, as a business (#ITaaBusiness) or within a business while Lean Six Sigma enables business process optimisation to ultimate quality delivery excellence. But these new “agile” ways of working, today mainly applied within IT, is not enough for the full bimodal transformation. Other aspects involving the overall organisation such as business governance and strategy, management structures and organisational architecture, people (Human Capital Management – HCM), skills, competencies, culture, change management, leadership and performance management as well as the formal management of business and technology innovation and integration, form additional service areas that have to be established or transformed.

How do organisations go about defining this new Bimodal TOM? – In come Bimodal Enablement Consulting Services in short BECS.

BECS – Bimodal Enablement Consulting Services

Gartner’s definition: “An emerging market that leverages a composite set of business and technology consulting services and IP assets to achieve faster more reliable and secure, as well as business aligned, solutions in support of strategic business initiatives.”

To establish a Bimodal enabled TOM, organisations need to architect/design the organisation to be customer centric, focussing on the value adding service delivered to the client/customer – a Service Oriented Organisation (SOO) designed using a Service Oriented Architecture (SOA). This set of customer services (external facing) should relay back to a comprehensive and integrated set of supporting and enabling business services (internal facing) that can quickly and effectively enable the business to innovate and rapidly adapt and deliver to changing customer needs and the use of technology within the digital era. This journey of change, that businesses needs to undergo, is exactly what digital transformation is about – not just focused on the technology, processes, quality and customer service, but on the business holistically, starting with the people working within the business and how they add value through the development and use of the right skills and tools, learning an applying it rapidly throughout the business value chain.

A customer centric delivery approach requires the development and adoption of new ways in which work are conducted – new management structures, building and enhancing A-teams (high performing individuals and teams, getting the job done), optimised processes and the right tool sets.

BECS must address the top bimodal drivers or goals, as identified by Gartner research:

  • Deliver greater IT value to the business
  • Shorten the time to deliver solutions
  • Enable digital business strategies
  • Accelerate IT innovation
  • Transform IT talent/culture/operations
  • Increase the interaction between business and IT
  • Embrace leading-edge technologies, tools and/or practices
  • Reduce IT costs (always a favourite)
  • Change the organisation’s culture

Take Action

Are you ready, aligned and actively engaging in the digital world?

Can you accelerate change and enable revenue growth with rock-solid service and business operations?

Are you actively practicing bimodal, continuously adapting to the changing digitally empowered customer demand?

The ultimate test to determine if you are bimodal: Every business process and every enterprise system needs to work without a blip, even as more innovation and disruptors are introduced to make the business more efficient and responsive.

It is time to be a bimodal organisation!

___________Renier Botha specialises in helping organisation to optimise their ability to better integrate technology and change into their main revenue channels – make contact today.

Related post: Success – People First; Performance ImprovementAGILE – What business executives need to know #1; AGILE – What business executives need to know #2; Lean Six Sigma; The Digital Transformation Necessity; Structure Tech for Success

Performance Improvement: Effective & Efficient

Performance is simply the action taken or process followed in doing a task or function.

Performance improvement – the continuous driver to be better, to grow, to achieve great things!

Directly related to business performance is the ability to change the business processes for greater effectiveness and efficiency increasing productivity while terms like specialisation, standardisation comes to mind followed by measurement, data analysis, statistical analysis, root cause analysis and finally process control and quality control and the overriding metric – customer satisfaction.

Remember the saying by Peter Drucker: “What gets measured, gets improved”…

Measuring performance involves the ability to measure the effectiveness of an initiative or action as well as the efficiency in which it is achieved. Similarly performance improvement involves the enhancement of effectiveness while optimising the efficiency.

Effective: Success in delivering a desired or intended result.

Efficient: Achieving maximum productivity through optimal use of resources with minimum waste or expense.

Depending on your business and your situation you must select or develop key performance indicators (KPIs) to calculate the effectiveness and efficiency of your activities – for business this is usually calculated in monetary terms. Once you understand your current performance you can set KPI targets and work on improvement initiatives.

I found this flow on Pinterest that gives a great overview of the processes involved in enhancing effectiveness and efficiency to increase business performance summarised in 5 habits of the mind:

  1. Know where time goes
  2. Focus on outward contribution
  3. Build on Strengths
  4. Concentrate on selected area that produce outstanding results
  5. Make effective decisions

Linking appropriate KPIs to this flow can measure progress and deliver improving results.

Effective_Efficient

Performance Management

Performance (Effectiveness and Efficiency) can be influenced by various different factors – illustrated in the diagram below.

Performance_Improvement - CP.png

In using this diagram, a critical path (Shown in red above) can be drawn to improve performance in a specific area i.e. staff performance.

  1. First performance is defined,
  2. then measured to get a specific result (and understanding the impact it has overall).
  3. Understanding the results to determine which key skills, abilities and competeencies or lack there-of are contributing to the specific performance.
  4. Talent is needed to deliver performance – talent skills, abilities and competencies can be trained or recruited.
  5. Engagement is key – involve, motivate and empower your talent to respond and interact with the business – engagement brings a sense of happiness, which is a great motivator for creativity and performance.
  6. And the cycle repeats in never ending quality improvement loop.

This methodology can be adapted and used for performance improvement in any area of the business value chain.

Remember performance improvement is always reflected in the customer satisfaction. Satisfied customers engage with the business recurrently – hence revenue growth!

Let’s Talk – renierbotha Ltd specialises in the performance improvement of business and IT operations. Are you looking to achieve your goals faster? Create better business value? Build strategies to improve growth? We can help – make contact!

10 Peter Drucker Quotes that challenges Business Leadership thinking

Drucker is one of the best-known and most widely influential thinkers and writers on the subject of management theory and practice. In 1959, Drucker coined the term “knowledge worker,” and later in his life considered knowledge-worker productivity to be the next frontier of management.

