The South African company, Customer Feedback Systems, has witnessed rapid growth since it introduced a real-time service that measures customer service levels. This led to plans for overseas expansion through an international distribution network. But the company was keen to replace its existing reporting software, which was too complex and expensive to support worldwide operations.
By implementing Microsoft® SQL ServerTM 2000 Reporting Services, Customer Feedback Systems dramatically reduced costs, significantly cut the time spent on generating ad hoc reports, and provided a cost-effective and flexible environment that guaranteesthe success of its international strategy.
Read the full case study… MS CaseStudy CFS 2