Microsoft Tech-Net Mag 10.2004

Renier Botha, Director and GM (General Manager) at CFS (Customer Feedback Systems – now Customer First Solutions), talks to Microsoft TechNet magazine about the pioneering work done using Microsoft SQL 2000 Reporting Services, making CFS the first company to go into production with their “Service Tracka” product using the new Reporting platform from Microsoft.

The first version of the “Service Tracka Reporting Suite”, developed on the Beta version of Microsoft’s Reporting Platform utilising SQL Reporting Services, DTS (Data Transformation Services), OLAP (Analysis Services) and SQL2000 Database, enabled CFS to crunch through a large amounts of data collated from accross the world and deliver thousands of daily scheduled reports to clients helping them to measure customer satisfaction as part of the NPS (Net Promoter Score) KPI (Key Performance Indicator).

Read the full article here… Microsoft Tech-Net Mag 10.2004