  1. What gets measured gets improved.”
  2. “If you want something new, you have to stop doing something old.”
  3. “Doing the right thing is more important than doing the thing right.”
  4. “There is nothing quite so useless as doing with great efficiency something that should not be done at all.”
  5. Results are gained by exploiting opportunities, not by solving problems.”
  6. “So much of what we call management consists of making it difficult for people to work.”
  7. Meetings are by definition a concession to a deficient organization. For one either meets or one works. One cannot do both at the same time.”
  8. “People who don’t take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.”
  9. Long-range planning does not deal with the future decisions, but with the future of present decisions.”
  10. Management is doing things right. Leadership is doing the right things.”

Drucker – management thought leader

His Key Ideas

Drucker is considered the single most important thought leader in the world of management, and several ideas run through most of his writings:

  • Decentralization and simplification.[31] Drucker discounted the command and control model and asserted that companies work best when they are decentralized. According to Drucker, corporations tend to produce too many products, hire employees they don’t need (when a better solution would be outsourcing), and expand into economic sectors that they should avoid.
  • The concept of “knowledge worker” in his 1959 book The Landmarks of Tomorrow.[32] Since then, knowledge-based work has become increasingly important in businesses worldwide.
  • The prediction of the death of the “Blue Collar” worker.[33] The changing face of the US Auto Industry is a testimony to this prediction.
  • The concept of what eventually came to be known as “outsourcing.”[34] He used the example of “front room” and “back room” of each business: A company should be engaged in only the front room activities that are critical to supporting its core business. Back room activities should be handed over to other companies, for whom these tasks are the front room activities.
  • The importance of the nonprofit sector,[35] which he calls the third sector (private sector and the Government sector being the first two). Non-Government Organizations (NGOs) play crucial roles in the economies of countries around the world.
  • A profound skepticism of macroeconomic theory.[36] Drucker contended that economists of all schools fail to explain significant aspects of modern economies.
  • A lament that the sole focus of microeconomics is price, citing its lack of showing what products actually do for us,[37] thereby stimulating commercial interest in discovering how to calculate what products actually do for us; from their price.[38]
  • Respect for the worker. Drucker believed that employees are assets not liabilities. He taught that knowledgeable workers are the essential ingredients of the modern economy, and that a hybrid management model is the sole method of demonstrating an employee’s value to the organization. Central to this philosophy is the view that people are an organization’s most valuable resource, and that a manager’s job is both to prepare people to perform and give them freedom to do so.[39]
  • A belief in what he called “the sickness of government.” Drucker made nonpartisan claims that government is often unable or unwilling to provide new services that people need and/or want, though he believed that this condition is not intrinsic to the form of government. The chapter “The Sickness of Government”[40] in his book The Age of Discontinuity formed the basis of New Public Management,[41] a theory of public administration that dominated the discipline in the 1980s and 1990s.
  • The need for “planned abandonment.” Businesses and governments have a natural human tendency to cling to “yesterday’s successes” rather than seeing when they are no longer useful.[42]
  • A belief that taking action without thinking is the cause of every failure.
  • The need for community. Early in his career, Drucker predicted the “end of economic man” and advocated the creation of a “plant community”[43] where an individual’s social needs could be met. He later acknowledged that the plant community never materialized, and by the 1980s, suggested that volunteering in the nonprofit sector was the key to fostering a healthy society where people found a sense of belonging and civic pride.[44]
  • The need to manage business by balancing a variety of needs and goals, rather than subordinating an institution to a single value.[45][46] This concept of management by objectivesand self-control forms the keynote of his 1954 landmark The Practice of Management.[47]
  • A company’s primary responsibility is to serve its customers. Profit is not the primary goal, but rather an essential condition for the company’s continued existence and sustainability.[48]
  • A belief in the notion that great companies could stand among humankind’s noblest inventions.[49]
  • “Do what you do best and outsource the rest” is a business tagline first “coined and developed”[50] in the 1990s by Drucker.[51] The slogan was primarily used to advocate outsourcing as a viable business strategy. Drucker began explaining the concept of outsourcing as early as 1989 in his Wall Street Journal (WSJ) article entitled “Sell the Mailroom.”[52] In 2009 by way of recognition, Drucker was posthumously inducted into the Outsourcing Hall of Fame for his outstanding work in the field.[53]

From wikipedia: https://en.wikipedia.org/wiki/Peter_Drucker

 

How to Be a Great Leader: Stay Human

How exactly can the five elements of emotional intelligence EI be combined to result in great leadership?

The first step is to remember this: You’re a leader, not a super hero. It’s OK to be human. In fact, it’s critical to maintain all of the qualities of a human, particularly the ones that enable other people to relate to you and like you. Here are six ways to do just that.
#EI #Lead #People #Leadership

Guest Blog: Original article 

We all have the ability to influence other people, and are, thus, all leaders in some way. And while leading by example is a known recipe for success, how to combine the actual ingredients for that recipe is often elusive. A huge part of what makes an effective leader is emotional intelligence, the capacity to be aware of, control and express one’s emotions, as well as handle interpersonal relationships judiciously and empathetically. Emotional intelligence, also known as EQ or EI, is a term popularized by Daniel Goleman, who defined these five interconnected components of emotional intelligence:
1. Self-awareness.
2. Self-regulation.
3. Motivation.
4. Empathy.
5. Social skills.

So there’s a list of ingredients, but how exactly can those five elements be combined to result in great leadership? The first step is to remember this: You’re a leader, not a super hero. It’s OK to be human. In fact, it’s critical to maintain all of the qualities of a human, particularly the ones that enable other people to relate to you and like you. Here are six ways to do just that.

Vulnerability (self-awareness)
As counterintuitive as it may seem, great leadership relies on vulnerability. Humans aren’t perfect. We all make mistakes. We all fear something. A leader who can acknowledge and address his or her vulnerabilities is respected and emulated because vulnerability builds connection and trust.

Storytelling (self-awareness, empathy and social skills)
Ken Kesey, professional storyteller and author of One Flew Over the Cuckoo’s Nest (among many other titles) once said, “You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case.” This is what stories can do. Instead of telling someone what to do or how to do it, share anecdotes from your life with takeaways that exemplify your values, how you came to appreciate those values and what you like to see in other people. Sharing personal stories (and listening to other people’s stories) also exposes a vulnerability that, ultimately, builds trust. If you’re not a natural storyteller, find a storytelling workshop or encourage your organization to host a storytelling lab. You’ll discover that we, as humans, have been telling stories for thousands of years and are programmed to do it. (In fact, the Latin word “historia,” which is where the word “history” derives from, has the word “story” right in it—because narratives—illustrated, oral and written—are how humans have always shared information.)

De-Powering (self-regulation)
Neuroscientists have studied why power corrupts and found that it impairs “mirroring,” a neural process that is a cornerstone of empathy. While it’s difficult to prevent power from having this affect on your brain, it is possible to remove yourself from power occasionally. To maintain a capacity for empathy, it’s important to not always feel powerful by participating in mundane obligations (e.g. buy milk, pay bills), recalling humbling episodes from your past, and interacting and relating (genuinely) with ordinary, less influential people.

Psychological Safety (motivation and empathy)
Emotional intelligence requires inner motivation, and leadership requires the ability to inspire and energize other people. But if you want an innovative team that enjoys coming to work and comes up with fresh ideas, approach them with compassion in order to nurture an environment where people feel comfortable expressing opposing opinions and taking risks. A supportive environment allows people to experiment with ideas without fear of ridicule or recrimination. Also toward that end, don’t be stingy with praise—but do be sincere.

Knowing People (empathy)
Isolation has a huge price. If your team doesn’t know you, understand you and like you, then the reverse is also true: You don’t know, understand or like the individuals on your team. And that means that you can’t help each person play to his or her strengths. Only by getting to know individuals will you be able to recognize their limitations and special abilities and be able to adapt and find the best role for everyone on the team.

Diffusing Conflict (social skills and empathy)
People push buttons. People disagree. And a good leader needs to know how to flip the script before arguments escalate and damage work relationships. One technique when someone flies off the handle is to simply stop the conversation and ask with genuine concern, “Are you OK?” A conflict-diffusing response like this, which interrupts the tempo of a heated conversation and subdues an amygdala hijack, is often effective.

Costs reduction initiatives: Retain resources – incubate value innovation

Why is it that technology is always perceived as being too expensive? Do organisations really understand the underlining value technology brings to the business as a foundational enabler? If the answer is yes, then why the continued pressure on Technology Executives to reduce cost? It is interesting that when it comes to cutting cost, business and financial leaders always look at cutting technology resource head count instead of seriously evaluating opportunities to improve productivity and efficiency through value innovation.

In accounting terms there are only two main actions to improve the bottom line – increase Revenue and/or reduce Cost. In technology business operations these two factors can be influenced by several initiatives of which reduction of staff is one option. This should be the last resort, in my view. Despite the known facts that cutting heads in IT, in essence, is cutting intellectual property, knowledge and experience that resides within your team, is it still at top on the list for CFOs, other Executives and Board Members when the cost reduction discussion comes up!

Before we look at reducing the workforce delivering the technology services and products forming the enabling foundation for any organisation, surely we should look at viable alternatives, value innovative initiatives, forthcoming from our staff. Empower your staff to be an incubator for innovation.

Technology operations are all about providing services at a specific level as defined in SLAs (Service Level Agreements) for example:

  • IT infrastructure hosting email, website, file depositories and intranets,
  • Software Development of products the organisation sell to clients and/or use in-house,
  • Implementation, Integration and Customisation projects where software products are deployed,
  • Help/Service Desk supporting IT end-users, etc.

These services are all provided by technologist, by people, and People Come First (Read more…) Focussing on a professional, efficient and happy team by understanding the needs of every individual, goes a long way in ensuring the appropriate initiatives are forthcoming from your staff to make technology more proficient.

One of the key responsibilities of a technology executive is the efficient management of the resources. This is especially important when technology companies/departments are delivering services where the resources are the biggest expense on the technology P&L (Profit & Loss account or Income statement – Read more…).

Resources, as a high expense, reinforce the importance of proper Resource Management in business governance. Resource Management is not only about ensuring the right staff numbers with the right skills sets are available to deliver to business expectation and demand, but it is also about creating the right environment and support to ensure your staff flourish, grow and freely contribute. In my experience are ‘Resource Managers’ far too undervalued by business leaders not understanding the value of the role. Business leaders should work closely with the Resource Managers to ensure their staff is not seen as major expense but as a key asset contributing not only to current business operations but also future business growth and bottom line improvement initiatives.

Business are investing a lot in building teams of highly skilled and motivated people that feel valued and part of something special. These people are driving a clear and larger than themselves vision, that delivers results leading to recognition and self fulfilment. These people are full of innovative ideas on how to improve the business value proposition.

When it comes to resource management, incubating value driven innovation:

  • Ensure you have the right staff. Optimise your recruitment process to ensure that you have a robust framework for bringing the right people for your organisation onboard.
  • Keep your staff happy, mentally stimulated and intellectually engaged in all business processes and services. Make sure they are informed and are actively participating in the decisions driving the business forward.
  • Give them opportunities to learn in their delivery. Good people has a natural urge to continuous improvement – facilitate it.
  • Create communities where staff can learn and share knowledge on a formal and informal basis.
  • Plan your resourcing levels better. Ensure you have the right staff capacity with the right skills to deliver the services to the business demand and expectation.
  • Use flexible resourcing models combining permanent, temporary contracted and outsourced resources.
  • Continuously capture task and productivity data.
  • Utilise analytics, mine the productivity information to give your insight in areas/services costing the most and why. Act on these insights!
  • Build a framework you can use in planning resource capacity forecasting. Work closely with the business to understand the sales pipeline and product development strategy to ensure you optimise your resource capacity with the demand. There is nothing more disruptive to any organisation than constant resource level fluctuation (increase/hiring and decrease/firing) due to poor strategic and project planning.
  • Identify your key resources and nurture them, retain them at all cost – they are the knowledge keepers of your IP (intellectual property). It is cheaper to implement initiatives to retain staff than it is to replace them!
  • People want to feel part of something and if they are happy in their community contributing to a future and in the process they are improving themselves, they are much more likely to stay. Recruitment fees, where staff retention % are low, are a large contributor to cost.

Any cost saving initiative has a fundamentally key measure that needs to answer true: “What is the value to the business?” Revenue and cost do not always define the true value…

What is the true value your staff bring to the success of your business? Have you asked them and really involved them to work with you on ideas to improve business value through innovation rather than cost cutting?

One last point – when you have done your value analysis and it does come to letting staff go, remember this: treat them fare – you never know when you will need them again.

 

Are you under pressure to cut cost? renierbotha ltd specialises in the fine tuning IT operations for optimum business value – Make contact!

Case Study – Renier Botha’s Game-Changing Leadership at Systems Powering Healthcare (2015-2017)

Posted on November 1, 2017

Introduction:
Back in December 2015, Renier Botha stepped in as the big boss—Managing Director and Head of Service at Systems Powering Healthcare, aka SPHERE. This place is all about delivering top-notch IT services and infrastructure to a whole lot of NHS healthcare workers—over 10,000 to be exact. Let’s dive into how Botha totally revamped SPHERE in his two year tenure, turning it into a powerhouse through his sharp strategic moves, cool innovations, and rock-solid leadership.

Facing the Music and Setting Goals:
Right off the bat, Botha was up against some big challenges. He had to shift SPHERE from an old-school cost-plus model to a snazzy commercial-service-catalogue model while also trying to attract more clients. His main to-dos were to get the company on stable footing, map out a strategic game plan, and make sure they were all about putting customers first.

Key Moves and Wins:

  1. Strategic Master Plan: Botha wasted no time. Within the first three months, he whipped up a six-year strategic plan that laid out all the key investments and milestones to get SPHERE to grow and thrive.
  2. From Startup to Star: Managing a team of 75, Botha steered SPHERE from its startup phase to become a well-known medium-sized business, hitting their three-year targets way ahead of schedule – in just two years!
  3. Tech Makeover: One of his big programmes was pouring £42M into beefing up SPHERE’s tech – think better networks, better hosting, the works. This move was all about making sure they could keep up and stay ahead in the long run.
  4. Service Delivery Shake-up: Botha brought in a new, customer-focused operating model and rolled out Service-Now to up their tech game. This not only made things run smoother but also saved a ton of money, giving them a killer return on investment.
  5. Financial Growth: Under his guidance, SPHERE’s dough rolled in 42% thicker thanks to smart mergers, acquisitions, and raking in new clients. They also managed to save the NHS about £3m a year with their shared service gig.
  6. Cost-Cutting Genius: He managed to slash the “Cost per IT User” by 24% in two years, showing just how much bang for the buck SPHERE could offer.
  7. Big Win: Thanks to a revamped service catalogue, SPHERE nailed a whopping £10m contract to provide IT services for Northumbria Healthcare NHS Foundation Trust.
  8. Happy Campers: Botha didn’t just focus on the numbers; he also built a workplace where people actually wanted to stick around. Employee retention jumped from 82% to a whopping 98% by the end of his run.

Conclusion:
Renier Botha’s time at SPHERE shows just what can happen when you mix visionary leadership with a knack for making smart moves in healthcare IT. He not only met the big challenges head-on but also made sure that SPHERE became a go-to example of how IT can seriously improve healthcare services. His story isn’t just about a job well done; it’s about setting a whole new standard in the industry.

The Digital Transformation Necessity

Listening to every keynote, panel discussion or reading articles relating to business sustainability through technology, one message is repeated over and over again – Digital Transformation is imperative for all businesses!

Although this message is coming through loudly, is it not always clear to business leaders and the workforce, exactly what digital transformation really is and what it means for their organisation.

In explaining digital transformation as the benefit and value that technology can enable within the business through technology innovation including IT buzz words like: Cloud, Automation, Dev-Ops, Artificial Intelligence (AI), Machine Learning, Internet of Things (IoT), Single Sign-On, Data Mining & Big Data, Bit Chain – does not really make the need for digital transformation any clearer.

One thing is clear though – we are living in a hyper-connected world where technology and more specifically, digital devices, are the glue linking together people and information in new ways we can hardly comprehend. In this statement, is the clue of what digital transformation entails…

What is digital transformation?

We can define digital transformation as the fundamental changes in the manner in which business and organisational operations are conducted, to adapt to the changes and to leverage the opportunities, caused by the use of digital devices and their accelerated impact on the way we live.

Digital devices, operate on digital signals running through electronic circuits to collect, store, manipulate, interpret and display information. These digital electronic integrated circuits (ICs) evolved since 1947, when the functional transistor was invented, into what we know today as computers. All digital devices are, at its core, a computer of some sorts used by humans to interact with information.

Transformation on the other hand implies a fundamental change in the way things used to be (converting something from one state to another) – it enables new creativity and innovation inspired by technology evolution, bringing change that introduces a new way, a different way to do things, rather than just enhancing or improving an old or current way.

To simplify it, you could say that digital transformation is the profound changes in the way business is conducted, to adapt to the changes in society caused by the continuous evolvement of computers.

A typical example of digital transformation is the “paperless office” – fundamentally changing the way we preserve information by storing it in digital format rather than writing it down on paper. This concept has profound implications in our commerce interaction expectations if you are comparing the speed in which information can be recalled and processed through digital means vs paper files, archives and libraries…

Who should lead the Digital Transformation?

Computers are hardly breaking news anymore as it is widely used within business where technology has become an integral enabling part of any organisation. Modern digital devices i.e. tablets, smart phones, the IoT, smart watches and other smart wearable devices, are changing the way we live and interact in commerce and hence the way we, as the consumer society, expect business to be conducted. Digital transformation is thus more about the change in business operations – processes and systems – than just the adoption of new technologies. Due to the importance of technology in organisations and the key role IT plays in the organisation’s ability to adapt to the society’s changing needs, it is the role of the CIO to lead the Digitial Transformation initiatives.

Digital Transformation matters because…

Any business change is costly and businesses might avoid change, for that very reason. Howard King of The Guardian, (Nov’13) puts it this way: “Businesses don’t transform by choice because it is expensive and risky. Businesses go through transformation when they have failed to evolve.” He continues in saying that evolving businesses never necessarily need to transform as they are continually focussed on their clients. This evolution ensures the key drivers of transformation namely: changing customer demand, changing technology and changing competition, never coincide in such a way that the business operating model can no longer service it’s customers. When it does, the business reaches a tipping point that requires transformation within the business, to adapt and re-align or tip over the edge.

The pace, at which digital devices have evolved, changed the way we interact with information and has become an intrinsic and material part of daily live. This has left organisations, which did not evolve with the technology, at a tipping point. For businesses approaching or reaching this tipping point it might be too late to evolve and hence Digital Transformation becomes a necessity for survival.

Emerging, disruptive technology driven, companies are changing industries leaving competitor companies with one choice – adapt, through digital transformation, or face the consequences of slowly loosing market share and eventually…

What does a typical Digital Transformation strategy involve?

As every organisation delivers their products and services (the value proposition to it’s clients and customers) in a different way, so will the digital transformation within one company differ from the other.

To define a transformation strategy and the associate change programme, one must look at the value chain of the organisation. Each element within the value chain can, and in most cases must, contribute to the scope:

  • Infrastructure
  • People – Leadership and the overall Workforce
  • Technology
  • Supply Chain
  • Procurement
  • Operations
  • Manufacturing (Engineering)
  • Fulfillment
  • Marketing
  • Sales
  • Service Delivery
  • Business Market (Client’s & Customers)

For each of the business value chain components, one must question the impact of the key transformation drivers:

  • Change in Customer Demand
  • Change in Technology
  • Change in Competition

Understanding these impacts will outline what needs to change, which generally comes down to:

  • Transform the Customer Experience
  • Transform the Operational Processes
  • Transform the Business Model

Note that IT is not singled out in the above – this is because IT is the catalyst that should overall enable these transformation initiatives.

The following examples of Digital Transformation Frameworks can also be helpful in defining the strategy:

Change brings uncertainty… Address it!

Transformation, by definition, brings change and a typical digital transformation programme will dramatically change the organisation. This change will especially affect a key business asset within the value chain – the people working within the business – “Success?.. People come First!”.

It will also dramatically effect, if not completely change, the organisation’s culture. Culture comes from the top – make sure that the board and executives are promoting the transformation and are willing to change themselves, as change is always desired until it is required of one-self.

Empower the workforce to understand the reasons why transformation is needed. Involve everyone to actively contribute to the innovative rethinking of their roles – how does digital technologies impact their daily work experience? Articulate the core business focus (what is the value proposition to the clients and customers) and ask, how can enabling digital technologies be used in support of achieving value excellence?

Find ways to make the necessity of the change a positive win for everyone, as supporting the people through the transformation is just as important as the digital technology you are trying to embrace.

To Conclude

Digital organisations outperform organisations doing digital – making Digital Transformation the last survival action for organisations that have not evolved with digital technology.

Transformation is a dramatic change and hence must the people aspect and business culture be treated with extreme care and sensitivity. A strong CIO is needed to drive the transformation programme with full buy-in from the rest of the executives and the whole workforce.

A well executed digital transformation strategy will re-align the business with the growing digital demands of it’s customers, by addressing the needed adoption of technology innovation across the business value chain resulting in an agile business ready for a fast evolving digital future.

Let’s Talk – Are you looking to achieve your goals faster? Create better business value? Build strategies to improve growth? We can help – make contact!

Career Plan – Life Plan

Having a career game-plan is so key in today’s ever changing and challenging employment environments!

With a global economy balancing on a knife’s edge for the last 10 years the meaning of ‘job security’ is somewhat of a myth. Never get yourself in the mindset that you are irreplaceable – we all are replaceable.

Five and half years ago a colleague and I recognised the need and importance of a career game plan. We realised that life is too short to not be actively planning where you want to be in your career in the future. Taking responsibility for your own destiny and happiness is a key aspect of feeling accomplished. Planning your future is taking responsibility for your own happiness. Quotes that holds true – “Planning is a waste of time, but not planning is planning to fail!”, “Plans are worthless, but planning is everything!” “A Plan never executed, holds no learning and hence no value!”

Realise this – the company you are employed by, will ever, at most, provide you with a certain level of opportunities that will assist you in your personal and career growth, there after – it is up to you to take the action to progress.

My life reality – 90% of my awake life, and more than often while I am sleeping as well, are spend working. Working to build your future either as an employee, an employer, a business owner, entrepreneur, etc. With this high percentage of my life spent working, it is understandable that my feelings towards the execution of my work defines the biggest part of who I am. The conclusion is that my career plan in essence IS my life plan

I came across a very insightful and thought provoking article written by JT O’Donnel . In this article JT gives two examples of people progressing their careers. One is progressing with a career plan to stay secure within employment working towards the employers growth (working for an employer) and the other with career plan of personal growth working towards her life/career goals (working with an employer) – Working for an employer vs Working with an employer.

Which one are you…?

Success?.. People come first!

Successful business, enabled through technology delivery, is a combination of a large amount of different factors of which smart people is a key ingredient. People make projects and business initiatives successful. People do the work. In technology, people define requirements, document the features, engineer the solution, write the code, develop the solution, build and configure the infrastructure, test the product, deploy the system into production and provide the technical after sales support services. It is people building the marketing collateral, following up on sales leads, completing proposal documents and presenting pitches. People work in teams doing the work as their job. At the head of every team is a leader who’s primary job should be the team.

Every single person, as an individual but also as a member of the team, has different needs. Fulfilling these needs is a large part of making people happy, effective and productive that results in successful work delivery.

The other part of success resides in the knowledge of and delivery capability in the different tasks that are executed within teams. These tasks can be grouped into distinct disciplines and every discipline has a key role to play in the team. Getting the team to work in synergy results in successes that defines the individual and the team. The ability to help people fulfill their needs, leads to successful work delivery and ultimately defines the successes of the leaders.

For a leader, knowing enough of each discipline within a successful team is essential – but what is enough knowledge when it comes to management?

In my view, enough is the knowledge and experience required to enable a manager to add value to each discipline, to facilitate decision-making and to align the ‘to do’ and ‘business as usual’ with the business vision, mission, objectives and strategy. This means being able to have a meaningful discussion with people, understanding, assisting and facilitating the resolution of their problems, ensuring people know what to do and why they are doing it without you having to tell them how to do it.

Smart people are hired because they are the experts in what they do. Your expertise as a manager should be management. If you have to tell people constantly how to do their jobs you have a serious problem – either you do not have the right people in the right roles that can be trusted to get the job done, and/or you do not have what it takes as a manager to get the best out of your staff…?

Smart people know how to do their jobs – why is a leader/manager needed then? People and teams require a leader to reinforce a purpose, to not just break down the tasks at hand into to-do’s but also to explain to them why it needs doing in the journey of accomplishing the purpose. Leaders are always there for their team during the execution of their role and support them in their actions, help them when the answer is not obvious. Understanding not just the disciplines but also each individual person within the team, will ensure the leader can facilitate individual needs fulfilment while keeping an eye on the teams deliverables to achieve the expected target.

Good leaders make decisions on the tough challenging questions and situations of which the answers and outcome are not obvious. They do this by using not only their own knowledge and experience but also the continuous input from the people in the team, applying the art of management. There is no right or wrong answer to these tough questions as every situation might be different – hence the art of management as it is not an exact science.

Want to be a success? For me it comes down to this fundamental point – People make or break a business. Smart people are a key ingredient to any successful business – no smart people, no business… People come first!

Let’s Talk – Are you looking to achieve your goals faster? Create better business value? Build strategies to improve growth? We can help – make contact!

Originally Published on 12 July 2013

Systems Powering Healthcare – Corporate Video

SPHERE (Systems Powering Healthcare Ltd) is an IT Service Provider delivering IT Service Management and shared IT infrastructure services to the healthcare sector. In March 2015, the Chelsea & Westminster NHS Foundation Trust and the Royal Marsden NHS Foundation Trust moved to a shared service model for common IT functions through the formation of SPHERE (Systems Powering Healthcare Ltd). SPHERE, is a company jointly and wholly owned by Chelsea & Westminster Hospital and the Royal Marsden NHS Foundation Trusts – it represents a collaboration and pooling of resources between the Trusts to deliver improved IT services to its members.

https://www.systemspoweringhealthcare.com

Leadership Styles

1. Autocratic Leadership
Autocratic leadership is an extreme form of transactional leadership, where leaders have a lot of power over their people. Staff and team members have little opportunity to make suggestions, even if these would be in the team’s or the organization’s best interest.

The benefit of autocratic leadership is that it’s incredibly efficient. Decisions are made quickly, and work gets done efficiently. The downside is that most people resent being treated this way. Therefore, autocratic leadership can often lead to high levels of absenteeism and high staff turnover. However, the style can be effective for some routine and unskilled jobs: in these situations, the advantages of control may outweigh the disadvantages.

Autocratic leadership is often best used in crises, when decisions must be made quickly and without dissent. For instance, the military often uses an autocratic leadership style; top commanders are responsible for quickly making complex decisions, which allows troops to focus their attention and energy on performing their allotted tasks and missions.

2. Bureaucratic Leadership
Bureaucratic leaders work “by the book.” They follow rules rigorously, and ensure that their people follow procedures precisely. This is an appropriate leadership style for work involving serious safety risks (such as working with machinery, with toxic substances, or at dangerous heights) or where large sums of money are involved. Bureaucratic leadership is also useful in organizations where employees do routine tasks (as in manufacturing).

The downside of this leadership style is that it’s ineffective in teams and organizations that rely on flexibility, creativity, or innovation.
Much of the time, bureaucratic leaders achieve their position because of their ability to conform to and uphold rules, not because of their qualifications or expertise. This can cause resentment when team members don’t value their expertise or advice.

3. Charismatic Leadership
A charismatic leadership style can resemble transformational leadership because these leaders inspire enthusiasm in their teams and are energetic in motivating others to move forward. This ability to create excitement and commitment is an enormous benefit.

The difference between charismatic leaders and transformational leaders lies in their intention. Transformational leaders want to transform their teams and organizations. Charismatic leaders are often focused on themselves, and may not want to change anything.

The downside to charismatic leaders is that they can believe more in themselves than in their teams. This can create the risk that a project or even an entire organization might collapse if the leader leaves. A charismatic leader might believe that she can do no wrong, even when others are warning her about the path she’s on; and this feeling of invincibility can ruin a team or an organisation.

Also, in the followers’ eyes, success is directly connected to the presence of the charismatic leader. As such, charismatic leadership carries great responsibility, and it needs a long-term commitment from the leader.

4. Democratic/Participative Leadership
Democratic leaders make the final decisions, but they include team members in the decision-making process. They encourage creativity, and team members are often highly engaged in projects and decisions.
There are many benefits of democratic leadership. Team members tend to have high job satisfaction and are productive because they’re more involved in decisions. This style also helps develop people’s skills. Team members feel in control of their destiny, so they’re motivated to work hard by more than just a financial reward.

Because participation takes time, this approach can slow decision-making, but the result is often good. The approach can be most suitable when working as a team is essential, and when quality is more important than efficiency or productivity.

The downside of democratic leadership is that it can often hinder situations where speed or efficiency is essential. For instance, during a crisis, a team can waste valuable time gathering people’s input. Another downside is that some team members might not have the knowledge or expertise to provide high quality input.

5. Laissez-Faire Leadership
This French phrase means “leave it be,” and it describes leaders who allow their people to work on their own. This type of leadership can also occur naturally, when managers don’t have sufficient control over their work and their people.

Laissez-faire leaders may give their teams complete freedom to do their work and set their own deadlines. They provide team support with resources and advice, if needed, but otherwise don’t get involved.
This leadership style can be effective if the leader monitors performance and gives feedback to team members regularly. It is most likely to be effective when individual team members are experienced, skilled, self-starters.

The main benefit of laissez-faire leadership is that giving team members so much autonomy can lead to high job satisfaction and increased productivity.

The downside is that it can be damaging if team members don’t manage their time well or if they don’t have the knowledge, skills, or motivation to do their work effectively.

6. People-Oriented/Relations-Oriented Leadership
With people-oriented leadership, leaders are totally focused on organizing, supporting, and developing the people on their teams. This is a participatory style and tends to encourage good teamwork and creative collaboration. This is the opposite of task-oriented leadership.
People-oriented leaders treat everyone on the team equally. They’re friendly and approachable, they pay attention to the welfare of everyone in the group, and they make themselves available whenever team members need help or advice.

The benefit of this leadership style is that people-oriented leaders create teams that everyone wants to be part of. Team members are often more productive and willing to take risks, because they know that the leader will provide support if they need it.

The downside is that some leaders can take this approach too far; they may put the development of their team above tasks or project directives.

7. Servant Leadership
This term, created by Robert Greenleaf in the 1970s, describes a leader often not formally recognized as such. When someone at any level within an organization leads simply by meeting the needs of the team, he or she can be described as a “servant leader.”

Servant leaders often lead by example. They have high integrity and lead with generosity. In many ways, servant leadership is a form of democratic leadership because the whole team tends to be involved in decision making. However, servant leaders often “lead from behind,” preferring to stay out of the limelight and letting their team accept recognition for their hard work.

Supporters of the servant leadership model suggest that it’s a good way to move ahead in a world where values are increasingly important, and where servant leaders can achieve power because of their values, ideals, and ethics. This is an approach that can help to create a positive corporate culture and can lead to high morale among team members.

However, other people believe that in competitive leadership situations, people who practice servant leadership can find themselves left behind by leaders using other leadership styles. This leadership style also takes time to apply correctly: it’s ill-suited in situations where you have to make quick decisions or meet tight deadlines.

Although you can use servant leadership in many situations, it’s often most practical in politics, or in positions where leaders are elected to serve a team, committee, organisation, or community.

8. Task-Oriented Leadership
Task-oriented leaders focus only on getting the job done and can be autocratic. They actively define the work and the roles required, put structures in place, and plan, organize, and monitor work. These leaders also perform other key tasks, such as creating and maintaining standards for performance.

The benefit of task-oriented leadership is that it ensures that deadlines are met, and it’s especially useful for team members who don’t manage their time well.

However, because task-oriented leaders don’t tend to think much about their team’s well-being, this approach can suffer many of the flaws of autocratic leadership, including causing motivation and retention problems.

9. Transactional Leadership
This leadership style starts with the idea that team members agree to obey their leader when they accept a job. The “transaction” usually involves the organization paying team members in return for their effort and compliance. The leader has a right to “punish” team members if their work doesn’t meet an appropriate standard.

Although this might sound controlling and paternalistic, transactional leadership offers some benefits. For one, this leadership style clarifies everyone’s roles and responsibilities. Another benefit is that, because transactional leadership judges team members on performance, people who are ambitious or who are motivated by external rewards – including compensation – often thrive.

The downside of this leadership style is that team members can do little to improve their job satisfaction. It can feel stifling, and it can lead to high staff turnover.

Transactional leadership is really a type of management, not a true leadership style, because the focus is on short-term tasks. It has serious limitations for knowledge-based or creative work. However, it can be effective in other situations.

10. Transformational Leadership
Transformation leadership is often the best leadership style to use in business situations.
Transformational leaders are inspiring because they expect the best from everyone on their team as well as themselves. This leads to high productivity and engagement from everyone in their team.
The downside of transformational leadership is that while the leader’s enthusiasm is passed onto the team, he or she can need to be supported by “detail people.”

That’s why, in many organisations, both transactional and transformational leadership styles are useful. Transactional leaders (or managers) ensure that routine work is done reliably, while transformational leaders look after initiatives that add new value.
It’s also important to use other leadership styles when necessary – this will depend on the people you’re leading and the situation that you’re in.

For High Performing Teams, CIOs must Lead by Character

Guest Blog: Doug Moran via Heller Search Associates

As CIO, you can lead with character, by knowing what are your values and what you believe.

Character is the attribute we ascribe to people whose lives and actions reflect their beliefs and values.  Strong character requires emotional maturity and self-confidence.  But leading with character goes beyond simply havingcharacter.  Our ability to lead is in large part based on our ability to trust ourselves and  instill trust in others.  Those we lead want and need to trust us.  And to trust us, they must know us.  That means allowing them to get close.  It means sharing and exposing our beliefs and values.

Leading with character can be uncomfortable.  We are in essence giving others insight into who we truly are.  Leading with character also means exposing ourselves to criticism and doubt, especially when our actions diverge (or appear to diverge) from our stated values.

The Part Character Plays in the CIO Role

Character has special importance for CIOs and other IT leaders.  This has nothing to do with moral superiority.  It is simply a function of the unique perspective our roles provide.  Because technology is a critical enabler connecting and touching every part of the enterprise, we have the ability to see how the groups or functions interact and interrelate.  We can see what works well and where challenges exist.  We can see the unintended consequences of actions and the knock-on value that no one anticipated.

“Strong character forms a strong leadership foundation.  It gives us the confidence to do what is right regardless of the doubts and complaints of others..”


Connecting Character to Great Leadership

Our unique perspective is an invaluable resource.  Unfortunately, we often fail to exploit it fully.  The problem is that most of us fail to see how important our character is.  We fail to see the connection between our beliefs and values and the service we provide.  Great leaders, however, see the connection.  They recognize that their character enables them to guide and propel their organizations into the future.

Although I’ve spent nearly 20 years working in IT, my greatest challenges have rarely been technical.  My biggest obstacles to overcome have been organizational complexities or dysfunctions.   These challenges provide CIOs many opportunities to develop their ability to lead with character.

CIOs play a key role in the softer side of business.  We are key contributors to things like defining and promoting corporate culture and organizational identity.   The character of an organization is often a reflection of its leaders’ beliefs and values.  As we provide solutions that cut across the enterprise and connect different parts of the organization together, we can often see things as they really are.  We observe the behaviors that reinforce or undermine the organization’s values.  For example, an organization may place a premium on collaboration and honesty.  Do our business partners look for ways to share resources or collaborate when they acquire new capabilities?  Does our reward and compensation system promote or discourage this type of behavior?  Our perspective enables us to see the interactions that either reflect a particular value or run counter to that value.

Why Character Matters in IT Leadership

It is easy to see the role character plays in the softer side of business.  What about the more objective functions?  How does character contribute to things like strategic planning, R&D, technology innovation, project prioritization, capacity planning, vendor/product selection, and the myriad other tasks for which we are accountable?  Character matters for these things, because our values determine what and how things are done.  For example, we all strive for objectivity and intellectual rigor in our decision-making processes.  Look at how business cases are evaluated and priorities are set.  How often do sponsors “game” the system to get their project done?  Does the CEO’s pet project that has questionable value make the cut because no one is willing to ask the hard questions?  How can you influence those processes to ensure that they remain objective and analytically sound?

Ultimately, we can use our position and visibility to understand and change fundamentally how our organizations operate and behave.  We can encourage positive behavior while identifying and correcting problems.  The challenge for us is to overcome our trepidation about the personal (and often polarizing) aspects of character.  It is important to find balance in how we express our values and beliefs.  At one extreme, we can come across as self-righteous.  At the other, we seem irresolute.

Strong character comes from knowing oneself.  Self-knowledge gives us the confidence to trust ourselves.  The more we demonstrate the strength of our character – by ensuring that our words and deeds are consistent with our beliefs and values – the stronger that trust grows.  Strong character forms a strong leadership foundation.  It gives us the confidence to do what is right regardless of the doubts and complaints of others.

How do we build and demonstrate a strong character?  Here are five steps that one can take to begin the process.

  1. Decide that character matters.  The simple act of making character important will raise your awareness of whether your actions are harmonious with your beliefs.
  2. Take time to inventory and examine your beliefs and values.  Your beliefs and values are your character’s foundation.  The process of fully understanding them is unending, so get started now!  While you are at it, take a look at your organization’s beliefs and values.  Examine the character of other leaders around you. Are your beliefs and values aligned?
  3. Share your beliefs and values.  Leading with character means being open and explicit about what truly matters.  This means talking about your personal beliefs, your organization’s beliefs and what they mean to you.
  4. Test your actions and decisions. Critical self-examination will help us maintain alignment between our actions and our beliefs and values.
  5. Have the character to act on your self-examination.  It takes character to stay the course when all doubt you.  It also takes character to change your position, especially one that you hold dear.  Leadership demands that we be able to do both as the situation dictates.

Character builds our self-confidence and trust.  It allows us to trust ourselves and others.  Being a leader often means taking unpopular positions.  It means making difficult decisions.  Our positions and decisions may cause others to doubt us.  At times, we may even share their doubt.  When our actions are based on who we are and what we believe, we will have the strength of character to endure these doubts.  Success in the face of doubt depends on our ability to remain true to our principles and beliefs.  Failures will occur, and we will make mistakes.  Character is not about perfection.  It is about striving to seek the wisdom to know what is right and having the conviction to do it regardless of the opinion of others.